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All HBS Web
(1,098)
- People (1)
- News (175)
- Research (671)
- Events (10)
- Multimedia (4)
- Faculty Publications (284)
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- January 2014
- Case
Social Strategy at Cisco Systems
By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith
In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to...
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Keywords:
Networks;
Digital Platforms;
Internet and the Web;
Competency and Skills;
Learning;
Web Services Industry
Piskorski, Mikolaj Jan, Daniel Malter, and Aaron Smith. "Social Strategy at Cisco Systems." Harvard Business School Case 714-475, January 2014.
- March 2016
- Article
The Role of Investor Gut Feel in Managing Complexity and Extreme Risk
By: Laura Huang
Securing financial resources from investors is a key challenge for many early stage entrepreneurial ventures. Given the inherent uncertainty surrounding a decision to invest in these ventures, prior research has found that experienced investors rely heavily on their...
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Keywords:
Angel Investors;
Gut Feel;
Intuition;
Entrepreneurship;
Finance;
Risk and Uncertainty;
Complexity;
Decision Making
Huang, Laura. "The Role of Investor Gut Feel in Managing Complexity and Extreme Risk." Academy of Management Journal 61, no. 5 (October 2018): 1821–1847.
- September 1994
- Case
American Airlines: Object Oriented Flight Dispatching Systems
By: F. Warren McFarlan and Espen Andersen
American Airlines Describes has organized and developed their Systems Operation Control (SOC) center in Dallas, from which the day-to-day running of the airline takes place. This case details the decision support system used by the flight dispatchers, and the...
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Keywords:
Technological Innovation;
Product Development;
Programs;
Complexity;
Technology Adoption;
Air Transportation;
Air Transportation Industry;
United States
McFarlan, F. Warren, and Espen Andersen. "American Airlines: Object Oriented Flight Dispatching Systems." Harvard Business School Case 195-046, September 1994.
- July 1991 (Revised September 1995)
- Case
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the first head of IT and first woman corporate vice president in the company. Throughout 1989, Hudson inaugurated a...
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Keywords:
Corporate Strategy;
Information Technology;
Partners and Partnerships;
Organizational Structure;
Success;
Trends;
Information Management;
Service Operations;
Manufacturing Industry
Applegate, Lynda M. "Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances." Harvard Business School Case 192-030, July 1991. (Revised September 1995.)
- 22 May 2013
- Working Paper Summaries
Hidden Structure: Using Network Methods to Map System Architecture
- August 2005
- Article
Strategy-Making in Novel and Complex Worlds: The Power of Analogy
By: Giovanni Gavetti, Daniel A. Levinthal and Jan W. Rivkin
Gavetti, Giovanni, Daniel A. Levinthal, and Jan W. Rivkin. "Strategy-Making in Novel and Complex Worlds: The Power of Analogy." Strategic Management Journal 26, no. 8 (August 2005): 691–712.
- 2014
- Working Paper
Hidden Structure: Using Network Methods to Map System Architecture
By: Carliss Baldwin, Alan MacCormack and John Rusnak
In this paper, we describe an operational methodology for characterising the architecture of complex technical systems and demonstrate its application to a large sample of software releases. Our methodology is based upon directed network graphs, which allows us to...
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Baldwin, Carliss, Alan MacCormack, and John Rusnak. "Hidden Structure: Using Network Methods to Map System Architecture." Harvard Business School Working Paper, No. 13-093, May 2013. (Revised April 2014.)
- 2007
- Chapter
Informational Complexity and the Flow of Knowledge across Social Boundaries
By: Lee Fleming, J. Rivkin and O. Sorenson
- August 2001
- Article
Technology as a Complex Adaptive System: Evidence from Patent Data
Fleming, L., and O. Sorenson. "Technology as a Complex Adaptive System: Evidence from Patent Data." Research Policy 30, no. 7 (August 2001).
- 1 Feb 2005
- Conference Presentation
Managing the Unexpected: Assuring High Performance in an Age of Complexity
By: Scott Snook
- 1 Jan 1999
- Conference Presentation
Technological Evolution as a Complex Adaptive System: Evidence from Patent Data
- March 2021
- Article
Increasing the Level of Abstraction as a Strategy for Accelerating the Adoption of Complex Technologies
By: Willy C. Shih
Many new technologies are complex and embody high levels of technical sophistication, and applying them should require significant knowledge and experience. Yet, the rapid adoption and incorporation of these technologies into other innovations seems inconsistent with...
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Keywords:
Abstraction;
Technological And Scientific Innovation;
Technological Progress;
Diffusion Of Innovation;
Technology Adoption;
Technological Innovation;
Complexity;
Information Technology;
Strategy
Shih, Willy C. "Increasing the Level of Abstraction as a Strategy for Accelerating the Adoption of Complex Technologies." Strategy Science 6, no. 1 (March 2021): 54–61. (ISSN 2333-2050 (print), ISSN 2333-2077 (online))
- June 2008
- Case
System on a Chip 2008: Global Unichip Corp.
By: Willy C. Shih, Chintay Shih, Chen-Fu Chien and Yuan-Chieh Chang
Though much of the semiconductor industry has shifted to a horizontal model, complexity driven by technological evolution is driving a shift in the perceived boundaries in the value chain. Global Unichip sees itself as a "virtual integrated device manufacturer," a...
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Keywords:
Customer Value and Value Chain;
Horizontal Integration;
Vertical Integration;
Boundaries;
Semiconductor Industry
Shih, Willy C., Chintay Shih, Chen-Fu Chien, and Yuan-Chieh Chang. "System on a Chip 2008: Global Unichip Corp." Harvard Business School Case 608-159, June 2008.
- 05 Jul 2006
- Working Paper Summaries
Exploring the Structure of Complex Software Designs: An Empirical Study of Open Source and Proprietary Code
- 2000
- Article
The Consequences of Customization on the Use of Management Accounting Systems
By: J. Bouwens and Margaret A. Abernethy
The understanding of the antecedent conditions influencing the design of management accounting systems (MASs) is very limited. In recent years, significant research attention has been devoted to understanding how different strategic priorities influence these systems....
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Bouwens, J., and Margaret A. Abernethy. "The Consequences of Customization on the Use of Management Accounting Systems." Accounting, Organizations and Society 25, no. 3 (April 2000): 221–241.
- 2020
- Working Paper
Nonprofit Boards: It Is time to Lift Your Gaze and See the System
By: Shamal Dass, Kristy Muir and V. Kasturi Rangan
Nonprofits the world over have faced significant crises in 2020, leaving them and their constituents in precarious positions. Responses to these crises have demonstrated incredible agility. However, they have also demonstrated that the first two levels of governance...
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Keywords:
Nonprofit Organizations;
Governing and Advisory Boards;
Health Pandemics;
Governance;
Corporate Social Responsibility and Impact;
System;
Framework
Dass, Shamal, Kristy Muir, and V. Kasturi Rangan. "Nonprofit Boards: It Is time to Lift Your Gaze and See the System." Harvard Business School Working Paper, No. 21-058, November 2020.
- 2021
- Other Unpublished Work
Computer-Implemented Methods and Systems for Measuring, Estimating, and Managing Economic Outcomes and Technical Debt in Software Systems and Projects: US Patent 11,126,427 B2
By: Daniel J. Sturtevant, Carliss Baldwin, Alan MacCormack, Sunny Ahn and Sean Gilliland
An interrelated set of tools and methods is disclosed for: (1) measuring the relationship between software source code attributes (such as code quality, design quality, test quality, and complexity metrics) and software economics outcome metrics (such as...
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Sturtevant, Daniel J., Carliss Baldwin, Alan MacCormack, Sunny Ahn, and Sean Gilliland. "Computer-Implemented Methods and Systems for Measuring, Estimating, and Managing Economic Outcomes and Technical Debt in Software Systems and Projects: US Patent 11,126,427 B2." Cambridge, MA, September 2021.
- 1 Apr 2005 - 4 Apr 2005
- Conference Presentation
Exploring the Structure of Complex Software Designs: An Empirical Study of Open Source and Proprietary Code
By: Alan MacCormack
- 23 Jun 2020
- Book
Beginning America Over Again with a New Electoral System
Created by the people for the people, the American political system is instead "a private industry dominated by a textbook duopoly—the Democrats and the Republicans—and plagued and perverted by unhealthy competition between...
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Keywords:
by Sean Silverthorne
- November 2016
- Supplement
Irregular Operations
This video shows a dispatcher responding to an irregular operations situation caused by weather at an East Coast airport.
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Keywords:
Service;
Service Excellence;
Service Quality;
Operating Systems;
Operational Complexity;
Operational Disruptions;
Operational Efficiency;
Operational Focus;
Air Transportation;
Service Operations;
Service Delivery;
Air Transportation Industry
Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "Irregular Operations." Harvard Business School Multimedia/Video Supplement 617-705, November 2016.