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All HBS Web
(2,157)
- People (22)
- News (543)
- Research (848)
- Events (22)
- Multimedia (17)
- Faculty Publications (400)
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- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
when several other similar services with big name sponsors such as Google have failed to gain much traction? Apple has a chicken-and-egg game to solve. Consumers won't use the service unless it's in use at a compelling number of stores. But merchants won't install the...
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- 14 Oct 2014
- First Look
First Look: October 14
disconnect between strategic goals and field implementation in sales. This article focuses on four areas where companies can improve links between strategy and sales. The article also outlines how selling activities materially affect core...
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Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
http://ssrn.com/abstract=2332106 It's Not the Size of the Gift; It's How You Present It: New Evidence on Gift Exchange from a Field Experiment By: Gilchrist, Duncan, Michael Luca, and Deepak Malhotra...
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Sean Silverthorne
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
would call near the frontier of human experience. Ordinarily I'd say near the frontier of business experience, but creative collaboration is very much relevant to business and the field of innovation." Austin is writing a book—the...
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- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered...
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Sean Silverthorne
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
targeted advertising for the same reason: they didn't want anyone tracking their behavior. On the other hand, millions of people routinely share the most intimate details of their lives via various social media sites. With a series of View Details
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by Carmen Nobel
- 19 Apr 2016
- First Look
April 19, 2016
a friend likes a brand, in the offline sense. Taken together, five experiments and two meta-analyses (N > 14,000) suggest that turning “liking” into improved brand attitudes and increased purchasing by either consumers or their friends...
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Sean Silverthorne
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
prior experience with case-method teaching. As we engage in the task of supporting their development in the classroom, there is no doubt in my mind that the work Chris did is still vital and will be for many years to come." Early...
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- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a View Details
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Re: Multiple Faculty
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
You have the moving parts of human beings delivering services interacting with human beings as customers. Culture is the guiding force; it's the difference between the positive experience you have when you interact with someone at...
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- 03 Aug 2010
- First Look
First Look: August 3
new organizations? We describe the kinds of answers that an institutional perspective provides to these questions; illustrate some of our arguments by drawing on a recent field of entrepreneurial endeavor; hedge funds; and discuss the...
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Martha Lagace
- 23 Mar 2010
- First Look
First Look: March 23
Publication: Management Science (forthcoming) Abstract We examine whether the likelihood of entrepreneurial activity is related to the prior career experiences of an individual's co-workers, using a unique matched employer-employee panel...
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Martha Lagace
- 05 Apr 2016
- First Look
April 5, 2016
“lean-in." We use a laboratory experiment to examine the effect of leaning-in. Despite men and women achieving similar and positive returns when they are forced to negotiate, we find that women avoid negotiations more often than men....
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Sean Silverthlorne
- 02 Apr 2013
- First Look
First Look: April 2
Publications 2006 Nature Reviews Beyond Magic Bullets: True Innovation in Health Care By: Narayan, Vaibhav A., Marco Mohwinckel, Gary Pisano, Michael Yang, and Husseini Manji Abstract—The molecular medicine revolution-based on advances in View Details
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Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Harvard Business School Case 118-014 Predicting Purchasing Behavior at PriceMart This case was written for the EC course “Managing with Data Science.” The course provides MBA students with no programming experience an introduction to the...
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Carmen Nobel
- 16 Aug 2010
- Lessons from the Classroom
HBS Introduces Marketing Analysis Tools for Managers
Steenburgh of HBS and Jill Avery (HBS DBA'07) of Simmons School of Management. We asked Steenburgh to explain how practitioners can use the toolkits in their businesses. Sarah Jane Gilbert: Can you describe the marketing analysis toolkits? What led you to develop the...
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by Sarah Jane Gilbert
- 08 Feb 2011
- First Look
First Look: Feb. 8
events—and what procedures and practices will aid in their ability to do so? Obviously, extreme events—events that are in scope or scale or type beyond the range of our ordinary experience and expectations—by definition will occur only...
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Sean Silverthorne
- 12 May 2009
- First Look
First Look: May 12, 2009
world of advertising by transforming the way Americans watched television. BCM had developed a technology to make television "clickable," enabling viewers to interact with the content on their television screens. By April 2009, BCM had conducted consumer...
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Martha Lagace
- 30 Jul 2013
- First Look
First Look: July 30
for the introduction of health products in developing countries where consumers may be uncertain about product quality, and price subsidies are common policy instruments. Through a field experiment selling...
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Anna Secino
- 05 Feb 2008
- First Look
First Look: February 5, 2008
judge the long-term rather than short-term regrets of others, anticipate their own regret at the distant rather than near future, and reflect on their regret regarding an actual past decision that they made in the distant rather than recent past. The paper concludes...
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Martha Lagace