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- Faculty Publications (35)
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- All HBS Web (416)
- Faculty Publications (35)
- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched...
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Jennifer Myers
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
insights on how your company is perceived as a workplace from their own perspective or from feedback they’ve garnered in the market. Finally, but very carefully, investors may be able to help you get backdoor references on potential...
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by Julia Austin
- Web
Podcast - Managing the Future of Work
graduating students to be productive employees from day one. Prior to Covid, most of the new hires that we make come out of, they’re recent graduates of post-secondary schools, within a two-hour drive of Chattanooga. That’s certainly...
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- Web
Podcast - Managing the Future of Work
and skills implications of doing business in the cloud and how automation could help advance environmental, social, and governance (ESG) initiatives. Bill Kerr: In the enterprise software feedback loop, applications catalyze business...
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- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
open to do field experiments," Larkin says. "I think it's a big, untapped way for companies to optimize not just their marketing but also how they design incentives, their employee feedback design, and also...
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by Carmen Nobel
- Web
Podcast - Managing the Future of Work
what, and when, and measuring productivity can be contentious. But in 2023, more than a quarter of employees split their time in this hybrid mode—close to four out of 10 in larger firms. The fully remote model, while less common overall,...
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- 02 Feb 2010
- First Look
First Look: Feb. 2
foster a culture that aligns all employees around the shared goals of customer solutions. 3) Clout: redistribute power to "bridge builders" and customer champions. 4) Capability: develop employees' skills at tackling changing...
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Martha Lagace
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
then she was passed over for promotion, receiving the feedback that her “concerning” and “abrasive” interpersonal style had made it impossible to promote her. Instead of a promotion, Lane is offered an executive coach. The case offers a...
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Sean Silverthorne
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,...
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Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior...
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Sean Silverthorne
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
on how gender stereotypes impact belief updating. Participants in our experiments take tests of their ability across different domains. Absent feedback, beliefs of own ability are strongly influenced by gender stereotypes. We then provide noisy View Details
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Dina Gerdeman
- Web
Podcast - Managing the Future of Work
did, and to have a willingness of their employees to be receptive to the feedback and incorporate it and what came back around their strategic priorities.Fuller: I think another example that I’d point out is...
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- 14 Oct 2014
- First Look
First Look: October 14
Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. View Details
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Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated...
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Sean Silverthorne
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
and contributed ideas and comments regardless of their role or level. Thus, not only did individuals receive feedback and guidance on their own work, but they were also able to see the work of others and understand how that work related...
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- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
Professor Karim R. Lakhani and Vladimir Jacimovic (MBA 1992) Karim R. Lakhani, the Dorothy and Michael Hintze Professor of Business Administration, started his career at General Electric in the 1990s. At that time, he recalls, a young MBA graduate could be successful...
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April White
- 17 Apr 2019
- News
Give It to Me Straight
on effective professional feedback, honing it in roles at tech icons Apple and Google. The idea? Radical candor, or as Scott (MBA 1996) defines it, caring personally while at the same time, challenging directly. At its base, she says, it’s about being humble enough to...
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- Web
Podcast - Managing the Future of Work
average, like the selectivity of the school they went to, like their GPA. So anything that nominates the conversation about lived experience and one’s actual capacity and understanding of what it takes to be a successful employee...
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- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
heavy premium on class participation. Beyond grading, students also receive regular feedback from professors about the quantity, quality, and constructiveness of their comments. The Habit Of Decision Making Third, and perhaps most...
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by David A. Garvin
- 01 Mar 2010
- News
Sole Mates
enjoy the hands-on nature of running my own small company, having the opportunity to focus on different businesses at different stages of development. In small markets, the feedback on your actions can be swift and gratifying. But it can...
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