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- Faculty Publications (18)
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- Faculty Publications (18)
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- 01 Sep 2004
- News
A Market-Based Prescription
curb cost increases while ensuring quality treatment. Those goals have not been reached, largely because patient and physician resistance to stringent gatekeeping has led to more relaxed controls and freedom to use out-of-network...
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- 01 Sep 2007
- News
Riding It Out
uncomfortable question in the age of globalization. At a time when the ingredients of our foods and medicines, parts for our cars, and toys for our children come from countries around the world, who is minding the store? What is the best way to ensure View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
Energy Services, while Peter R. Formanek (MBA '68) and his AutoZone cared for car owners in need of quality parts and friendly service. This kaleidoscope of achievement was being replicated by HBS alumni virtually everywhere across the...
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- 15 Dec 2015
- News
The Year in Ideas 2015
business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then the users will be happy,”...
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- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
environment for CEOs, dedicated to improving the quality and profitability of their life and enterprise, through shared experiences and personal growth. Today, the CEO Clubs is a worldwide phenomenon with new chapters springing up from...
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