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Show Results For
-
All HBS Web
(7,102)
- People (20)
- News (967)
- Research (5,136)
- Events (2)
- Multimedia (6)
- Faculty Publications (4,216)
- July 1998 (Revised October 1999)
- Case
IPODERAC
By: James E. Austin, Wendy Bermudez and Gustavo Escobar
This 32-year-old nonprofit organization has dedicated itself to the care and social development of abandoned street children in Mexico. Examines the organization's efforts to achieve financial sustainability, particularly through earned income activities on its farm....
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Keywords:
Social Entrepreneurship;
Finance;
Management;
Organizations;
Problems and Challenges;
Nonprofit Organizations;
Balance and Stability;
Service Industry;
Mexico
Austin, James E., Wendy Bermudez, and Gustavo Escobar. "IPODERAC." Harvard Business School Case 399-016, July 1998. (Revised October 1999.)
- May 1996 (Revised November 2018)
- Case
Ecolab, Inc.
By: Ashish Nanda
By 1993, Ecolab has established a dominant market position in the institutional cleaning industry. As the company’s principal competitor, Diversify, drives sales aggressively, Ecolab president Al Schuman faces a choice about how best to market Ecolab’s offerings....
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Keywords:
Customer Relationship Management;
Employees;
Retention;
Marketing Strategy;
Risk Management;
Service Industry
Nanda, Ashish. "Ecolab, Inc." Harvard Business School Case 396-371, May 1996. (Revised November 2018.)
- 01 Jun 2022
- News
Empowering Entrepreneurially Minded Students
entrepreneurship flourish in many sectors, expanding beyond just the software, high-tech type of startup, into financial services and the future of blockchain, for example. We want to support people going into many different spaces during...
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Jennifer Gillespie
- 11 Dec 2012
- First Look
First Look: Dec. 11
Meneilly, manager of hip-hop star Shawn Carter-better known as Jay-Z-and a partner in Carter's company Roc Nation and Yusuf Mehdi, senior vice president of Microsoft's Online Services division, to enter into an unprecedented, high-stakes...
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Sean Silverthorne
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
other products.” Like for instance, delivering e-commerce packages or being cash-in/cash-out points for financial services in a market with high underbanked rates. And so totally reinvented the model, learning in some ways from what...
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- 01 Mar 2009
- News
Model Patient
Co-operation and Development (OECD), Americans pay significantly more per unit of health-care service consumed, even though they see doctors less, take fewer pills, and have shorter hospital stays. Americans are “paying more, despite...
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- 22 Feb 2019
- News
Empowering a New Generation of Business Leaders
assigned a product or service to turn into a business, and then the rest was up to them. That included raising money to start the business, creating a marketing plan, and developing some of the company’s operations, like banking, sales...
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- 02 Sep 2014
- First Look
First Look: September 2
https://pubwww.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details
Keywords:
Sean Silverthorne
- 01 Dec 2007
- News
How Business Schools Lost Their Way
granted. But 100 years ago, they were fresh recruits in the inexorable march of industrial capitalism. In a grand experiment to turn management into a legitimate profession, universities invented the modern business school. Questions...
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- March 2020
- Case
Voi Technology
By: Jeffrey F. Rayport and Olivia Hull
Voi Technology, a fast-growing start-up out of Sweden, is competing in the highly contested European e-scooter sharing market. With a presence in nearly 40 cities in Europe by February 2020, the firm is working hard to improve its unit economics to reach profitability....
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Keywords:
Entrepreneurship;
Business Strategy;
Technology Adoption;
Innovation Strategy;
Technological Innovation;
Marketing Strategy;
Business Plan;
Product Marketing;
Product Launch;
Product Positioning;
Energy Conservation;
Cross-Cultural and Cross-Border Issues;
Global Strategy;
Globalized Economies and Regions;
Innovation Leadership;
Human Capital;
Laws and Statutes;
Growth Management;
Operations;
Logistics;
Service Operations;
Supply Chain Management;
Organizational Culture;
Information Infrastructure;
Transportation;
Transportation Industry;
Transportation Industry;
Europe
Rayport, Jeffrey F., and Olivia Hull. "Voi Technology." Harvard Business School Case 820-099, March 2020.
- Web
Podcast - Managing the Future of Work
Services CEO, Peter Quigley, who’s been with the company almost two decades. We’ll talk about changes in the industry over time, how companies are navigating the tight labor market, and how workers are...
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- August 2019 (Revised August 2020)
- Case
Magrabi: Fulfilling the Vision for the Future
By: John Beshears, Alpana Thapar and Boris Tsimerinov
In 2018, Magrabi was the leading retailer of eyeglasses, sunglasses, and other optical products in the Middle East, and it was embarking on a major shift in strategy, transitioning from a brand focused on clinical expertise to a brand that combined technical excellence...
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Keywords:
Brands and Branding;
Transition;
Luxury;
Sales;
Service Delivery;
Strategy;
Employees;
Recruitment;
Consumer Products Industry;
Consumer Products Industry;
Middle East
Beshears, John, Alpana Thapar, and Boris Tsimerinov. "Magrabi: Fulfilling the Vision for the Future." Harvard Business School Case 920-009, August 2019. (Revised August 2020.)
- July 2007 (Revised January 2008)
- Case
Turnaround at the Veterans Health Administration (A)
By: Amy C. Edmondson, Brian R. Golden and Gary J. Young
Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to...
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Keywords:
Problems and Challenges;
Organizational Change and Adaptation;
Transformation;
Leadership;
Consolidation;
Health Care and Treatment;
Service Delivery;
Health Industry;
Health Industry;
North and Central America
Edmondson, Amy C., Brian R. Golden, and Gary J. Young. "Turnaround at the Veterans Health Administration (A)." Harvard Business School Case 608-061, July 2007. (Revised January 2008.)
- 01 Mar 2005
- News
A Primer on Patents
product and so-called paper competitors who have intellectual property rights but aren’t involved in the industry in any real sense. This abuse of the system certainly wasn’t what the Founding Fathers had in mind when they gave Congress...
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- 20 Dec 2018
- News
Baker Library Webinar Features Resources for Alumni
acquisitions, and exploring literature on thought leadership. But many didn’t realize they had access to Baker and wanted to know how to navigate all that it offers. The webinar showed participants how to find information on any business topic, including trends and...
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Margie Kelley
- 01 Mar 2005
- News
In the Blood
that of Kentucky’s established breeding farms, some of which managed over forty stallions. Clay adopted a boutique approach to guarantee personal service for both the owners and their horses, and serve as a point of differentiation to...
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- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
not born but made. In a book dense with epiphanies, the most galvanizing one may be that the power to lead courageously resides in each of us. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=53588 forthcoming Journal of View Details
Keywords:
Sean Silverthorne
- Profile
Henry McCance
discovered three of the four then-known genes associated with Alzheimer’s. “Part of my skill set is I can recognize world-class talent when I see it,” says McCance. “I knew he was the kind of guy Greylock would have backed if he had chosen the software View Details
- March 1999 (Revised June 2000)
- Case
Eli Lilly: The Evista Project
By: Steven C. Wheelwright and Matt Verlinden
Describes the creation and operation of the initial two heavyweight teams for new drug development and launch. The primary focus is on one of the teams, Evista, although comparisons to the other team, Zyprexa, are included. Lilly must decide the next phase (postlaunch)...
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Keywords:
Projects;
Groups and Teams;
Operations;
Management Teams;
Product Development;
Transition;
Product Design;
Business Startups;
Business Plan;
Product Launch;
Competition;
Service Operations;
Pharmaceutical Industry
Wheelwright, Steven C., and Matt Verlinden. "Eli Lilly: The Evista Project." Harvard Business School Case 699-016, March 1999. (Revised June 2000.)
- 17 Apr 2019
- News
Give It to Me Straight
adopted radical candor between principals and teachers but also between teachers and students. A lot of very large, industrial companies all over the world are starting to use the principles of radical candor and roll them out to help...
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