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All HBS Web
(301)
- News (46)
- Research (230)
- Events (1)
- Multimedia (1)
- Faculty Publications (112)
- 20 Jan 2015
- First Look
First Look: January 20
Processing up to 8,000 orders per day, the robots help make Quiet Logistics a highly efficient firm and free its workers to complete additional value-added services such as handwritten thank-you notes. The company has also developed proprietary software to collect data...
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Sean Silverthorne
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the customer...
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Sean Silverthorne
- 01 Jun 2017
- News
Life in Lockdown
building leadership skills and working relationships as it was about building businesses. Planning the program for Spring Break would give students time to dedicate solely to fleshing out their business ideas from concept to product...
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- 14 Mar 2019
- News
The Merchant of Osaka
inventory problems and dire financial crises—and whatever the symptom, the root cause was usually that the company had lost touch with its customers. “It’s one of the main reasons the country continues to fall behind,” she says. Her job...
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Health, Social Assistance
- Web
Podcast - Managing the Future of Work
what, and when, and measuring productivity can be contentious. But in 2023, more than a quarter of employees split their time in this hybrid mode—close to four out of 10 in larger firms. The fully remote model, while less common overall,...
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- 30 Mar 2010
- First Look
First Look: March 30
the two tendencies can be explained as a product of a contingent recency effect: although the estimations reflect negative recency, choice behavior reflects positive recency. A similar pattern is observed in the field study: immediately...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
“software robotics,” automates repetitive and routine digital processes using more or less the same steps as a human user. This could be inventory management, resume matching, or even opening an email. While automation has been tied to...
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- Web
Podcast - Managing the Future of Work
conversation by giving us a little bit more of what does that model entail? What’s your product area responsibility look like?Lindner: Yeah, so I look at business functions. So really making sure that all of your finance operations,...
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- Web
Print View - Course Catalog
and developing products and services, SCA emphasizes managing product availability, especially in a context of rapid product proliferation, short View Details
- 01 Dec 2012
- News
From Where We Stand
expansion (President Johnson's Great Society); there were more opportunities for advancement. I soon became manager of the research department, then advertising manager of the book clubs division—Doubleday's largest and most profitable division. After that, I was View Details