Filter Results
:
(15,058)
Show Results For
-
All HBS Web
(15,058)
- People (97)
- News (4,297)
- Research (6,752)
- Events (90)
- Multimedia (217)
- Faculty Publications (4,803)
Show Results For
-
All HBS Web
(15,058)
- People (97)
- News (4,297)
- Research (6,752)
- Events (90)
- Multimedia (217)
- Faculty Publications (4,803)
- 12 Feb 2018
- News
Sale to Scotiabank Marks End of Era for Stephen Jarislowsky
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,...
View Details
Keywords:
Customer Satisfaction;
Customer Experience;
Customer Service;
Customer-centric;
Emerging Market;
Customer Focus;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Turkasset;
Collections Agency;
NPL;
Call Center;
Financial Services;
Borrowing and Debt;
Customer Focus and Relationships;
Organizational Culture;
Operations;
Management;
Service Operations;
Quality;
Competitive Advantage;
Cost vs Benefits;
Financial Services Industry;
Turkey
- 1994
- Chapter
The Virtual Organization: Bureaucracy, Technology, and the Implosion of Control
By: N. Nohria and J. D. Berkley
Keywords:
Organizational Design;
Organizational Change and Adaptation;
Information Technology;
Power and Influence
Nohria, N., and J. D. Berkley. "The Virtual Organization: Bureaucracy, Technology, and the Implosion of Control." In The Post-Bureaucratic Organization: New Perspectives on Organizational Change, edited by Anne Donnellon and Charles C Heckscher. Thousand Oaks, CA: Sage Publications, 1994.
- 01 Aug 1998
- News
Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates
Rubin, shared his experiences and lessons learned from his many years of service with Goldman Sachs and in government. He encouraged students "to do your best with the utmost focus but at the same time reach...
View Details
- 05 Jan 2017
- Blog Post
Simple Ways to Take Gender Bias Out of Your Jobs
description is another important way to mitigate job-listing gender bias. Bohnet recommends listing only the skills that are absolutely necessary for the role. Often, job descriptions are designed by a committee View Details
Keywords:
All Industries
- 20 Mar 2024
The Value of an MBA in Professional Services: Consulting, Financial Services, and Private Equity
For professionals in the realms of consulting, finance, or private equity or for those aspiring to careers in these areas, we extend an invitation to join a compelling panel discussion featuring HBS students and alumni. Discover how...
View Details
- 2012
- Working Paper
Expertise Dissensus: A Multi-level Model of Teams' Differing Perceptions about Member Expertise
By: Heidi K. Gardner and Lisa Kwan
Why are some teams more effective than others at using their members' expertise to achieve short-term performance and longer term developmental benefits? We propose that a critical factor is expertise dissensus-members' differing perceptions of each other's level of...
View Details
Keywords:
Groups and Teams;
Failure;
Experience and Expertise;
Research;
Performance Effectiveness;
Knowledge Use and Leverage;
Perception;
Personal Development and Career
Gardner, Heidi K., and Lisa Kwan. "Expertise Dissensus: A Multi-level Model of Teams' Differing Perceptions about Member Expertise." Harvard Business School Working Paper, No. 12-070, February 2012. (Revised March 2012.)
- 20 Jul 2021
- Blog Post
Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics
attended Stanford University as part of the Distinguished Careers Institute Fellowship. “Through my year at the design school, I was able to get back to that transformational perspective on my life with...
View Details
- 30 Apr 2019
- News
Founder of Hinge Has Some Thoughts on Your Dating Profile
on-again/off-again relationship with the woman who eventually became his wife a few months ago, inspired the development and unique features of Hinge. “My experience with Kate taught me the importance View Details
- March 2023
- Case
Interior Collab
By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
After venture capital-funded online interior design agency Homepolish collapsed, its former freelance designers met to discuss next steps. The bitter experience led some of them to create a workers’ collaborative called Interior Collab. The founding members needed to...
View Details
- 2022
- Working Paper
Stories, Statistics and Memory
By: Thomas Graeber, Christopher Roth and Florian Zimmermann
For most decisions, we rely on information encountered over the course of days,
months or years. We consume this information in various forms, including abstract
summaries of multiple data points – statistics – and contextualized anecdotes about
individual instances...
View Details
Graeber, Thomas, Christopher Roth, and Florian Zimmermann. "Stories, Statistics and Memory." Working Paper, December 2022.
- 24 Mar 2015
The Real Students of HBS Webinar Series: The FIELD Program
Have you ever wondered what it's like to be a student at HBS? Our monthly series, "The Real Students of HBS", is designed to help you find out. In this session learn more about the three portions View Details
- March 2020
- Article
Explaining the Persistence of Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture
By: Irene Padavic, Robin J. Ely and Erin M. Reid
It is widely accepted that the conflict between women’s family obligations and professional jobs’ long hours lies at the heart of their stalled advancement. Yet research suggests that this “work-family narrative” is incomplete: men also experience it and nevertheless...
View Details
Keywords:
24/7 Work Culture;
Hegemonic Narrative;
Social Defense;
Work-family Conflict;
Systems-psychodynamic Theory;
Work-Life Balance;
Personal Development and Career;
Gender;
Equality and Inequality;
Organizational Culture
Padavic, Irene, Robin J. Ely, and Erin M. Reid. "Explaining the Persistence of Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture." Administrative Science Quarterly 65, no. 1 (March 2020): 61–111. (Winner, Rosabeth Moss Kanter Award for Excellence in Work-Family Research, 2021. Runner-up, Financial Times Responsible Business Education Award, Academic Research with Impact, 2021.)
- Research Summary
Overview
In industries characterized by extreme dynamism, complexity, and uncertainty, formal structure often “falls behind” actual work processes. The nature of work in these environments evolves continuously while formal structure can only do so at specific times in discrete...
View Details
- fall 1992
- Article
Exploring the Limits of the Technology S-curve, Part 2: Architectural Technologies
By: C. M. Christensen
Christensen, C. M. "Exploring the Limits of the Technology S-curve, Part 2: Architectural Technologies." Production and Operations Management 1 (fall 1992): 358–66.
- 03 Dec 2015
Real Students of HBS: Coming to HBS with a Partner
Have you ever wondered what it's like to be a student at HBS? Our monthly series, "The Real Students of HBS", is designed to help you find out. In this webinar students will discuss what it’s like to come to...
View Details
- June 2011
- Teaching Note
Big to Small: The Two Lives of Barry Nalls (TN)
By: Noam Wasserman
Teaching Note for 808167.
View Details
The Contract Year Phenomenon in the Corner Office: An Analysis of Firm Behavior During CEO Contract Renewals
This paper investigates how executive employment contracts influence corporate financial policies during the final year of the contract term, using a new, hand-collected data set of CEO employment agreements. On the one hand, the impending...
View Details
- October 2019
- Case
China Merchants Bank: Ushering in the Era of Family Office in China
By: Lauren Cohen, Hao Gao, Billy Chan and Dawn H. Lau
China Merchants Bank, the sixth-largest lender in China, intends to boost its family office business as a result of an increase in the population of ultra-high net worth individuals. Already ranked China’s number-one private bank with AUM exceeding US$300 billion, the...
View Details
Keywords:
Family Office;
Strategy;
Banks and Banking;
Organizational Design;
Competitive Strategy;
Banking Industry;
China
Cohen, Lauren, Hao Gao, Billy Chan, and Dawn H. Lau. "China Merchants Bank: Ushering in the Era of Family Office in China." Harvard Business School Case 220-032, October 2019.
- 2014
- Working Paper
The Contract Year Phenomenon in the Corner Office: An Analysis of Firm Behavior During CEO Contract Renewals
By: Ping Liu and Yuhai Xuan
This paper investigates how executive employment contracts influence corporate financial policies during the final year of the contract term, using a new, hand-collected data set of CEO employment agreements. On the one hand, the impending expiration of fixed-term...
View Details
Liu, Ping, and Yuhai Xuan. "The Contract Year Phenomenon in the Corner Office: An Analysis of Firm Behavior During CEO Contract Renewals." Working Paper, April 2014.