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Show Results For
-
All HBS Web
(3,928)
- People (12)
- News (1,317)
- Research (1,654)
- Events (16)
- Multimedia (41)
- Faculty Publications (827)
- 30 Jan 2019
- Blog Post
The Life and Role of a CEO
opportunity for me to explore this topic. Led by Dean Nitin Nohria and Professor Kevin Sharer (former CEO at Amgen), we participated in case discussions with current and past CEOs of major public companies to uncover their day-to-day...
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- September 2019 (Revised December 2022)
- Background Note
African American Inequality in the United States
By: Janice H. Hammond, A. Kamau Massey and Mayra G. Garza
This note describes how historical and on-going policies and practices that discriminate against African Americans led to present-day inequality. Topics include slavery, segregation, Jim Crow laws, “black codes,” and policies and practices relating to criminal justice,...
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Keywords:
African Americans;
Justice;
Slavery;
Discrimination;
Race;
Equality and Inequality;
Prejudice and Bias;
Policy;
History;
United States
Hammond, Janice H., A. Kamau Massey, and Mayra G. Garza. "African American Inequality in the United States." Harvard Business School Background Note 620-046, September 2019. (Revised December 2022.)
- June 2020 (Revised October 2020)
- Case
What Went Wrong with Boeing's 737 Max?
By: William W. George and Amram Migdal
This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines...
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Keywords:
Communication;
Communication Intention and Meaning;
Communication Strategy;
Forms of Communication;
Announcements;
Decision Making;
Decision Choices and Conditions;
Judgments;
Ethics;
Moral Sensibility;
Values and Beliefs;
Globalization;
Global Strategy;
Governance;
Corporate Accountability;
Governance Controls;
Human Resources;
Resignation and Termination;
Leadership;
Leadership Style;
Management;
Business or Company Management;
Crisis Management;
Management Practices and Processes;
Management Skills;
Management Style;
Management Systems;
Risk Management;
Time Management;
Markets;
Demand and Consumers;
Digital Platforms;
Supply and Industry;
Duopoly and Oligopoly;
Industry Structures;
Operations;
Product Development;
Organizations;
Organizational Change and Adaptation;
Organizational Culture;
Outcome or Result;
Failure;
Success;
Planning;
Strategic Planning;
Problems and Challenges;
Relationships;
Business and Community Relations;
Business and Government Relations;
Business and Stakeholder Relations;
Risk and Uncertainty;
Safety;
Strategy;
Transportation;
Air Transportation;
Aerospace Industry;
Air Transportation Industry;
Africa;
Ethiopia;
Asia;
Indonesia;
North and Central America;
United States;
Seattle;
Chicago
George, William W., and Amram Migdal. "What Went Wrong with Boeing's 737 Max?" Harvard Business School Case 320-104, June 2020. (Revised October 2020.)
- November 2020 (Revised September 2021)
- Case
KhataBook
By: Jeffrey J. Bussgang, Allison H. Mnookin and James Barnett
In January 2020, India-based KhataBook, a digital ledger app for small businesses, is led by CEO Ravish Naresh, as his team faces a series of dilemmas regarding where to focus next.
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Keywords:
Monetization;
Entrepreneurship;
Ethics;
Marketing;
Measurement and Metrics;
Technology Industry;
India;
Bangalore;
Mumbai;
Southeast Asia
Bussgang, Jeffrey J., Allison H. Mnookin, and James Barnett. "KhataBook." Harvard Business School Case 821-006, November 2020. (Revised September 2021.)
- January 2014 (Revised June 2020)
- Case
The Rise and Fall of Nokia
By: Juan Alcacer, Tarun Khanna and Christine Snively
In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry in handsets and networking. By the late 2000s, however, Nokia's position as market leader in mobile devices was...
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Keywords:
Mobile Phones;
Smartphone;
Telecommunications;
Mobile and Wireless Technology;
Emerging Markets;
Technological Innovation;
Competitive Strategy;
Telecommunications Industry;
Asia
Alcacer, Juan, Tarun Khanna, and Christine Snively. "The Rise and Fall of Nokia." Harvard Business School Case 714-428, January 2014. (Revised June 2020.)
- 20 Aug 2013
- News
What went wrong at JC Penney?
- April 2013 (Revised October 2013)
- Case
Google's Project Oxygen: Do Managers Matter?
By: David A. Garvin, Alison Berkley Wagonfeld and Liz Kind
Google's Project Oxygen started with a fundamental question raised by executives in the early 2000s: do managers matter? The topic generated a multi-year research project that ultimately led to a comprehensive program, built around eight key management attributes,...
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Keywords:
Organizational Behavior;
Business Policy;
General Management;
Human Resource Management;
Management;
Leadership;
Human Resources
Garvin, David A., Alison Berkley Wagonfeld, and Liz Kind. "Google's Project Oxygen: Do Managers Matter?" Harvard Business School Case 313-110, April 2013. (Revised October 2013.)
- February 1993 (Revised May 1997)
- Supplement
India (B)
By: Richard H.K. Vietor, Waleed J. Iskandar and Max L. Weston
Outlines the changes implemented by the new government led by Prime Minister Rao.
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Vietor, Richard H.K., Waleed J. Iskandar, and Max L. Weston. "India (B)." Harvard Business School Supplement 793-113, February 1993. (Revised May 1997.)
- December 2019
- Case
The Business of Pain: Johnson & Johnson and the Promise of Opioids
By: Erik Snowberg, Trevor Fetter and Amy W. Schulman
This case is designed to provide an engrossing overview of stakeholder capitalism through a vigorous discussion of the conflicts that can arise when trying to serve multiple stakeholders.
In 2007, Johnson & Johnson’s (J&J) subsidiary Janssen has to decide whether or...
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Keywords:
Opioids;
Addiction;
Stakeholder Capitalism;
Business and Stakeholder Relations;
Product Launch;
Decision Making;
Ethics;
Social Issues;
Pharmaceutical Industry
Snowberg, Erik, Trevor Fetter, and Amy W. Schulman. "The Business of Pain: Johnson & Johnson and the Promise of Opioids." Harvard Business School Case 720-420, December 2019.
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
profitability? When several of us first began researching these relationships, findings such as these were news. Today we take them for granted. Fred Reichheld, among others, has fashioned a career as a consultant around his work on loyalty, which then View Details
Keywords:
by James Heskett
- 02 Jan 2024
- Cold Call Podcast
Should Businesses Take a Stand on Societal Issues?
Keywords:
Re: Hubert Joly
- 01 Feb 2018
- News
Black Business Leaders Series: Oprah’s Path to Authentic Leadership
- 05 Oct 2017
- Blog Post
Working as a Software Engineer in Industrial Technology
manufacturing and industrial space. A recurring theme among them was the way in which each had led their companies through massive technological changes, with everything from automation to analytics and software systems implementation....
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Keywords:
Technology
- 29 Nov 2023
- News
Israel and Gaza: How Did We Get Here? Where Are We Heading?
- October 1987 (Revised December 1992)
- Supplement
Atlas Copco (B): The Conflict Episode
Describes the sequence of events that led to a conflict with a distributor.
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Keywords:
Conflict Management
Rangan, V. Kasturi. "Atlas Copco (B): The Conflict Episode." Harvard Business School Supplement 588-020, October 1987. (Revised December 1992.)
- July 2002 (Revised January 2003)
- Case
Harrah's Entertainment, Inc: Rewarding Our People
By: Thomas J. DeLong and Vineeta Vijayaraghavan
Marilyn Winn, head of human resources at Harrah's Entertainment, must make a recommendation to the company's president and CEO about whether the existing bonus payout program is effective at motivating employees or whether it should be revised and/or replaced. A recent...
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Keywords:
Customer Satisfaction;
Economic Slowdown and Stagnation;
Compensation and Benefits;
Employees;
Human Capital;
Management Style;
Motivation and Incentives;
Alignment;
Entertainment and Recreation Industry
DeLong, Thomas J., and Vineeta Vijayaraghavan. "Harrah's Entertainment, Inc: Rewarding Our People." Harvard Business School Case 403-008, July 2002. (Revised January 2003.)
- 13 Mar 2018
- News
Manufacturing a Renaissance in the Deep South
- TeachingInterests
First Year TOM Review Session Teaching Fellow
Led weekly review sessions for first year MBAs. Focus on process fundamentals in operations
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Frances X. Frei
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in operations, strategy, and culture.... View Details