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Show Results For
-
All HBS Web
(4,132)
- People (4)
- News (765)
- Research (2,712)
- Events (18)
- Multimedia (16)
- Faculty Publications (1,655)
- 01 Sep 2018
- News
Research Brief: Where Top-Down Tops Out
recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these large and complex public hospitals. The decentralized View Details
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Jennifer Myers
- 22 Feb 2022
- News
Addressing The Financial Security Gap
The pandemic has served as a wake-up call on many fronts, but to Anne Ackerley (MBA 1988), managing director and head of the Retirement Group at BlackRock, it has focused a particular spotlight on the retirement crisis in the United...
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Jennifer Gillespie
- December 2000 (Revised February 2007)
- Case
Achieving Customer Satisfaction at Pizza Hut (A)
By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations.
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- 01 Dec 2018
- News
A Force for Good
forged his career at the nexus of business and social impact. With his latest project, Skillist, he is building a fairer, more effective hiring process. Skillist is a proprietary, skills-based application system that works with companies...
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- 25 Jun 2013
- First Look
First Look: June 25
governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager...
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Anna Secino
Alex Iskold
Alex Iskold Is a Founder and a Managing Partner at 2048 Ventures. Alex is a 4x founder, a software engineer, and an investor in over 150 startups. He writes one of the top startup blogs called Startup Hacks. Alex is a life-long learner...
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- Student-Profile
A Jay Holmgren
while gaining expertise in management, which hadn’t factored into my previous graduate-level work,” he says. “When it comes to an industry as complex as healthcare, the management of the implementation of View Details
- 01 Jun 2010
- News
$how Me the Money
petition that calls for greater transparency in the global financial system and stronger enforcement of international money-monitoring laws and regulations. For Baker, this is the latest salvo in a long campaign that began in Nigeria,...
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Michael C. Ruettgers
Ruettgers was responsible for EMC’s focus on storage systems vs. memory boards – a move that enabled EMC to corner the storage network market and become one of the fastest growing companies in the United States. Ruettgers initiated a...
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Computers & Electronics
- 01 Mar 2016
- News
Off Script
according to one study—and the limited lifespan of patent rights. What can the pharmaceutical industry and government regulators do to improve conditions? We put your queries to Fred Hassan (MBA 1972), a managing director at Warburg...
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- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
organizations adopt these strategies, there may be tensions and multiple conflicting institutional logics. Additionally, we consider four strategic leadership topics and how they relate to platform, open/user innovation, and ecosystem strategies: (1) executive...
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Sean Silverthorne
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of...
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- May 1992 (Revised January 2000)
- Supplement
ABB: Accountability Times Two (B)
By: Robert L. Simons
Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB...
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Simons, Robert L. "ABB: Accountability Times Two (B)." Harvard Business School Supplement 192-142, May 1992. (Revised January 2000.)
- 09 Feb 2010
- First Look
First Look: Feb. 9
differences appear to be associated with different models of development—open, distributed organizations developing systems with smaller cores. We find that core components are often dispersed throughout a system, making their detection...
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Martha Lagace
- 01 Mar 2013
- News
Sizing Up Social Impact
nonprofit leaders today," says Associate Professor Alnoor Ebrahim, a member of the School's General Management Unit and Social Enterprise Initiative who focuses on the challenges of performance management, accountability, and governance...
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- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
ensuring that all your direct reports are competent to do their roles and that you use a superb system of delegation, so that you're not over-managing subordinates. Required: Leaders Who Inspire Next, the role of middle View Details
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by Bill George
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
arise. Since the choices are different for each company, because the strategies, structures, and systems are different, substantial customization is necessary. Senior managers should consider six initial...
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by Marc J. Epstein
- January 2016 (Revised May 2016)
- Supplement
IKEA in Saudi Arabia (B)
By: Karthik Ramanna, Jerome Lenhardt and Marc Homsy
Supplements the (A) case.
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Keywords:
Corporate Values;
Islam;
Multinationals;
Globalization;
Leadership;
Equality and Inequality;
Multinational Firms and Management;
Religion;
Organizational Culture;
Gender;
Consumer Products Industry;
Saudi Arabia;
Sweden
Ramanna, Karthik, Jerome Lenhardt, and Marc Homsy. "IKEA in Saudi Arabia (B)." Harvard Business School Supplement 116-016, January 2016. (Revised May 2016.)
- June 2016
- Article
Task Segregation as a Mechanism for Within-Job Inequality: Women and Men of the Transportation Security Administration
By: Curtis K. Chan and Michel Anteby
What could explain inequality within a given job between groups of workers, particularly between women and men? Extant workplace inequality scholarship has largely overlooked as a source for inequality the job’s work content—the actual tasks workers perform. It is...
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Keywords:
Inequality;
Work;
Mechanisms And Processes;
Stratification;
Labor Process;
Qualitative Methods (General);
Case Method;
Field Research;
Equality and Inequality;
Working Conditions;
Gender;
Labor;
Labor and Management Relations;
Air Transportation Industry
Chan, Curtis K., and Michel Anteby. "Task Segregation as a Mechanism for Within-Job Inequality: Women and Men of the Transportation Security Administration." Administrative Science Quarterly 61, no. 2 (June 2016): 184–216.
- 06 Oct 2003
- What Do You Think?
Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?
be managed effectively on a continuing basis. As Richard Eckel put it, "'Disruptive' is the clue for why the proposed method of sustained growth will fail in most organizations ... B-schools graduate and laud those who are risk...
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by James Heskett