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Show Results For
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All HBS Web
(8,151)
- People (49)
- News (2,385)
- Research (3,777)
- Events (27)
- Multimedia (19)
- Faculty Publications (2,214)
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- 21 Jul 2013
- News
Smartphone Boom Ending as Price Drop Hits Apple
- 01 Feb 2002
- News
As the Future Catches You
"I would like you and me to have a conversation," HBS senior research fellow Juan Enriquez tells his readers in the prologue of his new book, As the Future Catches You: How Genomics & Other Forces Are...
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- 22 May 2024
- News
Nine Students Win Dean's Award for Service to the School and Society
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the View Details
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Susan Young
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver...
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- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
Four HBS alumni are among 59 individuals selected as Presidential Leadership Scholars (PLS) in the program’s fourth year. PLS brings a diverse group of leaders together to collaborate View Details
- 10 Aug 2023
- News
Kraft’s Foundation to Combat Antisemitism Appoints Alumna as President
The Foundation to Combat Antisemitism (FCAS) recently announced that Tara Levine (MBA 2001) will serve as its first president. Founded in 2019 by Robert Kraft (MBA 1965), chairman and CEO of the Kraft Group, FCAS addresses the rise in antisemitism in the United States...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
opportunity it presented. “We, as a college, felt like, ‘This gift has just been handed to our institution, our students, and our state, so let’s get after it.’” Since the introduction of Rhode Island...
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Jennifer Gillespie
- 01 Oct 2001
- News
Calling the Tune: Negotiation as an Improvisational Dance
"It Takes Two: Improvisations in Negotiations," Valley told alumni that successful negotiations result from a solid understanding of the individuals involved as well as of the...
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- 01 Jun 2005
- News
McCance First to Serve as Entrepreneur in Residence
chairman of the firm, shared the breadth and depth of his expertise with faculty and students as the first HBS entrepreneur in residence. The newly created posting builds on efforts to involve alumni who can bring View Details
- 22 Nov 2015
- News
Start-Up Leaders Embrace Lobbying as Part of the Job
A recent story in the New York Times that details entrepreneurs’ growing interest in shaping policy highlights the lobbying efforts of Hello Alfred, a personal butler service...
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- 07 Feb 2018
- News
Athenahealth Taps Former GE CEO Jeff Immelt as Chairman
Immelt had overseen the growth of GE Healthcare to a $20 billion business. Immelt was also recently brought in as a venture partner at New England Associates, one of the...
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- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous...
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- 23 Mar 2012
- News
How to Charge a Fee (Without Starting a Customer Rebellion)
- 21 May 2024
- News
A New Chapter
literacy rates, they are directly correlated to every other social outcome that we care about as a society: Kids will live longer, and they will take better care of themselves and better care of the...
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- 01 Aug 1998
- News
Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates
exceptional leadership and service to the HBS community. Jill S. Schaeffer and Philip L. Terry were honored for cochairing this year's fifth annual HBS Cyberposium, a student-organized high-tech and new...
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