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Show Results For
-
All HBS Web
(10,025)
- People (24)
- News (3,103)
- Research (6,172)
- Events (24)
- Multimedia (296)
- Faculty Publications (4,336)
- 2023
- Working Paper
Operational Consequences of Customer Interaction Design: Evidence From Last-Mile Delivery Services
By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Problem definition: Communication and customer interaction design have been used as elements to improve customer satisfaction and future purchasing behavior, but little is known about how they can be used as levers to improve operational...
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Epstein, Natalie, Santiago Gallino, and Antonio Moreno. "Operational Consequences of Customer Interaction Design: Evidence From Last-Mile Delivery Services." Working Paper, May 2023.
- 24 Oct 2023
- HBS Case
From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World
What makes a leader great? A dose of luck, for sure. But specific leadership traits mark extraordinary individuals time and time again and help elevate the standouts from the vast middle. That’s the overarching takeaway from an extensive...
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Keywords:
by Avery Forman
- 14 Feb 2022
- News
Harvard Wants MBAs to Learn How to Be Happy at Work
- Web
Courses - Entrepreneurship
including entrepreneurial management. The Entrepreneurial Manager Entrepreneurial managers transform opportunities into companies and institutions that make a difference in the world. In their successful “pursuit of opportunity without...
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- 12 Aug 2017
- News
Doing well in order to keep doing good
- Program
Building a Legacy
insights to build a professional family office Establish the right structure, governance, and organizational design for a family office Make savvier financial decisions based on a deeper understanding of...
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- 2006
- Article
Capital Budgeting: The Role of Cost Allocations
By: Ian D. Gow and Stefan Reichelstein
A common issue for firms is how to allocate capital resources to various investment alternatives. An extensive and long-standing literature in finance has examined various aspects of capital budgeting, including capital constraints, the determination of discount rates,...
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Keywords:
Capital Budgeting;
Resource Allocation;
Performance Evaluation;
Cost Management;
Research;
Investment;
Cash Flow;
Risk Management;
Performance Capacity
Gow, Ian D., and Stefan Reichelstein. "Capital Budgeting: The Role of Cost Allocations." Operations Research Proceedings (2006): 115–122.
Clayton S. Rose
Clayton Rose is Baker Foundation Professor of Management Practice. From 2015 until 2023 he served as president of Bowdoin College. Prior to Bowdoin, beginning in 2007, he was a member of the HBS faculty, teaching and writing on issues of... View Details
Keywords:
financial services
- 22 May 2014
- News
Professor Bharat Anand Discusses Online Classes
- 01 Dec 2023
- News
Thinking Ahead
gone down. We’ve seen some odd behavior in venture capitalists trying to revalue a company they’ve already backed. There also are companies raising lots of money without much traction—in that sense, it’s still very much the pattern of, ‘I...
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- Program
PLD Module 5
company build and sustain a competitive advantage. You will emerge with the leadership skills and confidence to make high-level decisions that support your organization's financial needs, legal requirements,...
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- 16 Oct 2012
- First Look
First Look: October 16
PublicationsEnterprise Analytics: Optimize Performance, Process, and Decisions Through Big Data Author:Thomas H. Davenport Publication:FT Press, 2012 Abstract This book, an edited collection of research papers from the International...
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Keywords:
Sean Silverthorne
- November 2006 (Revised May 2014)
- Case
Li Ka-Shing and the Growth of Cheung Kong
By: Nitin Nohria, Anthony J. Mayo and Mark Benson
Events in the history of Cheung Kong's growth reveal how Li Ka-Shing applied his skills as a "first-class noticer" to complex political and socioeconomic environments. While Li's determination to succeed is legendary, so are his skills in reading and responding to the...
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Keywords:
Mergers and Acquisitions;
Competency and Skills;
Decision Choices and Conditions;
Investment Portfolio;
Business History;
Leadership;
Personal Development and Career;
Hong Kong
Nohria, Nitin, Anthony J. Mayo, and Mark Benson. "Li Ka-Shing and the Growth of Cheung Kong." Harvard Business School Case 407-062, November 2006. (Revised May 2014.)
- 05 Nov 2019
- Blog Post
Environmental Change and Ground-level Impact
operations research, helping military leaders and policymakers think about how to make government more effective and efficient. It was an advisory, analytical role, and I enjoyed it very much—but after a while it felt a little too removed...
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- February 2009 (Revised July 2012)
- Case
Jieliang Phone Home! (A)
By: Willy Shih, Ethan Bernstein and Nina Bilimoria
At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators—bright and capable young men and (mostly) women like Jieliang Hao—are motivated to improve line productivity through small innovations for faster assembly and have...
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Keywords:
Compensation and Benefits;
Job Design and Levels;
Business Processes;
Behavior;
Motivation and Incentives;
Manufacturing Industry;
China
Shih, Willy, Ethan Bernstein, and Nina Bilimoria. "Jieliang Phone Home! (A)." Harvard Business School Case 609-080, February 2009. (Revised July 2012.)
- Web
Curriculum - MBA
Entrepreneurial Finance is to help managers make better investment and financing decisions in entrepreneurial settings. The course covers all stages of the venture's life cycle from startup to exit, and...
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- September 2003 (Revised March 2007)
- Case
Direvo Biotech AG
Describes the financing and growth decisions facing Direvo, a young German biotech firm with a customer/partner that wants to become an investor. Also discusses the business model for Direvo's directed evolution technology, with applications in both industrial enzymes...
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Keywords:
Business Model;
Decisions;
Business Exit or Shutdown;
Value;
Business Startups;
Biotechnology Industry;
Germany
Roberts, Michael J., Vincent Dessain, and Anders Sjoman. "Direvo Biotech AG." Harvard Business School Case 804-017, September 2003. (Revised March 2007.)
- August 1982 (Revised September 1991)
- Case
Rockwell International (A)
Describes the competitive situation facing Rockwell International, the market leader in the U.S. water meter industry. The industry is undergoing structural change, and competitor activity is intensifying. Rockwell must decide what, if any, actions are necessary to...
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Keywords:
Transformation;
Decisions;
Management Analysis, Tools, and Techniques;
Markets;
Industry Structures;
Business Strategy;
Competition;
Manufacturing Industry;
United States
Porter, Michael E. "Rockwell International (A)." Harvard Business School Case 383-019, August 1982. (Revised September 1991.)
- Program
Designing and Executing Corporate Revitalization
major corporate challenges proactively, make the right strategic moves, and lead a revitalization effort that establishes a firm foundation for growth. This program is eligible for the Certificate of Management Excellence. Learn More Key...
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- April 2022
- Article
Consumers Value Effort over Ease When Caring for Close Others
By: Ximena Garcia-Rada, Mary Steffel, Elanor F. Williams and Michael I. Norton
Many products and services are designed to make caregiving easier, from premade meals for feeding families to robo-cribs that automatically rock babies to sleep. Yet, using these products may come with a cost: consumers may feel they have not exerted enough effort....
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Keywords:
Effor;
Caregiving;
Close Relationships;
Symbolic Meaning;
Signaling;
Relationships;
Consumer Behavior;
Perception
Garcia-Rada, Ximena, Mary Steffel, Elanor F. Williams, and Michael I. Norton. "Consumers Value Effort over Ease When Caring for Close Others." Journal of Consumer Research 48, no. 6 (April 2022): 970–990.