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- All HBS Web (374)
- Faculty Publications (58)
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
Airlines, casinos, and hotels can offer significant rewards to their loyal customers because they often operate with substantial overcapacity. Rewards based on this overcapacity, such as air miles or stays in hotels and resorts, are...
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- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
parties operating either through the government or an insurance company that's paying. We would need a code. A code comes from the AMA [American Medical Association]. Will the AMA give us a code? Well, not easily, because the doctors are...
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- 15 Mar 2016
- First Look
March 15, 2016
transparency and weak governance in resource rich countries. However, we document that industry self-regulation has generated information to substitute for the gap in voluntary company disclosure. We also find some evidence that these...
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- 26 Feb 2008
- First Look
First Look: February 26, 2008
of the first studies to assess these ratings, we examine how well the most widely used ratings—those of Kinder, Lydenberg, Domini Research & Analytics (KLD)—provide transparency about past and likely future environmental performance....
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Martha Lagace
- 13 Mar 2018
- First Look
March 13, 2018
comparability and credibility. Instrumental variables analysis suggests that increases in sustainability disclosure driven by the regulation are associated with increases in firm valuations, as reflected in Tobin’s Q. Collectively, the evidence suggest that current...
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Sean Silverthorne
- 05 Aug 2008
- First Look
First Look: August 5, 2008
variation in the use of in-house rather than independent advertising agencies by U.S. advertisers. While the vast majority of large advertisers employ outside agencies, it comes as a surprise to find that when advertisers of all sizes are considered, about half View Details
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Martha Lagace
- 13 Sep 2011
- First Look
First Look: September 13
information environment in which foreign subsidiaries operate affects investment decisions in multinational corporations (MNCs). We hypothesize and find that foreign subsidiaries in country-industries with more View Details
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Sean Silverthorne
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
Accountability Increase Diversity? Evidence from IPOs By: Koning, Rembrand, and John-Paul Ferguson Abstract— Does public ownership improve employment diversity? Organizational researchers theorize that increased transparency to regulators...
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Dina Gerdeman
- Web
Podcast - Managing the Future of Work
background and your journey to be at Slack?Elliott: Sure. So I was an HBS grad. Had a great time. I actually worked with the technology and operations management faculty, in fact, writing cases for a while. Jumped into consulting after...
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- 01 Jun 2006
- News
India Arrives
its open society and “messy,” yet functioning, market-based democracy as a more conducive environment for long-term development. Its Western-style legal system and transparent financial systems encourage a chaotic, bottom-up approach to...
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Julia Hanna
- 01 Jun 2019
- News
City on a Hill
percent of its operating revenue came from a dwindling endowment, and the school had been through four executive directors in two years. Relations with the neighboring town of Harlan, the county seat, were at an all-time low: The...
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- 26 Jan 2016
- First Look
January 26, 2016
non-English-speaking country and has more English-speaking analysts participating in the call. Our results highlight that when disclosure takes the form of verbal communication, language barriers between speaker and listener affect the View Details
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Sean Silverthorne
- 22 Apr 2014
- First Look
First Look: April 22
Greenwashing By: Marquis, Christopher, and Michael W. Toffel Abstract—Under increased pressure to report environmental impacts, some firms selectively disclose relatively benign impacts, creating an impression of transparency while...
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Sean Silverthorne
- 14 Mar 2019
- News
The Merchant of Osaka
Umeda visits. Sato-san’s right lung has failed; morphine helps ease the pain, but it’s hard not to worry as the weekend nears. The clinic is always a phone call away, Dr. Umeda reassures them. Matsubara is one of eight clinics operated by...
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Health, Social Assistance
- 15 Dec 2015
- First Look
December 15, 2015
some firms selectively disclose relatively benign impacts, creating an impression of transparency while masking their true performance. We identify key company- and country-level factors that limit firms' use of selective disclosure by...
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Carmen Nobel
- 22 May 2012
- First Look
First Look: May 22
constraints. Moreover, we provide evidence that both of the hypothesized mechanisms, better stakeholder engagement and transparency around CSR performance, are important in reducing capital constraints. The results are further confirmed...
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Sean Silverthorne
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
Conversely, I’ve heard investors say they wish the leaders of their portfolio companies would be more transparent about challenges they are facing and ask for help. As one investor said to me, “They already sold me on the business and...
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by Julia Austin
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
real-time. With these forecasts, an airport’s operating team can make data-driven decisions, identify late connecting passengers and assist them to make their connections. The airport can also update its resourcing plans based on the...
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Dina Gerdeman
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
Teixeira Abstract—Online retail accounts for a rapidly growing proportion of revenues in many industries. While selling online broadens firms’ access to consumers, operating margins are often lower in online stores than in physical...
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Dina Gerdeman
- 07 Oct 2008
- First Look
First Look: October 7, 2008
energy security. Thus the top leadership of Russia has charted the course of the company's future away from the seemingly imminent dismemberment, privatization, and, by implication, de-monopolization toward a challenging combination of strengthened state control,...
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Martha Lagace