Filter Results
:
(438)
Show Results For
- All HBS Web (438)
- Faculty Publications (251)
Show Results For
- All HBS Web (438)
- Faculty Publications (251)
- 18 Jun 2013
- First Look
First Look: June 18
influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature...
View Details
Keywords:
Anna Secino
- Web
An Emerging Entrepreneur | Social Enterprise | Harvard Business School
provide high-quality, relevant education and training in interpersonal skills to students who may not have planned to go to college,” says Bichara. “We want to prepare them to understand and play an important role in the 21st-century...
View Details
- July 2002 (Revised November 2002)
- Case
Crucial Conversations
By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to.
View Details
Keywords:
Interpersonal Communication;
Investment Banking;
Executive Compensation;
Employee Relationship Management;
Rank and Position;
Banking Industry
DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 05 Oct 2010
- First Look
First Look: October 5, 2010
inattentional blindness. We discuss the practical implications of our findings in the contexts of interpersonal communication and public debates. Download the paper:...
View Details
Keywords:
Sean Silverthorne
- 01 Jun 1998
- News
Generation Next
such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of the time wrestling with the...
View Details
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,...
View Details
Keywords:
Transformation;
Interpersonal Communication;
Customer Satisfaction;
Employee Relationship Management;
Management Teams;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Structure;
Performance Improvement;
Telecommunications Industry;
New England
Beer, Michael, and Anita Arun. "Comcast New England: A Journey of Organizational Transformation." Harvard Business School Case 908-405, January 2008. (Revised May 2008.)
- 12 Oct 1999
- Research & Ideas
Value Judgments: Business Ethics Across Borders
plants. After much debate around the choice of technology," she continues, "the company reexamined its concerns about the environment and realized they originated in a broader commitment to social responsibility. Managers then began working with the local...
View Details
Keywords:
by Judith A. Ross
- Blog
In-Person Programs: Q&A with Portfolio Directors
same-and different-about in-person programs now. WAS IT HARD TO KEEP THE LEARNING MOMENTUM GOING DURING THE PAST EIGHTEEN MONTHS? Vicki Good (VG): We knew the faculty would do a great job in class. The question was: Could we build a View Details
- July 2020
- Teaching Plan
Girls Who Code
By: Brian Trelstad and Amy Klopfenstein
This teaching plan serves as a supplement to HBS Case No. 320-055, “Girls Who Code.” Founded 2012 by former lawyer Reshma Saujani, Girls Who Code (GWC) offered coding education programs to middle- and high school-aged girls. The organization also sought to alter...
View Details
Keywords:
Communication;
Communication Strategy;
Spoken Communication;
Interpersonal Communication;
Demographics;
Age;
Gender;
Education;
Curriculum and Courses;
Learning;
Middle School Education;
Secondary Education;
Leadership Style;
Leadership;
Social Enterprise;
Nonprofit Organizations;
Social Psychology;
Attitudes;
Behavior;
Cognition and Thinking;
Prejudice and Bias;
Power and Influence;
Identity;
Social and Collaborative Networks;
Motivation and Incentives;
Society;
Civil Society or Community;
Culture;
Public Opinion;
Social Issues;
Information Technology;
Applications and Software;
Education Industry;
Technology Industry;
North and Central America;
United States
- 19 Jan 2023
- Blog Post
11 Ways to Reengage Employees in the New Year
team members individually to talk about their professional and personal development goals. With more information about their team, managers can deepen interpersonal connections and recommend specific conferences, projects, courses, and...
View Details
Keywords:
All Industries
- 01 Jan 2003
- News
Daniel L. Vasella, M.D.
rational thinking. It enhanced my confidence, so that even as a physician, I would be able to compete in business and make lifelong learning a passionate experience." COMMUNITY OUTREACH Governor, The Peres Center for Peace Member,...
View Details
- 10 May 2011
- First Look
First Look: May 10
3). These results add to the literatures on both Gricean conversational norms and goal-directed attention. We discuss the practical implications of our findings in the contexts of interpersonal communication...
View Details
Keywords:
Sean Silverthorne
- Web
Power and Influence - Course Catalog
of power and influence at work, the course will help you develop a deeper understanding of political issues through three interrelated modules: Power and influence in interpersonal relationships: How to influence others? What is power?...
View Details
- 12 Jun 2012
- First Look
First Look: June 12
shared value: focus on relationships, not on transactions, by using pricing to communicate that you value customers as people; set prices proactively to discourage detrimental behavior and to encourage behavior that is beneficial to both...
View Details
Keywords:
Sean Silverthorne
- 12 May 2015
- News
A Flash of Insight
up a balance sheet of my personal assets and liabilities,” says Cooper. “I had been successful in two professions—nuclear submarines and investment banking—in which success required a combination of technical and interpersonal skills. I...
View Details
- Web
Data: The Ever-Expanding Frontier - Race, Gender & Equity
worldviews and ways of operating are directly informed by the circumstances of our lives. Many employers have facilitated implicit bias tests that help team members understand the deeply entrenched nature of our interpersonal...
View Details
- Web
Leadership Execution and Action Planning (LEAP) - Course Catalog
objectives: To enable students to get things done successfully. To understand the risks, trade-offs, and constraints leaders face when tasked with achieving results under conditions where they have limited skills, time, and resources available. To develop the...
View Details
- June 2018
- Case
Candor at Clever
By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and...
View Details
Keywords:
Performance Feedback;
Talent Development And Retention;
Talent Management;
Feedback;
Difficult Conversations;
Radical Candor;
Scaling Start-ups;
Scaling And Growth;
Developing Effective Managers;
Effective Managers;
First-time Managers;
Kim Scott;
Clever;
Bay Area;
Silicon Valley;
Interpersonal Communication;
Talent and Talent Management;
Human Resources;
Leadership Development;
Management Practices and Processes;
Management Skills;
Management Style;
Organizations;
Organizational Culture;
Performance Evaluation;
Conflict and Resolution;
Technology Industry;
Education Industry;
San Francisco;
United States
Bernstein, Ethan, and Om Lala. "Candor at Clever." Harvard Business School Case 418-087, June 2018.
- 08 Dec 2009
- First Look
First Look: Dec. 8
innovations by single user individuals or firms and open collaborative innovation projects. We analyze the design costs and architectures and communication costs associated with each model. We conclude that innovation by individual users...
View Details
Keywords:
Martha Lagace