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All HBS Web
(71)
- News (17)
- Research (50)
- Multimedia (3)
- Faculty Publications (18)
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- 16 Dec 2014
- First Look
First Look: December 16
Soviet Union, symbolized by the signing of the first Strategic Arms Limitation Treaty (SALT I), and the mediation of the agreement on Sinai disengagement between Egypt and Israel. An appendix lists other important negotiations in which...
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Sean Silverthorne
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where...
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Keywords:
Churn;
Retention;
Attrition;
Customer Base Analysis;
Hidden Markov Models;
Latent Variable Models;
Customer Relationship Management;
Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 02 Apr 2024
- What Do You Think?
What's Enough to Make Us Happy?
the staff and are miffed that the staff isn’t investing in them.” Katherine Lawrence’s comment typified the majority of responses to last month’s column. To sum up, management policies and the leadership that creates them—not employee attitudes toward work—are...
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by James Heskett
- 23 Jun 2023
- HBS Case
This Company Lets Employees Take Charge—Even with Life and Death Decisions
comparable organizations, with absenteeism, turnover, and overhead up to two-thirds lower. “We know that workplace disengagement is a big problem these days. We also know from research that when employees feel empowered, they report being...
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- 28 Aug 2023
- Research & Ideas
How Workplace Wellness Programs Can Give Employees the Energy Boost They Need
well-being offerings, only 23 percent of employees use them. The same pattern also applies to physical and financial well-being programs. Worse, many companies are wasting precious financial resources on ineffective programs. Meanwhile, they suffer the costs of losing...
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by Hise Gibson
- 2019
- Working Paper
Rehabilitating Corporate Purpose
In this paper, I address how the ascendance of the theory of shareholder value maximization into the central consciousness of public corporations and its canonization as the only legitimate expression of corporate purpose has contributed to both a widening breach...
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Keywords:
Capitalism;
Justice;
Corporate Purpose;
Shareholder Value Maximization;
Ethical Reciprocity;
Economic Systems;
Business Ventures;
Mission and Purpose;
Ethics;
Corporate Social Responsibility and Impact
Salter, Malcolm S. "Rehabilitating Corporate Purpose." Harvard Business School Working Paper, No. 19-104, April 2019.
- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
codified and enforced cultures enjoy great employee and customer loyalty, in large part because they are effective in either altering ineffective behaviors or disengaging from values-challenged employees in a timely manner. An operating...
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- 02 Aug 2017
- What Do You Think?
Summing Up: Why Can’t Organizations Engage Their Employees?
actively disengaged employees far exceed those who are engaged. And the numbers aren’t improving. This is puzzling, because employee engagement may be the single most effective competitive strategy available to many organizations. The...
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by James Heskett
- 19 Aug 2021
- Op-Ed
Don't Ignore Your Employees' Misery—TAKE Control
point is the most crucial—employee trust is hard to regain once it’s lost. E = Execute your organization’s post-COVID workforce plan in a timely fashion and evaluate your progress constantly. Ultimately, the TAKE framework is about confronting View Details
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by Hise O. Gibson and MaShon Wilson
- 03 Nov 2022
- Op-Ed
Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains
early employees often find themselves with managers between them and the founders. This can create separation anxiety that manifests in different ways—from temper tantrums in meetings to disengagement and generally bad behavior—and can be...
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by Julia Austin
- Research Summary
Political Risk, Foreign Intervention and International Arbitration
The Empire Trap: America's Attempts to Protect Property Rights Overseas, 1898-2008, is a history of the U.S. government's attempts to protect the property rights of American investors when they venture outside the boundaries of the United... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
time, and the timeline for decisions. Employees understand that events are continually unfolding and will accept changes if the evidence and reasoning are clear. Boilerplate rhetoric will likely disengage them. INSEAD’s Jennifer...
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- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
of Business Administration at HBS. “I’ve looked at questions like, Why is it that people often end up behaving in ways that are contrary to what they set out to do, despite their good intentions? Why is it that so many people are View Details
- 19 Oct 2010
- First Look
First Look: October 19, 2010
related to improved project performance in some cases. Our results highlight a need for more nuanced approaches to leveraging experience in team management. Deed, Clear Conscience: When Cheating Leads to Moral Disengagement and Motivated...
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Sean Silverthorne
- 03 Oct 2005
- What Do You Think?
What’s the Future of Globally Organized Labor?
the union movement in North America. On a larger scale, sizeable groups of workers primarily in service industries recently disengaged themselves from the AFL-CIO, which they perceived as being dominated by smaller, more traditional,...
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by James Heskett
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
accelerate this transition, as professor and program chair Benjamin C. Esty explains. What's to Be Done About Performance Reviews? What can we do to make performance reviews more productive and less distasteful? Should their objectives be scaled back to just one or...
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by Sean Silverthorne
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
What can we do to make performance reviews more productive and less distasteful? Should their objectives be scaled back to just one or two? Should they be disengaged from the determination of compensation and, if so, how? Are We Ready for...
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by Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
and disengaged employees. Philipp Schramm, the new CFO, must figure out how to enact positive change with a team of unenthusiastic employees and a near-toxic culture. Purchase this case:...
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Sean Silverthorne
- 02 May 2016
- Research & Ideas
Why People Don’t Vote--and How a Good Ground Game Helps
low, but it is also unequal,” says Pons. “Many citizens are disengaging in participation in society. That may decrease the legitimacy of elected governments overall.” In four recent studies conducted in Italy and France, Pons and...
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- 11 May 2011
- Research & Ideas
Building a Better Board
disgruntled subordinates, or disengaged employees. "I can give great PowerPoint presentations, but that doesn't tell people whether I'm Attila the Hun or a New Age Leader, or if I create a culture of fear, a culture that accepts and...
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by Carmen Nobel