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- Faculty Publications (35)
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- All HBS Web (416)
- Faculty Publications (35)
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
Employees regularly turn to managers and other higher-level co-workers to seek advice about job-related issues and next steps for their careers. Yet people don’t always take the advice they receive; they may accept some suggestions and...
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by Dina Gerdeman
- Web
Podcast - Managing the Future of Work
and screening them. We reinforce the culture as we hire. So a new employee doesn’t work for brand new manager. And we built our own internal employee networking platform. We call it OrgWiki. It’s basically...
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- 01 Dec 2021
- What Do You Think?
How Will the Metaverse Affect Productivity?
Cathy Hackl, “The Metaverse Is Coming And It’s A Very Big Deal,” impactlab.com via Forbes.com, July 5, 2020. Metaverse Definition, Oxford Language Dictionary via google.com. Neal Stephenson, Snow Crash (Penguin Random House, 1992). Your View Details
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by James Heskett
- Profile
Prita Kumar
customer feedback and it’s all moving in a positive direction. That to me is a good day. The bad days are the days where I find myself having to explain my business to people who don’t get it. In most cases it is potential investors who...
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- Web
Podcast - Managing the Future of Work
this was a way for executives to connect with their entire company and employee base when everybody had gone remote. It was a way to share out information, keep the company connected, keep that continuity of community across an...
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- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,...
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Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior...
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Sean Silverthorne
- 23 Aug 2019
- Blog Post
A Summer of Peaks and Swells: Interning at Patagonia
its two thousand employees have the means and the will to prove to the rest of the business world that doing the right thing makes for a good and profitable business.” There was meaningful work to be a part of at Patagonia. In discovering...
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- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey...
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- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
and unequal, there is little direct evidence on the magnitude and sources of these frictions. We conduct a field experiment with 752 employees at a multibillion-dollar corporation to address these questions. We provide evidence of...
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Dina Gerdeman
- Web
Podcast - Managing the Future of Work
matter. And so we’ve run multiple debates over the last three years to basically say, “Hey, our management team is weighing option A versus B versus C. What do you think?” And we’ve gotten incredible value from the texture of the feedback...
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- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
themselves to understanding the needs of less-affluent customers and using this knowledge to devise creative solutions to customer problems. Employees of China's Haier, for example, discovered through visiting rural customers that they...
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- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
large-scale companies, with CEOs and executives who can do big things because they have employees supporting them. We can learn from that model. In order for us to do big things with our research agenda, we need the same kind of support...
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April White
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54490 May–June 2018 Harvard Business Review Structure That's Not Stifling: How to Give Your People Essential Direction—Without Shutting Them Down By: Gulati, Ranjay Abstract—Most leaders view View Details
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Dina Gerdeman
- 01 Oct 1996
- News
Leading In a New Era
inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, and CEO Paul Charron, "it was a $2-billion corporation...
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Nancy O. Perry
- 01 Dec 1997
- News
Banking on HBS
took the Bank's helm, both the institution's image and the morale of its employees were poor. Critics contended that Bank projects often brought more harm than help to client-country populations and ecosystems and that the Bank was...
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Garry Emmons
- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers (customer transparency) not...
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Sean Silverthorne
- 01 Dec 2018
- News
Hard Choices
a waypoint on the road to long-term maximization, or could it be anathema to the achievement of that goal? So let me ask, does paying employees as little as you can get away with serve to maximize profits, or does treating them fairly and...
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Seth Klarman (MBA 1982)
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
senior leaders continued to revise the compensation formula based on feedback both internally and from the public. Particularly, they hoped to strengthen the link between pay and performance, which in the current version of the formula...
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Sean Silverthorne
- 10 Nov 2015
- First Look
November 10, 2015
innovation, by encouraging workers to cultivate their individual strengths and to speak up when they have ideas for improvements. And they can develop and empower their employees to solve problems instead of turning automatically to...
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Sean Silverthorne