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Show Results For
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All HBS Web
(779)
- People (1)
- News (158)
- Research (515)
- Events (3)
- Multimedia (4)
- Faculty Publications (354)
- 05 May 2015
- First Look
First Look: May 5
merely distributed value in each era are explored. Although there is no framework yet for how leaders can create value for all stakeholders, we note that a key theme amongst the companies illustrated is that each was able to align stakeholders' interests to a degree...
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Carmen Nobel
- 31 Aug 2010
- First Look
First Look: August 31
and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer satisfaction and...
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Sean Silverthorne
- 03 Jan 2007
- First Look
First Look: January 3, 2007
around the globe. As he considers 3i's performance through the first quarter of 2006 (3i's fiscal year 2006), he must balance his satisfaction at the firm's results and progress in the recent buoyant market with the question of whether...
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Sean Silverthorne
- Web
Commencement 2018 Address | About
sense of purpose in his work and a deep appreciation for how the enterprise he was leading could create meaningful jobs for its employees and good returns for its investors, while changing the lives of its customers. Just earlier this year, my father and I had the...
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- May 25, 2016
- Comment
How Consumers and Businesses are Reshaping Public Health
By: John A. Quelch
Healthcare and education are two issues in which citizens around the world, rich and poor, are passionately interested. It has long been appreciated that the way that a society treats its youngest and oldest members says much about its moral maturity. Economic...
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Keywords:
Healthcare;
Consumer Power;
Innovation In Healthcare Delivery;
Mobile Healthcare;
Transition;
Transformation;
Trends;
Customer Satisfaction;
Customer Value and Value Chain;
Health Care and Treatment;
Information;
Collaborative Innovation and Invention;
Independent Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Management;
Marketing;
Markets;
Planning;
Problems and Challenges;
Biotechnology Industry;
Chemical Industry;
Consumer Products Industry;
Distribution Industry;
Fashion Industry;
Food and Beverage Industry;
Green Technology Industry;
Health Industry;
Insurance Industry;
Medical Devices and Supplies Industry;
Pharmaceutical Industry;
Public Administration Industry;
South America;
North and Central America;
Middle East;
Europe;
Asia
Quelch, John A. "How Consumers and Businesses are Reshaping Public Health." Harvard Business School Working Knowledge (May 25, 2016).
- Web
Podcast - Managing the Future of Work
engineering team’s velocity and quality? How do I look at my customer support organization and what customer satisfaction metrics look like? And how am I performing against my service-level agreements?” Those types of outcome...
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- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
Well-intentioned parents across the country are enabling a “me” generation of children who lack the wisdom and satisfaction of accomplishment that only struggle and adversity can bring. Watts provides practical strategies like creating...
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- 01 Dec 2001
- News
Reaching Out
satisfaction of applying their learning to a problem about which they care a great deal." Funded by the School principally through generous alumni gifts and supplementing what employer organizations can pay, fellowships enable students to...
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- 16 Mar 2010
- First Look
First Look: March 16
his team undertake a systematic analysis of the drivers of customer satisfaction and branch network profitability and, based on the results, must decide how to change TD-Canada Trust's branch compensation and performance reporting systems...
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Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Business School Case 209-052 CityCenter is a $9 billion project for MGM MIRAGE. The project's star architects have a major disagreement about a critical design issue. Bill Smith, head of the MGM MIRAGE Design Group, must resolve this issue to the View Details
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Martha Lagace
- 08 Dec 2009
- First Look
First Look: Dec. 8
themselves (Study 2) at different income levels. Data from two national surveys revealed that while laypeople's predictions were relatively accurate at higher levels of income, they greatly overestimated the impact of income on life View Details
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Martha Lagace
- Web
Podcast - Managing the Future of Work
distance between them and their organization, which then translates into a distance from their customer. And if you do a graph of what’s happening with employee engagement, map that right up against what’s happening with customer View Details
- Web
Podcast - Managing the Future of Work
with processes, maybe a promotion process as an example, where you've got to pull data from the learning systems and your performance management systems and maybe customer satisfaction systems to try to decide in a fact-based way who...
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- 17 Apr 2006
- Research & Ideas
Resisting the Seductions of Success
problems—at least, none that his very bright future couldn't take care of. But, by staying in perpetual motion, he is able to substitute a stream of successes and satisfactions for the hard work of grappling with bigger questions about...
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- 09 Jan 2020
- News
Your Whole Self
thinking about what drives my satisfaction and my own inner joy." April: There is definitely a thread of Eastern philosophy that runs through this book. What role has Eastern philosophy played in your life? Amy Jen Su: Eastern philosophy...
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- 01 Apr 1999
- News
An Eye to the East
Katahira, an economist at the University of Tokyo. Years of economic stagnation and generational shifts mean that previous assumptions are quickly becoming obsolete, Katahira noted. "Japanese consumers and the concept of consumer View Details
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Alejandro Reyes
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of providing employees and...
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Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
he began to share his insights more widely with family, friends, and students. In this groundbreaking book, Christensen puts forth a series of questions: How can I be sure that I'll find satisfaction in my career? How can I be sure that...
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Carmen Nobel
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:...
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Sean Silverthorne
- 05 Feb 2013
- First Look
First Look: Feb. 5
leadership had seen dramatic gains in productivity, quality, and worker satisfaction in manufacturing plants where it had implemented teaming, which was designed to move decision making as close to the product as possible by delegating...
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Sean Silverthorne