Show Results For
-
All HBS Web
(12,473)
- People (21)
- News (3,811)
- Research (6,890)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,621)
Show Results For
-
All HBS Web
(12,473)
- People (21)
- News (3,811)
- Research (6,890)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,621)
- November 1999
- Background Note
Operating Segment Disclosures
- 2020
- Other Unpublished Work
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Article
Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits
- Teaching Interest
Technology and Operations Management
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- 1971
- Book
Controlling Foreign Operations
- Research Summary
Quality in Service Operations
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- February 2020
- Course Overview Note
Managing Service Operations
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. Topics include digital marketplaces, technology, and data science.
View Details- 2022
- Book
Tutorials in Operations Research: Emerging and Impactful Topics in Operations
- 2021
- Working Paper
Kidney Exchange: An Operations Perspective
- June 2020 (Revised August 2020)
- Supplement
Vanguard Retail Operations (B)
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
- July 2018 (Revised December 2018)
- Case
SOFWERX: Innovation at U.S. Special Operations Command
- March 2006 (Revised April 2008)
- Module Note