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All HBS Web
(651)
- News (134)
- Research (394)
- Events (4)
- Multimedia (4)
- Faculty Publications (165)
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- 24 Jul 2007
- First Look
First Look: July 24, 2007
The Mitchell Family and Mitchells/Richards Harvard Business School Case 605-047 Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer-service. A...
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Martha Lagace
- 10 Jan 2011
- Research & Ideas
Is Groupon Good for Retailers?
and conditions. Sophisticated consumers might try to game the system by posing as customers who failed to read the "small print." What exactly is a merchant to do when a consumer violates one of various small-print rules?...
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- 08 Dec 2015
- First Look
December 8, 2015
Devices By: Exley, Christine L., and Jeffrey K. Naecker Abstract—Previous research often interprets the choice to restrict one's future opportunity set as evidence for sophisticated time inconsistency. We propose an additional mechanism...
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Sean Silverthorne
- 08 Jul 2014
- First Look
First Look: July 8
Your Customer Relationships By: Avery, Jill, Susan Fournier, and John Wittenbraker Abstract—Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are finally allowing marketing...
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Carmen Nobel
- 18 Feb 2014
- First Look
First Look: February 18
simply the calm before the storm? Purchase this case: http://hbr.org/product/vodafone-in-japan-a/an/711464-PDF-ENG Harvard Business School Case 711-469 Vodafone in Japan (B) By 2005, Vodafone Group was losing its footing in the View Details
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Sean Silverthorne
- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
interviews, I walked away deeply impressed by the managerial capacity in emerging markets. The domestic firms are very, very capable. Yes, they operate under particular constraints—we do not see the many middle managers typical for more mature markets; there aren’t the...
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by Sean Silverthorne
- 21 Jan 2009
- First Look
First Look: January 21, 2009
Case 709-017 Despite a tradition of high household savings, Japan has supported a dynamic and technically sophisticated consumer-lending sector. The high profitability of the sector has periodically attracted interest from domestic banks...
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Martha Lagace
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
severity while innovations vary in their sophistication and novelty. We use recurrent-event accelerated failure time models to examine how product failures experienced by firms and their competitors impact subsequent major and minor...
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Dina Gerdeman
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
called Uppercase; and the LiveBoard, a sophisticated workgroup interaction tool that was the basis for LiveWorks. The LiveBoard was a large electronic whiteboard with a sixty-seven-inch diagonal display that users could access or write on...
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by Henry Chesbrough
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
situations that many companies faced, and intensified their need for more sophisticated measures that could be used to evaluate and compare many different types of businesses. Since business policy groups at Harvard and elsewhere remained...
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by Pankaj Ghemawat
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
precision diagnostics. It is a travesty that we don’t have simple tests that can distinguish between the common cold, seasonal allergies, and various strains of the flu, let alone the sophisticated diagnostics needed to guide the...
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by Danielle Kost
- 04 Nov 2014
- First Look
First Look: November 4
argument in neoinstitutional theory. After our analysis, we introduce the papers in the special issue that, collectively, reflect diverse and sophisticated research interest in the topic of SOMNCs. Publisher's link:
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Sean Silverthorne
- 03 Sep 2013
- First Look
First Look: September 3
offices. Yet, amid a shaky world economy and an increasingly cutthroat legal profession, Duane Morris' attorneys began to wonder-could collaboration survive as a firm value? Would the firm's culture help it continue to grow in the years ahead and bring in more View Details
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Sean Silverthorne
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
practices and generate descriptive data to help assess performance. Platforms: Leading firms invest in an infrastructure—a set of development tools, technical standards, and working methods—to facilitate distributed work. The more complex the project and the more...
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by Sean Silverthorne
- 15 Mar 2016
- First Look
March 15, 2016
more sophisticated mobile devices, the industry's four main players spent heavily to improve their infrastructures for providing reliable high-speed data services. T-Mobile, the smallest of the four major carriers, lacked the scale of its...
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- 21 Jul 2009
- First Look
First Look: July 21
extremely proud of the remarkable achievements his company had made over the last 12 years since starting off as an unknown manufacturer of PDAs for other companies. Yet Chou faced several decisions in order to move his company forward. Competition for high-end, View Details
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Martha Lagace
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
are managed by sophisticated real-time information systems; colleagues working 12 time zones apart can see and hear each other as they work at their desks—or in airport lounges on opposite sides of the planet. Publications, like this one,...
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by Sean Silverthorne
- 03 Apr 2007
- First Look
First Look: April 3, 2007
thousand large retailers, primarily in the U.S. and Europe. It basically does the supply-chain job faster and more accurately with the aid of a sophisticated information system than anyone else. Purchase this case:...
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Martha Lagace
- 06 Nov 2006
- Research & Ideas
How South Africa Challenges Our Thinking on FDI
southern Africa, among the highest in the world. In addition, though South Africa is often classified as an emerging economy, it might be more correctly seen as having two economies—the normal economy of sophisticated consumers and firms...
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by Martha Lagace
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
setting out and reinforcing the rules that the Post would follow in the investigation. These rules required vetting each of the news articles in a number of different ways to ensure that the truth they sought was pursued in a clean and above-board way. That's a pretty...
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