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Show Results For
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All HBS Web
(10,323)
- People (28)
- News (2,258)
- Research (5,587)
- Events (59)
- Multimedia (93)
- Faculty Publications (3,782)
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- 13 Mar 2017
- News
Hiding Products From Customers May Ultimately Boost Sales
- 15 Jun 2018
- News
How customer complaints help companies
- 01 Sep 2008
- News
Stanford Lets Students Customize
Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their...
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- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 11 Mar 2015
- News
How Self-Service Kiosks Are Changing Customer Behavior
- 28 Feb 2022
- News
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 01 Apr 2002
- News
Stocking Up Can Build Customer Value
papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a...
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- 06 Aug 2019
- News
The Magic That Makes Customer Experiences Stick
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 15 Dec 2018
- News
The math wizard who became a customer loyalty scheme guru
- 05 Jun 2019
- News
When Customers Want to See the Human Behind the Product
- 20 May 2021
- News
Inflation Rate Calculator: Customize Your Own Consumer-Price Index
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
technology-enabled heated winter boots for women, says the course helped her venture gain traction with customers at a very early stage. “The course was very tactical,” Lefkowitz explains. “My team worked on...
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- 09 May 2012
- News