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- All HBS Web (288)
- Faculty Publications (51)
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- 04 Sep 2019
- News
Clicks and Mortar
has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in...
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- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
light-duty vehicles, the first to earn UL 9741 certification in North America, the first to earn OEM approval for battery health, and the first to earn revenue for fleet customers from utilities. We are hoping that the IRA helps us to...
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- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,...
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- 20 Jul 2022
- News
Wired to be Inspired
in? What's our long term vision for why we are here? Just like ancient mariners used compasses to kind of direct themselves, purpose was an orienting scheme. The second was: Purpose became like an operating system. It’s the way organizations worked, how people showed...
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- 01 Jun 2012
- News
Around the World
classroom represents the latest step in a two-decades-long journey that could be called “Building a Global Curriculum at HBS.” What began on a modest scale in the mid-1990s has more recently, under Dean Nitin Nohria, taken on greater...
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- 02 Oct 2015
- News
The ‘F’ Word
the fastest-growing competitive local exchange carrier in the world, adding 500,000 customers in 10 months, and the stock price tripled. Then we learned that 40 percent of our customers couldn’t pay their...
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Walt Disney Studios
- 26 Jan 2016
- News
The First Five Years: Jill Applebaum (MBA 2015)
rewarding. From time to time, we’ll receive unsolicited emails from customers who tell us they can’t live without our product. Those touches of positive reinforcement definitely keep us motivated and energized. It also helps that Jillian...
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- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
Amgen people is helping to cure patients and improving their quality of life." « Back Information Plus Imagination In this era of connectivity and universal access, Michael R. Bloomberg (MBA '66) has found a niche based on customization...
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- 01 Jun 2011
- News
The Best-Laid Plans
adds. “The journey itself has been very rewarding. I’ve had the opportunity to stretch myself and the organization in ways I didn’t expect.” The ability to pivot is obligatory in high-tech ventures like EyeView, winner of the 2008...
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- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
Alumni Books Perfect Is Boring: 10 Things My Crazy, Fierce Mama Taught Me about Beauty, Booty, and Being a Boss by Tyra Banks (OPM 42, 2012) and Carolyn London TarcherPerigree Tyra Banks and her mother, Carolyn, share what they’ve learned on Tyra’s View Details
- 01 Dec 2010
- News
Additional alumni books for your consideration.
company to still lose money, Byrnes explains how managers can rethink their business for maximum profit. Along the way, he punctures such harmful myths as revenues are good, costs are bad; all customers should get the same great service;...
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- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
technologies that changed how or what we see, we changed ourselves and the world around us. Visual technologies propelled the human journey from walking apes to masters of nature to self-obsessed screen junkies. Having come this far, the...
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- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
questions for leaders and potential leaders. What does it take to lead effectively now? What does leadership even mean? In Lead to Win, Carla Harris examines the journey from individual contributor to leader. She targets the essential...
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- 01 Oct 1996
- News
Leading In a New Era
have today's senior executives, trained in the days when the pyramidal organization and domestic markets held sway, made the transition to a global, technology-driven economy? For three 1971 classmates and corporate leaders, Donald J. Carty, Paul R. Charron, and George...
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Nancy O. Perry
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
antibiotic susceptibility profiles. The expertise DZD has developed along its three-year journey is already being deployed in clinical settings. “Our goal has always been to be commercially relevant, even during our R&D phase,” notes Lee....
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Susan Young
- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
Alumni Books Out of the Desert: My Journey from Nomadic Bedouin to the Heart of Global Oil by Ali Al-Naimi (AMP 82, 1979) (Penguin UK) Until May 7, 2016, Ali Al-Naimi was the Saudi oil minister (and an OPEC kingpin), a position he held...
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- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Off Your Shoes: One Man’s Journey from the Boardroom to Bali and Back by Ben Feder (MBA 1991) Radius Book Group A hard-charging CEO of a large enterprise, Feder discovers that he is losing the very things that sustained him over his years...
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- 01 Mar 2009
- News
Your Taxi Is Waiting
the different approaches to launching each business demonstrate that the entrepreneurial journey has more than one path. Herp started Linear in August 2004 with $1 million from friends and family, using much of that initial infusion as a...
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- 01 Jun 2022
- News
Empowering Entrepreneurially Minded Students
everything that the business needs, from raising financing, to customer interactions, to sales and marketing, to product development. It’s a challenge to be able to cover, as an individual and even as a small team, all those bases, and...
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Jennifer Gillespie
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are...
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