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- All HBS Web (387)
- Faculty Publications (38)
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- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
facing new challenges posed by the rise of what John referred to as the “tribal spectrum” and the polarization that accompanies it. Perhaps the most significant question raised by respondents was that of balance. To what extent should a...
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- 2013
- Dissertation
Designing Freemium: A Model of Consumer Usage, Upgrade, and Referral Dynamics
By: Clarence Lee, Vineet Kumar and Sunil Gupta
Abstract. Over the past decade "freemium" (free + premium) has become the dominant business model among internet start-ups for its ability to acquire and monetize a large install-base with limited marketing resources. Freemium is a hybrid strategy where a firm offers...
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- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
School of Business to lay out best practices as well as challenges. They also highlight three domains already using probability forecasts successfully: meteorology, economics, and political science. Probability forecasting differs from simple View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
percentage points higher in patient satisfaction surveys than specialists with whom the primary care doctor didn’t train, finds new research published in JAMA Internal Medicine. PCPs and specialists who spent their early years together...
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- 23 Sep 2014
- First Look
First Look: September 23
that pursue a social mission through the use of market mechanisms. These hybrid organizations, often referred to as social enterprises, combine aspects of both charity and business at their core. In this paper we distinguish between two...
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Sean Silverthorne
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
all organizations in all cultures, in times of success as opposed to decline, when talking about the past as opposed to the future, or in dealing with employees of all generations. As many respondents to this month's column pointed out,...
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by Jim Heskett
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
managers. This underscores a point discussed in chapter 10: the importance of links between sales and HR. Sales managers know (or should know) the key sales tasks. But HR managers typically know a lot more about the tools, techniques, and...
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by Carmen Nobel
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
luxury of long breaks between jobs or extended periods of time to think about their transition before they step into the next thing. Additionally, as Bridges points out, we often don’t see when we are in a neutral zone, that time when we...
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by Julia Austin
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
arbitrariness of the set. Drawing on Gestalt psychology, we develop a conceptual account that predicts what will—and will not—act as a pseudo-set and defines the psychological process through which these pseudo-sets affect behavior, concluding that over and above...
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Carmen Nobel
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
robustness by consistently incorporating technological innovations and by providing a reliable point of reference that helps participants respond to new and uncertain conditions. And they can encourage...
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by Marco Iansiti & Roy Levien
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
Johnston: Your research refers to the PC in the 80's and the Internet in the 90's as triggers of explosive growth for the IT consulting industry. Have you identified a third trigger for this decade? Nolan and Bennigson: The trigger in...
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- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
means to be politically correct. They used the responses to help create the definition employed in their research: “using language (or behavior) to seem sensitive to others’ feelings, especially those others who seem socially disadvantaged.” “‘Correctness’ doesn’t...
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by Kristen Senz
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
counterpart views your initial demands as serious and reasonable. Accordingly, spend time legitimating your original offer and then use it as a reference point when labeling your concession. The...
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by Deepak Malhotra
- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
places to work. -- They become well known among prospective employees. -- The level of ownership—referral rates and ideas for improving the business of existing employees—is often high. -- The screening process is simplified, because employees tend to View Details
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
passed white rates in mid-1942. It stayed that way until the US ended voluntary enlistment, the authors write. "Our point is not that African Americans did not participate. In fact, they did volunteer—and did so at high rates." A large...
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by Rachel Layne
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
moves forward and the relationship builds. Express the hope that when a mistake or misunderstanding occurs, as some inevitably will, both sides will see it as a natural part of the learning process and redouble efforts to reach an understanding of the other's View Details
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by Deepak Malhotra
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
also add to the bottom line? A: I've alluded to some of the ways positive values can add to the bottom line. And research points to others that I discuss in the book—better access to talent, enhanced employee commitment, better...
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by Carla Tishler
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
use of power is the objective, they ask, why is it that the wrong people often possess power? They point to several reasons. Power-seekers self-select. They appear to want the job more. They also impress us—“many of us are disposed to...
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by James Heskett
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
Criticism, and The Age of Parody. "We tried to extrapolate bigger themes that would be helpful to brand managers as they looked at this new culture," Avery says. The Age of the Social Collective refers to the way that social...
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- 06 Oct 2003
- Research & Ideas
The Problem with Hedge Funds
fund managers will know exactly what caused an investment to be a success or a failure. From the point of view of most investors, including the banks that claim expertise when they intermediate investors' money, invested funds go into a...
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by D. Quinn Mills