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All HBS Web
(340)
- News (78)
- Research (175)
- Events (2)
- Multimedia (2)
- Faculty Publications (101)
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- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
during a key moment) has gained traction, and we’ve all had terrible call experiences at the hands of a credit card issuer, airline, or hospital. Pitch those segments on the criticality of properly handling...
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- 24 Mar 2023
- News
Exploring Talent Markets; Aid for Turkey
the bank provided interest-free loans and postponed credit card payments. Now, ING in Turkey, with $100 million Euros donated by the ING community of banks globally, will work closely with local NGOs to...
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Margie Kelley
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
enabled everyone to say, 'Here's what we're doing to improve things.'" Rossotti dramatized the scope of the agency's IT problems by taking key congressional staffers on a bus trip-first to the virtually paperless office of a credit View Details
- 25 Aug 2022
- News
The Exchange: The Road Ahead for Crypto
From left: Scott Duke Kominers and Charles C.Y. Wang (Image by John Ritter) Cryptocurrencies have been edging their way out of the periphery for the last decade and proliferating as they go: About 18,000 digital currencies currently exist and hit a total market cap of...
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- 01 Jun 2017
- News
Six Receive 2017 HBS Alumni Achievement Award
100-square-foot space in Bexley, Ohio. It had a window that faced a cinder-block wall. I had a card table, a computer, and a phone that I brought from home.” Not me: “If you had asked early on if I considered myself an entrepreneur, I...
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- 13 Feb 2019
- News
We’re All Going to Get Hacked
It’s looking for a particular pattern, probably a credit card pattern in this case, and didn’t find it. So it keeps on, every time it finds a new pathway—it just goes down it and marches down to the next...
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- 01 Dec 1999
- News
A Class Act
and planned to get her money's worth." Keep those cards and letters coming! February 1, 1928 Theodore Sander, Jr., has resigned his position with Goldman, Sachs & Company and has been appointed assistant sales manager of the Royal Baking...
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Nancy O. Perry
- 01 Jun 2011
- News
Alumni Books
credit cards to the cost of a cheeseburger. Net Profit: How to Succeed in Digital Business by David Soskin (MBA ’79) (Wiley) Soskin, the former CEO of Cheapflights Media and current chairman of...
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- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
technology and customer relations, are models you'd like to emulate. Technology and customer relations are keys toward helping taxpayers have confidence in us and the way we do business. So we are looking at the private sector, particularly at companies such as View Details
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Garry Emmons
- 08 Sep 2016
- News
How We Make It Work
example, learn how to make incredible black truffle lobster and asparagus risotto instead of whipping out a credit card at some nice restaurant. Play sports you’re terrible at (that she loves). Pretend you...
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- 01 Feb 2000
- News
Financial Services 24/7
Wingspanbank has joined with Lycos Inc. and Juno Online Services in an effort to attract more clients, and it is banking on retaining customers by offering benefits such as discounts when using a Wingspanbank credit View Details
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Susan Young
- 19 Mar 2015
- News
Walter Salmon Remembered
grocers, drug stores, and discount stores like Costco. Peter asked me (a banker) what I thought of supermarkets accepting credit cards for groceries. I said that the grocery margins (~1%) wouldn’t support...
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- 01 Dec 1998
- News
Managing the Business of Life
card company that was licensed to use Disney images, and for the next three years she stayed put in Paris. With the help of a nanny, Dodi says she balanced work and family quite well, settling into the French rhythm of long midday breaks...
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