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- News (92)
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- Faculty Publications (251)
Show Results For
-
All HBS Web
(580)
- News (92)
- Research (438)
- Events (2)
- Multimedia (8)
- Faculty Publications (251)
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
clear is that external information will never be the only driver for the business of a company. "We can't outsource our management decisions," as someone said. BP, for example, expanded into the Russian market in 2003 even...
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- 14 Nov 2006
- First Look
First Look: November 14, 2006
customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs...
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Keywords:
Sean Silverthorne
- 23 Feb 2010
- First Look
First Look: Feb. 23
supplying superior bottleneck components while outsourcing non-bottleneck components. I show that a firm pursuing this strategy will have a higher return on invested capital (ROIC) than competitors with a less modular design. Over time,...
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Martha Lagace
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
easily outsource the work. But this choice that BulkWhiz was forced to make because of the ecosystem they were operating in—it actually put them in a better position to meet the demands of 2020. Rashad: Most startups that have created...
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- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
and the de facto regulator became the credit rating agencies," said Retsinas, arguing that regulation became essentially outsourced and privatized. The credit rating agencies weren't able to perform their function whether due to the...
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- 11 Dec 2007
- First Look
First Look: December 11, 2007
managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give case-writing workshop participants practice writing...
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Martha Lagace
- 07 Feb 2012
- First Look
First Look: February 7
companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from traditional business process View Details
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Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- April 2024
- Case
Unleashing Human Magic at Best Buy
By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on...
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Keywords:
Change;
Change Management;
Transformation;
Transition;
Communication Intention and Meaning;
Communication Strategy;
Customer Focus and Relationships;
Customers;
Health;
Digital Transformation;
Digital Strategy;
Job Cuts and Outsourcing;
Labor;
Leadership;
Leadership Development;
Leadership Style;
Leading Change;
Management;
Management Practices and Processes;
Management Style;
Business or Company Management;
Crisis Management;
Mission and Purpose;
Organizational Change and Adaptation;
Organizational Culture;
Outcome or Result;
Failure;
Success;
Personal Development and Career;
Strategy;
Strategic Planning;
Adaptation;
Competition;
Retail Industry;
Minneapolis;
Minnesota;
United States
Schlesinger, Leonard A., Sunil Gupta, and Amram Migdal. "Unleashing Human Magic at Best Buy." Harvard Business School Case 524-072, April 2024.
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
announced a plan to relocate operations of a furnace factory from the United States to Mexico. The case notes that Carrier began to outsource and offshore operations, in an effort to reduce costs, around 1921. While Carrier’s previous...
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Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
consulting, technology, and outsourcing company. This case describes the human resources and related activities necessary to deliver services to its clients. It allows students to explore how Accenture predicts its staffing needs,...
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Sean Silverthorne
- 01 Jun 2006
- News
India Arrives
In addition to its growth in manufacturing, India began grabbing headlines in the United States a few years ago for its sudden surge as a center of offshore IT work and business process outsourcing (BPO), industries unto themselves that...
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Julia Hanna
- 31 Jul 2012
- First Look
First Look: July 31
the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed,...
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Carmen Nobel
- 14 Feb 2012
- First Look
First Look: February 14
research, we propose that socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in a large business process outsourcing...
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Carmen Nobel
- 25 Sep 2007
- First Look
First Look: September 25, 2007
which had historically been very manual in nature. CEO Juan Villarzu's initial turnaround attempts introduced a customer-centric corporate culture to his ranks, but he was still challenged by how to create an outsourcing strategy given...
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Martha Lagace
- Web
Podcast - Managing the Future of Work
career: Kelly Services’ Peter Quigley on reinventing work and creating good jobs In its 75 years, Kelly Services has gone from temp agency to skills broker, outsourcing firm, workforce development provider, and source of labor market...
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- Web
Podcast - Managing the Future of Work
business process outsourcing groups that you’re working with?Dines: Yes.Kerr: And tell us a little bit about that user interface and the low code/no-code type environment. I think we can all understand the APIs—application program...
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- 15 Feb 2011
- First Look
First Look: Feb. 15
Grobo had an unusual business model: it did not own land nor farm machinery. Instead, it created a network of partnered producers and suppliers. In other words, it outsourced as much as possible. CEO Gustavo Grobocopatel believed that Los...
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Keywords:
Sean Silverthorne
- Web
Podcast - Managing the Future of Work
what’s their employment marketing, what’s their talent planning, find sources of talent. Then, we help clients to decide, “Do we want talent on a flexible basis, on a gig basis, on a permanent basis, on an outsourced basis?” Then, once...
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- 15 Oct 2008
- First Look
First Look: October 15, 2008
the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034 PublicationsThe...
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Keywords:
Martha Lagace