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Show Results For
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All HBS Web
(2,051)
- People (2)
- News (285)
- Research (1,464)
- Events (1)
- Multimedia (3)
- Faculty Publications (854)
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- 01 Oct 1996
- News
Trading Up — Kenneth D. Brody (MBA 1971)
organization more customer responsive and attuned to the needs of smaller businesses, as well as for shifting the bank's focus away from dealings with foreign governments and toward more private...
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Garry Emmons
- 01 Dec 2018
- News
In My Humble Opinion: Growth Investor
dirt roads. His excellence on the field was due to his preparation in the off-season.” First job: An independent video store. “I loved that job because I love the power of storytelling. I always wanted to tell customers about an amazing...
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Julia Hanna
- 07 Apr 2015
- News
Warrior Spirit
products and an environment where customers can connect with the brand. Evolve operates on the same concept. The focus just happens to be martial arts.” Like Starbucks, Evolve charges a premium for that...
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- 23 May 2018
- News
Abigail P. Johnson, MBA 1988
serves 27 million individual customers Chairman and CEO, Fidelity Management and Research LLC The summer before college, Abby Johnson worked in the “wire room” at the family business, Fidelity Investments. She took calls from customers,...
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Susan Young
- 01 Mar 2023
- News
Step Change
At Consoleya, a coworking space in Cairo’s former French Consulate, multiple levels of meeting rooms and workspaces operate at capacity, from a ground-floor café to a rooftop deck. The scene—coders bent over laptops, concepts scrawled on whiteboards, clusters of people...
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- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do...
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- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with...
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- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know...
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- 25 Aug 2022
- News
Up on the Corner
It’s a drab gray morning in April, and real estate developer Nadine Ngouabe Dlodlo (MBA 2008) is standing at the corner of West Baltimore and South Calhoun Streets in Baltimore’s historic Union Square district. Behind her, a chain-link fence decorated with a small...
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- 01 Feb 1997
- News
Doing It Your Way
companies are springing to life up and down the virtual lanes of the Information Superhighway. As the use of color and moving pictures becomes routine, says Sahlman, Internet "stores" may well be able to give customers an experience that...
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- 22 Feb 2022
- News
New Urban Order
trucking-tech company, has a simple goal: Get goods where they need to go as efficiently as possible with a limited labor force. For TuSimple, that means a focus not on the cities themselves, but rather on the long stretches of highway...
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Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by;
energy;
environment;
sustainability;
entrepreneurship;
Transit and Ground Passenger Transportation;
Transportation;
Water, Sewage and Supply Systems;
Utilities;
Construction of Buildings;
Construction;
Waste Management and Remediation Services;
Corporate Services
- 01 Jun 2022
- News
A Sustainable Solution for Fashion
to make inventory predictions and optimize the buying, sourcing, and distribution of inventory among the omni-channel network. “Syrup gives you the recommendations, and then you as the merchandiser are the decision maker,” Theuerkauf says. “That gives retailers time to...
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April White
- 01 Feb 2002
- News
It's academic. (Not!)
dollars in lost sales and customer goodwill. Ton is currently working with a nationwide chain to estimate the magnitude of this problem and identify its drivers. "We have found large and systematic variation in performance in 250 stores...
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- 01 Aug 1998
- News
High Honors
others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and...
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- 01 Jun 2012
- News
IPA Meets IPO
line, took that concept to another level. When his company went public in 1995, Koch made sure that his loyal quaffers (at $15 a share), not Wall Street insiders (at $20), got the best stock price. He attached fliers to his six-packs that alerted View Details
- 01 Apr 2001
- News
Books: Brand New
Koehn examines six business pioneers across three centuries to better understand, as she puts it, how “individual entrepreneurs and companies translate a few buyers’ curiosity about new products into widespread customer loyalty.” The six...
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- 01 Jun 1997
- News
New Releases
The Innovator's Dilemma by Clayton M. Christensen (Harvard Business School Press) The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail demonstrates why outstanding companies that focus on competitiveness, listen...
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- 25 Aug 2022
- News
Case Study: Sound Check
similar opportunity. Best to have an intense focus and evolve your software in a rapid fashion. It is very common for software companies to start with smaller customers and work their way up. While it is...
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- 01 Feb 2002
- News
If You're #1, Watch Out
Where the Money Will Be," an article published in the November 2001 Harvard Business Review. "In markets where product performance is outstripping customer need, the market leader is vulnerable," write Christensen and coauthors Michael...
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