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All HBS Web
(787)
- People (1)
- News (160)
- Research (515)
- Events (3)
- Multimedia (4)
- Faculty Publications (354)
Show Results For
-
All HBS Web
(787)
- People (1)
- News (160)
- Research (515)
- Events (3)
- Multimedia (4)
- Faculty Publications (354)
- Web
Topics - HBS Working Knowledge
- 29 Nov 2010
- HBS Case
United Breaks Guitars
- July 2003 (Revised October 2018)
- Case
Starbucks: Delivering Customer Service
- 12 Jun 2012
- First Look
First Look: June 12
- 21 Sep 2022
- Research & Ideas
You Don’t Have to Quit Your Job to Find More Meaning in Life
- August 2019
- Article
When and How to Diversify—A Multicategory Utility Model for Personalized Content Recommendation
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
- November 2019
- Article
A Review of Bundled Payments in Total Joint Replacement
Several published reports evaluating the impact... View Details
- Research Summary
Overview
Gerald Zaltman
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91
*Doctoral Degree in Sociology Received from: The John Hopkins University;
MBA Degree Received from: The University of...
View Details
- Web
Becoming a Board Member - Alumni
- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
- January 2015 (Revised March 2015)
- Case
Oberoi Hotels: Train Whistle in the Tiger Reserve
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- July 2008 (Revised July 2020)
- Case
Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
James L. Heskett
James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details
Walter A. Friedman
Walter A. Friedman is Director of the Business History Initiative and Lecturer. He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details
- 01 Jun 2000
- News
Going Public: Margaret M. Crotty
- January 1996
- Background Note