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All HBS Web
(4,926)
- People (12)
- News (1,547)
- Research (1,818)
- Events (11)
- Multimedia (74)
- Faculty Publications (967)
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough,...
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by Martha Lagace
- 01 Dec 2010
- News
How to Survive Past Start-up
falter? What sets successful founders apart from those whose new ventures fail? Starting in 2008, I set out to interview hundreds of highly successful entrepreneurs in depth, hoping to reverse engineer what...
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- 22 Oct 2021
- Research & Ideas
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
households to their companies,” Neeley says. “The least you can do is care about how they are.” While people may have hesitated to talk about their responsibilities at home...
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by Michael Blanding
- 01 Sep 2020
- Blog Post
6 Ways to Support COVID-Weary Employees
recent research: Encourage sick employees to stay home with paid time off Gary Johns, professor of management at Concordia University: Many employees continue to go View Details
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All Industries
- 27 Jan 2010
- News
Ferran Adrià Comes to Harvard
- Web
Henry McGee: From HBO to HBS - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 18 Apr 2005
- Research & Ideas
Tips to Reinvent the Department Store
Here's a snapshot of department stores today: Regional brands have all but disappeared; larger players like Federated and May are merging their multi-brand companies, and consolidation continues. Meanwhile, all sorts of retailers from single-brand stores View Details
- Summer 2008
- Editorial
Will the Stork Return to Europe and Japan? Understanding Fertility within Developed Nations
By: James Feyrer, Bruce Sacerdote and Ariel Dora Stern
Only a few rich nations are currently at replacement levels of fertility and many are considerably below. We believe that changes in the status of women are driving fertility change. At low levels of female status, women specialize in household production and... View Details
Feyrer, James, Bruce Sacerdote, and Ariel Dora Stern. "Will the Stork Return to Europe and Japan? Understanding Fertility within Developed Nations." Journal of Economic Perspectives 22, no. 3 (Summer 2008): 3–22.
- Web
Moving to the U.S. With a Family - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 11 Sep 2018
- News
Bringing Government Up to Code
read "Go home Googlers." It was a daily reminder, she says, that something was broken. That this great technological revolution just wasn't working for everyone. Today, Ingersoll works as COO of Code for America, a San Francisco-based...
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- 01 Mar 2009
- News
A New Approach to Health-Care Reform
that is affordable and simple to use. In your book, you identify fee-for-service reimbursement as a “runaway reactor” in accelerating the rise in health-care costs. Why is this system such a problem? By some estimates, 50 percent of all...
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- 18 Apr 2024
- Lecture
Innovation Opportunities Created by COVID-19 Can Help: And How to Make Them Happen
The crush of patients created by COVID enabled the creation of sites for care outside the traditional hospital, such as retail pharmacies, ambulatory surgery centers, urgent care centers, telemedicine, and wireless sensors. Public policy mirrored these changes by...
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- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
be actually brought home to the investor." Most of our social contracts are built on the assumption that individual accountability influences human behavior. Indeed, the recent move by the SEC View Details
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 01 Dec 2022
- News
Contributing to a Better Future
should have a natural home at HBS. How is BiGS already shaping education at the School? It’s very early, but already we’re seeing some really interesting pieces of the program come together, one of which is bringing in visiting faculty....
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April White
- 28 Mar 2016
- Blog Post
Why I Chose to Pursue an MD/MBA at Harvard
Children’s Hospital Boston on two research studies. I loved the fast-paced environment of the ED and interacting with patients. Then I went to Wesleyan University and studied history, literature, and...
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Climate Change is Going to Transform Where and How We Build
As fires, floods, and droughts increasingly threaten homes, businesses, and other institutions, climate risk has become financial risk. Mortgages written on homes in exposed locations are being shed by banks and absorbed by Fannie Mae and Freddie Mac,... View Details
- November 2020 (Revised March 2023)
- Case
Zipline: The World's Largest Drone Delivery Network
By: Tarun Khanna and George Gonzalez
Zipline established the world's largest logistics network in Rwanda and Ghana by delivering medical supplies to hospitals via automated drones. The company is now looking to expand in the U.S. and partnered with Walmart to expand into home delivery. Zipline must...
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Keywords:
Drones;
Business Startups;
Expansion;
Growth and Development Strategy;
Governing Rules, Regulations, and Reforms;
Medical Devices and Supplies Industry;
United States;
Africa
Khanna, Tarun, and George Gonzalez. "Zipline: The World's Largest Drone Delivery Network." Harvard Business School Case 721-366, November 2020. (Revised March 2023.)