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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
update us on the new research and on the impact of these works on practice. Sean Silverthorne: It's been five years since The Value Profit Chain was published, and ten years since the arrival of its predecessor, The Service Profit Chain....
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by Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
assets; they aren't hamstrung by substantial resource allocation decisions, giving them remarkable flexibility. Now incumbent firms are seeing their competitive position eroded by technology, alternative staffing models, and other forces. Market View Details
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Sean Silverthorne
- 30 Jul 2013
- First Look
First Look: July 30
programs requires more than providing accessible, affordable care; it requires understanding what makes both end users and providers tick. By understanding the cognitive processes underlying our choices and applying the tools of...
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Anna Secino
- 28 Apr 2015
- First Look
First Look: April 28
innovation, as well as its generative potency. Finally, implications for theory, practice, and future research are offered. April 2015 Institutions and Ideals: Philip Selznick's Legacy for Organizational Studies What's So Institutional...
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Sean Silverthorne
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
adapt, despite the intentions of senior management. The structures, processes, and behaviors defined in the book are designed to break inertia, and maintain strategic alignment in times of change. Q: To plan or not to plan? Your own View Details
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