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Show Results For
-
All HBS Web
(6,729)
- People (44)
- News (2,002)
- Research (3,054)
- Events (35)
- Multimedia (28)
- Faculty Publications (844)
- 09 Nov 2015
- News
These Employers Pay Higher Salaries than Necessary
- 2014
- Working Paper
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when...
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Keywords:
Pooling;
Queue Management;
Strategic Servers;
Social Loafing;
Empirical Operations;
Health Care;
Fairness;
Management Practices and Processes;
Service Delivery;
Health Care and Treatment;
Health Industry
Song, Hummy, Anita L. Tucker, and Karen L. Murrell. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay." Working Paper. (October 2014.)
- January 2008 (Revised May 2011)
- Case
Cognizant Technology Solutions
By: Robert G. Eccles, David Lane and Prabakar 'PK' Kothandaraman
In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions has developed a strategy to differentiate itself by emphasizing building very close client relationships through its "Two-in-a-box" (TIB) model. This model is based on...
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Keywords:
Customer Relationship Management;
Knowledge Sharing;
Resource Allocation;
Competitive Advantage;
Information Technology;
Information Technology Industry
Eccles, Robert G., David Lane, and Prabakar 'PK' Kothandaraman. "Cognizant Technology Solutions." Harvard Business School Case 408-099, January 2008. (Revised May 2011.)
- August 2022
- Article
Availability of New Medicines in the U.S. and Germany From 2004 to 2018
By: Katharina Blankart, Huseyin Naci and Amitabh Chandra
Importance: Germany's unique approach to coverage determination and pricing has ensured that effective medicines remain on the market, often at prices reduced through negotiation. However, less is known about trade-offs of this approach with regard to initial...
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Keywords:
Market Entry and Exit;
Price;
Market Timing;
Governing Rules, Regulations, and Reforms;
Pharmaceutical Industry;
United States;
Germany
Blankart, Katharina, Huseyin Naci, and Amitabh Chandra. "Availability of New Medicines in the U.S. and Germany From 2004 to 2018." e2229231. JAMA Network Open 5, no. 8 (August 2022).
- 20 May 2016
- News
How Retailers & Consumers Benefit from MAP Policy Enforcement
- 20 Apr 2011
- Research & Ideas
Blind Spots: We’re Not as Ethical as We Think
candidates. Such actions are not without consequences. The Challenger space shuttle explosion, steroid use in major league baseball, and the financial crash are all results of unethical decision-making, even though the participants at the...
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by Sean Silverthorne
- 2013
- Working Paper
Span of Control and Span of Attention
By: Oriana Bandiera, Andrea Prat, Raffaella Sadun and Julie Wulf
Using novel data on CEO time use, we document the relationship between the size and composition of the executive team and the attention of the CEO. We combine information about CEO span of control for a sample of 65 companies with detailed data on how CEOs allocate...
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Keywords:
Conferences;
Analytics and Data Science;
Leadership Style;
Management Style;
Managerial Roles;
Time Management;
Planning
Bandiera, Oriana, Andrea Prat, Raffaella Sadun, and Julie Wulf. "Span of Control and Span of Attention." Harvard Business School Working Paper, No. 12-053, December 2011. (Revised April 2014.)
- October 2000
- Background Note
Sustaining Value
By: Robert J. Dolan
Describes the challenges a firm faces in building and sustaining a value proposition over time. Describes major ways in which the marketing environment changes over time and the methods a firm can use to protect its market position.
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Dolan, Robert J. "Sustaining Value." Harvard Business School Background Note 501-045, October 2000.
- 06 Jun 2018
- Research & Ideas
Cut Salaries or Cut People? The Best Way to Survive a Downturn
opportunity to use a “natural experiment” to explore how the agents would react. In November 2016, as the busy summer sales season was ending, the division head of the affected group changed incentives, de-emphasizing rewards for the most...
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by Rachel Layne
- May 2013
- Article
The Performance Frontier: Innovating for a Sustainable Strategy
By: Robert G. Eccles and George Serafeim
By now most companies have sustainability programs. They're cutting carbon emissions, reducing waste, and otherwise enhancing operational efficiency. But a mishmash of sustainability tactics does not add up to a sustainable strategy. To endure, a strategy must address...
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Keywords:
Sustainability;
Innovation;
Environment;
Corporate Reporting;
Corporate Social Responsibility;
Governance;
Strategy;
Value;
Corporate Social Responsibility and Impact;
Performance;
Environmental Sustainability;
Innovation and Invention
Eccles, Robert G., and George Serafeim. "The Performance Frontier: Innovating for a Sustainable Strategy." Harvard Business Review 91, no. 5 (May 2013): 50–60.
- 13 Apr 2015
- News
Why Americans have chosen to pay income tax
- 07 Mar 2017
- News
UK prices rising faster after Brexit vote
- 15 Oct 2014
- News
Thumbs up, down for mobile manicures
- August 2011
- Case
Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective
By: Joshua D. Margolis and Anthony J. Mayo
Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to...
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Margolis, Joshua D., and Anthony J. Mayo. "Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective." Harvard Business School Case 412-046, August 2011.
- 16 Jul 2012
- Research & Ideas
Are You a Strategist?
the first researchers who began to study strategy through a rigorous, scientific process, using large empirical samples to look at regularities across industries and firms. "We were proud of it!" Montgomery says. "And rightly so: the work...
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Keywords:
by Carmen Nobel
- April 2011
- Article
Ethical Breakdowns: Good People often Let Bad Things Happen. Why?
By: Max H. Bazerman and Ann E. Tenbrunsel
Companies are spending a great deal of time and money to install codes of ethics, ethics training, compliance programs, and in-house watchdogs. If these efforts worked, the money would be well spent. But unethical behavior appears to be on the rise. The authors observe...
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Keywords:
Ethics;
Moral Sensibility;
Corporate Accountability;
Corporate Governance;
Leadership;
Behavior;
Conflict of Interests
Bazerman, Max H., and Ann E. Tenbrunsel. "Ethical Breakdowns: Good People often Let Bad Things Happen. Why?" Harvard Business Review 89, no. 4 (April 2011).
- 27 Jan 2022
- News
What If TV Isn’t Bad for Us?
- October 2005
- Case
Tad Piper and Piper Jaffray
By: William W. George and Andrew N. McLean
In 2005, Tad Piper reflects on the successful spin-off from US Bancorp of Piper Jaffray, the investment bank founded by his grandfather. Profiles the development of Piper Jaffray from a Midwestern brokerage house to a national, diversified financial services firm. In...
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Keywords:
Crisis Management;
Leadership Style;
Management Style;
Leadership;
Growth and Development Strategy;
Financial Services Industry
George, William W., and Andrew N. McLean. "Tad Piper and Piper Jaffray." Harvard Business School Case 406-033, October 2005.
- September 2013 (Revised September 2022)
- Exercise
Process Analytics Simulation: Solutions
A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits.
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Huckman, Robert S., Aizan Radzi, Willy Shih, Roy D. Shapiro, and Michael W. Toffel. "Process Analytics Simulation: Solutions." Harvard Business School Exercise 614-029, September 2013. (Revised September 2022.)