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Show Results For
-
All HBS Web
(2,971)
- People (12)
- News (778)
- Research (1,372)
- Events (12)
- Multimedia (15)
- Faculty Publications (496)
- September 2019 (Revised February 2020)
- Teaching Note
Fishbowl: Scaling Up
By: Leslie K. John
Email mking@hbs.edu for a courtesy copy.
Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details
Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details
Keywords:
Communication Technologies;
Customer Value;
Value Chain;
Interpersonal Communication;
Talent and Talent Management;
Customer Value and Value Chain;
Entrepreneurship;
Business Model;
Growth and Development Strategy;
Marketing Strategy;
Advertising;
Product Marketing;
Digital Platforms;
Consumer Behavior;
Network Effects;
Emotions;
Motivation and Incentives;
Trust;
Applications and Software;
Technology Adoption;
Digital Platforms;
Communications Industry;
Employment Industry;
Media and Broadcasting Industry;
Technology Industry;
Telecommunications Industry;
United States
John, Leslie K. "Fishbowl: Scaling Up." Harvard Business School Teaching Note 920-022, September 2019. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
- January 2006 (Revised August 2006)
- Case
Wikis at Dresdner Kleinwort Wasserstein: (A)
In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread the usage of wikis inside the company. As a "social software" like chats and blogs (both already in use at DrKW),...
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Keywords:
Communication Technology;
Information Technology;
Performance Productivity;
Investment Banking;
Applications and Software;
Social and Collaborative Networks;
Cooperation;
Banking Industry;
Financial Services Industry
McAfee, Andrew P., and Anders Sjoman. "Wikis at Dresdner Kleinwort Wasserstein: (A)." Harvard Business School Case 606-074, January 2006. (Revised August 2006.)
- February 2012 (Revised January 2013)
- Case
The New York Times Paywall
On March 28, 2011, The New York Times website became a restricted site where most of the content was protected behind a "paywall." Users who exceeded the limit of 20 free articles per month were required to pay for either a digital or print subscription. The newspaper...
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Kumar, Vineet, Bharat Anand, Sunil Gupta, and Felix Oberholzer-Gee. "The New York Times Paywall." Harvard Business School Case 512-077, February 2012. (Revised January 2013.)
- January 2023 (Revised June 2023)
- Case
Replika: Embodying AI
By: Shikhar Ghosh, Shweta Bagai and Marilyn Morgan Westner
Replika was a virtual AI companion that provided a way for people to process their emotions, build connections in a safe environment, and get through periods of loneliness. The chatbot fulfilled a user's need for a friend, romantic partner, or purely an emotional...
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Ghosh, Shikhar, Shweta Bagai, and Marilyn Morgan Westner. "Replika: Embodying AI." Harvard Business School Case 823-090, January 2023. (Revised June 2023.)
- 25 Mar 2016
- Video
Sharon Peyer, Co-founder, & VP Business Development, HitBliss
- 29 Nov 2012
- HBS Seminar
Chris Dellarocas, Boston University
- 17 Aug 2015
- News
Harvard prof’s advice for product firms: keep it simple
- 30 Nov 2010
- Working Paper Summaries
Sponsored Links’ or ’Advertisements’?: Measuring Labeling Alternatives in Internet Search Engines
- 01 Sep 2016
- Video
HBS Peek Weekend
- Research Summary
Overview
My research uses a combination of lab experiments and empirical methods to understand how organizations can design their operations in order to inspire trust.
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- May 2016 (Revised September 2016)
- Case
Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
By: Rajiv Lal and Gamze Yucaoglu
In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high...
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Keywords:
Customer Experience;
Customer Service;
Hotel Industry;
Emerging Market;
Customer Focus;
Leading Growth;
Feedback Culture;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Hillside;
HBC;
Turkey;
Vacation;
Customer Relationship Management;
Quality;
Employee Relationship Management;
Service Operations;
Organizational Culture;
Customer Satisfaction;
Selection and Staffing;
Service Delivery;
Competitive Advantage;
Emerging Markets;
Growth and Development;
Accommodations Industry;
Entertainment and Recreation Industry;
Turkey
Lal, Rajiv, and Gamze Yucaoglu. "Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean." Harvard Business School Case 516-110, May 2016. (Revised September 2016.)
- 14 Mar 2016
- Working Paper Summaries
The Role of Incentive Salience in Habit Formation
- 2024
- Working Paper
Improving Human-Algorithm Collaboration: Causes and Mitigation of Over- and Under-Adherence
By: Maya Balakrishnan, Kris Ferreira and Jordan Tong
Even if algorithms make better predictions than humans on average, humans may sometimes have private information
which an algorithm does not have access to that can improve performance. How can we help humans effectively use
and adjust recommendations made by...
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Keywords:
Cognitive Biases;
Algorithm Transparency;
Forecasting and Prediction;
Behavior;
AI and Machine Learning;
Analytics and Data Science;
Cognition and Thinking
Balakrishnan, Maya, Kris Ferreira, and Jordan Tong. "Improving Human-Algorithm Collaboration: Causes and Mitigation of Over- and Under-Adherence." Working Paper, February 2024.
- September 1984 (Revised March 1993)
- Background Note
Marketing Planning and Organization
By: Robert J. Dolan
Presents guidelines for effective marketing planning. Provides a general outline of the contents of a typical marketing plan, the process by which the plan is developed, and considers the benefits successful firms reap from their planning efforts and the problems that...
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Dolan, Robert J. "Marketing Planning and Organization." Harvard Business School Background Note 585-106, September 1984. (Revised March 1993.)
- 15 Jul 2020
- Blog Post
From Teacher to Student: The Important Ways HBS Professors Showed Me How to Lead
Before coming to Harvard Business School, I spent four years working in the education sector, designing learning experiences that I hoped would be powerful and transformational for my students. It was...
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- 03 May 2021
- Blog Post
Celebrating the First HBS African-American Mother-Daughter Duo
I’ve always admired my mom, Benaree Pratt Wiley, and her courage, and was amazed when I discovered she was one of twenty-eight women out of 800 in Harvard Business School’s Class of 1972. During her tenure, they didn’t even have a View Details
- October 2020 (Revised March 2024)
- Case
Experimentation at Yelp
By: Iavor Bojinov and Karim R. Lakhani
Over the last decade, experimentation has become integral to the research and development processes of technology companies—including Yelp—for understanding customer preferences and mitigating innovation risks. The case describes Yelp's journey with experimentation,...
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Keywords:
Customer Relationship Management;
Collaborative Innovation and Invention;
Risk Management;
Advertising;
Research and Development;
Technology Industry
Bojinov, Iavor, and Karim R. Lakhani. "Experimentation at Yelp." Harvard Business School Case 621-064, October 2020. (Revised March 2024.)
- August 1987 (Revised June 1989)
- Background Note
Note on Financial Contracting: ""Deals""
Describes the issues involved in designing and evaluating financial contracts between users and suppliers of capital and between companies and employees. A simple conceptual framework is introduced and some critical issues addressed: 1) How is cash allocated? 2) How is...
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Sahlman, William A. Note on Financial Contracting: ""Deals"". Harvard Business School Background Note 288-014, August 1987. (Revised June 1989.)
- 06 Mar 2020
- Video
College Programs Series: Peek Weekend
- 12 Aug 2015
- News