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- All HBS Web (331)
- Faculty Publications (41)
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- 09 Dec 2014
- First Look
First Look: December 9
Abstract—We tested whether engaging in expansive (vs. contractive) "power poses" before a stressful job interview-preparatory power posing-would enhance performance during the interview. Participants adopted high-power (i.e.,...
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Sean Silverthorne
- 17 Aug 2020
- Research & Ideas
What the Stockdale Paradox Tells Us About Crisis Leadership
each person introduce themselves by their name, job title, mission, and their immediate tasks (e.g, “I’m Sarah, I’m a creative, I’m creating a brand for Client X, I’m in this meeting to present findings and receive feedback”). Emergency...
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by Boris Groysberg and Robin Abrahams
- 19 Jul 2013
- Working Paper Summaries
Helping You Help Me: The Role of Diagnostic (In)Congruence in the Helping Process within Organizations
- 17 Aug 2010
- First Look
First Look: August 17
display promotions away from smaller revenue brands toward larger ones following periods of poor financial performance. This indicates the behavior is determined by parties above brand managers in the firm. These findings are consistent with firms View Details
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Martha Lagace
- 14 Apr 2009
- First Look
First Look: April 14, 2009
and Compliance), and so he has substantial internal management responsibilities as well. The case raises questions about whether he will be able to retain these internal management responsibilities when he takes over a much larger and more complex global View Details
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Martha Lagace
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
American men are stereotyped as being less intelligent and more likely to engage in criminal behavior than Caucasian men. Asian Americans are stereotyped as technically competent, but lacking in the social skills required to lead...
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by Mallory Stark
- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
feel malicious envy, they engage in counterproductive work to harm other people,” Brooks says. “They tend to undermine others and try to slow them down.” Revealing failures won’t tarnish your image The HBS team set out to test for levels...
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by Dina Gerdeman
- 30 Jan 2018
- First Look
January 30, 2018
system more frequently and in stores with fewer same-company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better...
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Sean Silverthorne
- 07 Apr 2021
- Research & Ideas
How Teams Work: Lessons from the Pandemic
hold practical implications for managers struggling with low engagement and inefficiency amid a lack of face time and continued pandemic stress. “One of the big insights from our work has been that, just because you went to the meeting...
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by Kristen Senz
- 22 Nov 2016
- First Look
November 22, 2016
employer that presents itself as valuing diversity, minority job applicants engage in relatively little résumé whitening and thus submit more racially transparent résumés. Yet our audit study of how employers respond to whitened and...
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Sean Silverthorne
- 20 Apr 2011
- Research & Ideas
Blind Spots: We’re Not as Ethical as We Think
you will be influenced by self-interested motives and admit defeat to the "want" self. Rather, it's to arm you with accurate information about your most likely response so that you can engage in proactive strategies to reduce...
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by Sean Silverthorne
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own...
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- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
quirky with Madoff, but [they] didn’t bother to find out what was going on,” Bazerman says. “If we’re busy and life is good and we’re making money ourselves, we act like we don’t notice something is wrong—but at the same time we’re exposing our View Details
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by Dina Gerdeman
- 23 Feb 2010
- First Look
First Look: Feb. 23
he has substantial internal management responsibilities as well. The case raises questions about whether he will be able to retain these internal management responsibilities when he takes over a much larger and more complex global client...
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Martha Lagace
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
something in return for your concession, try to explicitly—but diplomatically—demand reciprocity. For example, consider the following negotiation between an IT services firm and a client. The client suggests that the IT firm's cost...
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by Deepak Malhotra
- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
performed remotely without harming the organization, he tacitly agreed with CNBC pundits recently who jokingly labeled his views as a “back-to-work” strategy, especially for jobs influencing client relations in any way. In another...
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by James Heskett
- 08 Aug 2005
- Research & Ideas
Decision Rights: Who Gives the Green Light?
the organization various types of decisions are being made and whether those particular points are still the most efficient. Keith Leslie, a partner at McKinsey and Company's London office, says his firm recently advised one client to...
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by Peter Jacobs
- 07 Feb 2012
- First Look
First Look: February 7
field study of 78 audit and consulting teams from two global professional firms, revealing an irony of team life: even though motivated to perform well on a high-stakes project, pressured teams are more likely to engage in...
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Sean Silverthorne
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
Moreover, moral and ethical considerations may decisively influence how the law is applied. As a result, purely technical legal advice is often inadequate. CEOs should be looking for lawyers with wisdom and the courage to push back if they believe the View Details
- 01 Feb 2022
- Book
Innovation Isn’t Just for Startups: How Big Companies Can Succeed
really gets accentuated when you need the cash and the resources to go to scale. It requires explorers like Carol Kovac to respect the tension in the organization and to manage from the outside in. As soon as the clients say, ‘I love this...
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by Lane Lambert