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All HBS Web
(124)
- News (19)
- Research (96)
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- Faculty Publications (56)
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- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
and web-enabled video chat (which help to mimic in-person communication). Global computer networking giant Cisco Systems, for example, uses its own TelePresence videoconferencing technology to simulate in-person meetings among its...
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by Carmen Nobel
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
build market position quickly in response to shortening product life cycles. As John Chambers, Cisco's president and CEO, says, "If you don't have the resources to develop a component or product within six months, you must buy what you need or miss the...
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by Joseph L. Bower
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
firm calls an industry "unprofitable" while another firm calls that market "important," asymmetries are at work. For example, in the 1990s, Cisco raced to capture more of the networking equipment market while IBM...
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- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
Cisco Systems and Dell would jump out as excellent on certain dimensions; but not so big and visible companies like Haworth Office Furniture, too, have an excellent record on some stewardship components. A channel steward need not be a...
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by Sean Silverthorne
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
organizations are taking advantage of "e-commerce," an entirely new distribution channel. EE: Can you give some examples of these cases? Nolan: We've recently put together a series of cases on Cisco Systems, Inc., perhaps the...
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by Staff
- 17 Jun 2014
- First Look
First Look: June 17
Purchase this case: http://hbr.org/product/arcos-dorados-how-to-lead-and-from-where/an/114059-PDF-ENG Harvard Business School Case 714-475 Social Strategy at Cisco Systems In April 2013, Jeanne Beliveau-Dunn, vice president and general...
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Sean Silverthorne
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
the words of my colleague Tom Eisenmann, the "get big fast" strategy by focusing on core activities while doing the rest by partnering with others, including competitors. A large, successful firm such as Cisco Systems has used...
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by James Heskett
- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
these requires a combination of diligence and tough-mindedness. A couple of years ago Cisco called a halt to all new IT efforts and spent over eighteen months and $300 million to resolve exactly these kinds of dissimilarities within the...
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by Sara Grant
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
Cisco relies on three layers of customer data to inform its efforts to improve customer satisfaction: The overall satisfaction survey that customers fill out annually; interviews with targeted customer segments, follow-on surveys, and...
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by Jean Ayers
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
Purchase this case:https://hbsp.harvard.edu/product/819024-PDF-ENG Harvard Business School Case 318-158 John Chambers, Cisco and China: Upgrading a Golden Shield This case examines the role of Cisco led by...
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Dina Gerdeman
- 04 Jun 2001
- Research & Ideas
Why dot.coms Will Rise Again
McFarlan's high-spirited session, called "Global Internet and E-Commerce Strategies in the 21st Century," stressed the creative approaches four companies—Li & Fung, Cisco Systems, Charles Schwab & Co. Inc., and Merrill...
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by Martha Lagace
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
computer programmers. “Mobile is getting a lot of attention, but we're not seeing mobile as a big employer yet.” "You might go so far as to say that four or five years ago, the beneficiaries of the Internet economy were very large companies like View Details
- 11 Mar 2001
- Research & Ideas
Evolving for Success [Part Two]
face. One of the things that impresses me about John Chambers at Cisco is that he gets up in front of groups and speaks without notes. He expects all of his executives to do that, too. Cisco is a company...
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by Staff
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
and Cisco have, in fact, established extensive information sharing capabilities with their suppliers and appear to suffer less from the bullwhip effect as a result. 55 Process Consortia Manufacturers in many industries, realizing that...
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by Andrew McAfee
- 02 Jun 2014
- Research & Ideas
Secrets to a Successful Social Media Strategy
acquisition for AmEx drops. This is, in fact, what American Express has found to be the case." Another example is Cisco Systems, which hosts online communication platforms for IT professionals whose companies use Cisco's computer...
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by Carmen Nobel
- 03 Jan 2019
- Research & Ideas
Everyone Knows Innovation is Essential to Business Success—Except Board Directors
to 10 years and what skills they needed to compete, they decided to skip a generation” in selecting a new CEO, Groysberg says. Cisco minimized the disruption by setting up a rigorous and transparent process laying out what the board...
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by Michael Blanding
- 08 Nov 2016
- First Look
November 8, 2016
Tanzania. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/217022-PDF-ENG Harvard Business School Case 417-031 CEO Succession at Cisco (A): From John Chambers to Chuck Robbins A smooth transition from former CEO John Chambers...
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Sean Silverthorne
- 20 Feb 2001
- Research & Ideas
What’s Next for Japan
Burroughs. "Now who are they? IBM is still there, but Cisco and Microsoft did not exist in the '70s. So if we just listen to the voices of the [major players], the policy implemented is out of date." Loyalty, concern for the...
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by Hilah Geer
- 29 May 2014
- Research & Ideas
Research Symposium 2014
another company for an amount of money that exceeds the fair market value. Specifically, the FASB was trying to determine whether goodwill should be amortized. To that end, FASB leaders met with leaders from several major accounting firms, as well as leaders from...
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- 05 Jan 2010
- First Look
First Look: January 5
down as MD in 2006, to develop a training program for them. This request raises the question of whether this internal training capability should become the basis of an external service offering. Purchase this case: http://cb.hbsp.harvard.edu/cb/product/409021-PDF-ENG...
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Martha Lagace