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- All HBS Web (515)
- Faculty Publications (278)
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Podcast - Managing the Future of Work
engineering team’s velocity and quality? How do I look at my customer support organization and what customer satisfaction metrics look like? And how am I performing against my service-level agreements?”...
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- 05 Jan 2010
- First Look
First Look: January 5
pairwise industry and establishment level and measure agglomeration in a global and continuous metric space. These indices exhibit distinct advantages compared to traditional measures of agglomeration including the independence on the...
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Martha Lagace
- Web
Podcast - Managing the Future of Work
what actually bears out in their careers.Chandrasekaran: A focus on practices, Bill, is what a lot of other rankings and indices of corporate performance try to do. And there are inherent shortcomings with that. I mean, how do you compare...
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- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
antagonists in a tug-of-war. They tend to focus on regulating workers’ behavior, often putting a damper on commitment, innovation, and performance without realizing it. But freedom and control aren’t zero sum, argues the author. By giving...
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Dina Gerdeman
- 01 Jun 2009
- News
Too Big To Fail
problem is, no one yet has shown how to measure systemic risk. “There are a number of people trying to develop the metrics right now,” says Moss. Without metrics, policymakers are forced to wing it when confronted with a financial crisis....
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- Web
Podcast - Managing the Future of Work
Leadership and Learning at Walmart. The retail giant’s Live Better U [LBU] program covers the costs of employees’ education and training. The company has pledged $1 billion over the next five years toward upskilling its workforce. The idea is to improve retention and...
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- Web
Podcast - Managing the Future of Work
strategizing and hiring consulting firms and waiting a long time. Second thing that people have learned during the pandemic is that, if you’re not an empathetic and caring company, you’re going to pay the price. You’re going to have View Details
- 01 Mar 2010
- News
Money Matters
customer-oriented advisers. The training program includes a set of metrics that relationship managers must hit in the first thirty, sixty, and ninety days. “We track performance against those measures and...
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- 07 Sep 2011
- First Look
First Look: Sept. 7
Publication:Journal of Advertising Research (forthcoming) Abstract What is the payoff to enlisting celebrity endorsers? Although effects on stock returns are relatively well documented, little is known about any impact on sales—arguably a View Details
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
return on investment? Why don’t business performance metrics encompass the value of human assets? Fundamental questions like those can get lost in news headlines and in the normal course of business. Welcome...
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- 13 Mar 2018
- First Look
March 13, 2018
West: Origins, Evolution and Resilience The United States in Contemporary Perspectives: Evolving Forms, Strategy, and Performance By: Collis, David J., Bharat Anand, and J. Yo-Jud Cheng Abstract—In spite of surging interest in the...
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Sean Silverthorne
- 22 Jun 2009
- Research & Ideas
“Too Big To Fail”: Reining In Large Financial Firms
Council of Life Insurers, and the Securities Industry and Financial Markets Association. The problem is, no one yet has shown how to measure systemic risk. "There are a number of people trying to develop the metrics right now," says Moss....
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- Web
Print View - Course Catalog
strategy in a rapidly changing world (where unknowns vastly outweigh knowns)? Whose investment capital will help us, and whose money might undermine our chances of success? To what extent do commonly used performance View Details
- Web
Podcast - Managing the Future of Work
the relationship further change as well? I mean, you can go to one extreme—in some partnership models, you might even be compensated based upon the performance of the partner’s business all the way, and in others, could be a more...
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- Web
Podcast - Managing the Future of Work
the journey, so, what do you tell them is step number one?Biederman: The first question I'd ask them is why? What is your motivation in wanting to do that? Is it because of a talent centric goal? Is it because you have some sort of KPI [key View Details
- Web
Podcast - Managing the Future of Work
intelligence replacing HR professionals, performing the tasks that were completely done by humans since the Industrial Revolution. And that is a completely different conversation than generative AI, than ChatGPT. So that has been my...
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- 30 Nov 2017
- News
Happy Meals (Are Here Again)
orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates...
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- Web
Podcast - Managing the Future of Work
these platforms than do operating managers—the people who are actually either running these projects or supervising people who run these projects. The incentives and metrics that most managers currently operate under don’t really...
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- Web
Podcast - Managing the Future of Work
more likely to be top performers in fields ranging from software engineering to entrepreneurship. Their contributions to innovation—measured in everything from Nobel Prizes to patents—are indisputable. Though its impact is global, the US...
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