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All HBS Web
(998)
- People (2)
- News (281)
- Research (610)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
Show Results For
-
All HBS Web
(998)
- People (2)
- News (281)
- Research (610)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
- April 2008
- Teaching Note
New Service Design Exercise (TN)
- July 2007 (Revised April 2008)
- Teaching Note
Zipcar: Influencing Customer Behavior (TN)
- August 2005 (Revised April 2008)
- Teaching Note
Store24 (B): Statistics Review with Data Desk (TN)
- May 2002 (Revised September 2002)
- Teaching Note
Creating New Services, Module Overview Note TN
- November 2006
- Article
Breaking the Trade-Off Between Efficiency and Service
- 01 Mar 2014
- News
Book Review: The Old West
- Teaching Interest
Leading Difference
Leading Difference fundamentally challenges our view of the type of leadership that is needed in a world that is increasingly divided and in organizations that are increasingly diverse. Inclusion, in such a world, is an organizational advantage that is fundamental... View Details
- Research Summary
Organizational Effectiveness
- April 2008
- Background Note
Introduction to Data Analysis with Data Desk
- April 2008
- Teaching Note
Exercise: Customer-Operator Letter Writing (TN)
- April 2008
- Module Note
Service Design in the Context of Customer-Operators
- January 2008 (Revised April 2008)
- Teaching Note
Pilgrim Bank (B): Statistics Review with Data Desk
- January 2008
- Teaching Note
Pilgrim Bank (A): Statistics Review with Data Desk
- January 2008 (Revised April 2008)
- Teaching Note
Orient-Express Hotels (TN)
- August 2005 (Revised April 2008)
- Teaching Note
Store24 (A): Statistics Review with Data Desk (TN)
- TeachingInterests
Strategy
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive advantage.
- How to generate superior... View Details
- TeachingInterests
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Individual Effectiveness
- Research Summary