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Show Results For
-
All HBS Web
(5,089)
- People (28)
- News (1,575)
- Research (2,120)
- Events (5)
- Multimedia (29)
- Faculty Publications (1,368)
- March 2024
- Case
Madrigal: Conducting a Customer-Base Audit
By: Eva Ascarza, Bruce Hardie, Michael Ross and Peter S. Fader
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an...
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Keywords:
Customer Relationship Management;
Analytics and Data Science;
Growth and Development Strategy;
Customer Value and Value Chain;
Retail Industry;
United States
Ascarza, Eva, Bruce Hardie, Michael Ross, and Peter S. Fader. "Madrigal: Conducting a Customer-Base Audit." Harvard Business School Case 524-046, March 2024.
- October 1998 (Revised December 2001)
- Case
Procter & Gamble: Always Russia
P&G has rapidly gained market leadership in Russia with the Always feminine protection brand. The distinctive emerging market strategies employed by P&G are discussed. In planning further market development, the management team faces three decisions: 1) whether to...
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Arnold, David J. "Procter & Gamble: Always Russia." Harvard Business School Case 599-050, October 1998. (Revised December 2001.)
- March 2024
- Supplement
Madrigal: Conducting a Customer-Base Audit
By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an...
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William A. Sahlman
William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.
Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details
Keywords:
airline;
beverage;
biotechnology;
broadcasting;
clothing;
communications;
computer;
consumer products;
e-commerce industry;
education industry;
electronics;
energy;
entertainment;
fiber optics;
financial services;
food processing;
furniture;
grocery;
health care;
high technology;
hotels & motels;
information;
information technology industry;
internet;
investment banking industry;
management consulting;
manufacturing;
marketing industry;
medical supplies;
motorcycles;
nonprofit industry;
pharmaceuticals;
professional services;
publishing industry;
real estate;
recreation;
restaurant;
retailing;
semiconductor;
service industry;
soft drink;
software;
telecommunications;
toy;
transportation;
travel;
venture capital industry;
video games
- 11 Feb 2021
- Blog Post
2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)
admissions process? While in undergraduate, I was hungry to learn more about leadership and having a positive impact on communities through business leadership. Outside of the classroom, I was very involved with entrepreneurship and small...
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Lakshmi Ramarajan
Professor Ramarajan is the Anna Spangler Nelson and Thomas C. Nelson Associate Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and consequences of identities in... View Details
Keywords:
nonprofit industry
- February 2010
- Case
Corporate Strategy at Berkshire Partners
By: Julie M. Wulf and Scott Waggoner
The managing directors of Berkshire Partners, a mid-sized private equity firm, address strategic and organizational challenges in response to turbulent market conditions, rapid firm growth, and the transition of leadership from its founding partners to the next...
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Keywords:
Private Equity;
Management Teams;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Competitive Advantage;
Corporate Strategy;
Financial Services Industry;
Boston
Wulf, Julie M., and Scott Waggoner. "Corporate Strategy at Berkshire Partners." Harvard Business School Case 710-414, February 2010.
- 20 Apr 2012
- Working Paper Summaries
Why Every Company Needs a CSR Strategy and How to Build It
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
expressed as shareholder value. Its focus is on formal structure and systems. It is driven from the top with extensive help from consultants and financial incentives. Change is planned and programmatic. Theory O has as its purpose the View Details
Keywords:
by Michael Beer & Nitin Nohria
- November 2009 (Revised December 2009)
- Case
DaChan Food (Asia) in China
By: Ray A. Goldberg and David Lane
DaChan Food in China is providing leadership in the quality, health, and environmental needs of the Chinese consumer as poultry consumption increases there. Continuing to provide that leadership as global and national competition increase becomes more and more...
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- April 2021 (Revised June 2021)
- Case
IBM: Design Thinking
By: Srikant M. Datar, Amram Migdal and Paul Hamilton
This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every product team alongside technical engineers and developers and product managers. IBM’s design transformation is told...
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Keywords:
Business Ventures;
Business Divisions;
Business Units;
Business Organization;
Change;
Change Management;
Transformation;
Competency and Skills;
Talent and Talent Management;
Design;
Human Resources;
Recruitment;
Selection and Staffing;
Innovation and Invention;
Collaborative Innovation and Invention;
Innovation and Management;
Innovation Strategy;
Jobs and Positions;
Job Design and Levels;
Leading Change;
Management;
Business or Company Management;
Goals and Objectives;
Management Practices and Processes;
Operations;
Product;
Product Design;
Product Development;
Organizations;
Business Processes;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Strategy;
Adaptation;
Adoption;
Technological Innovation;
Information Infrastructure;
Information Technology;
Technology Industry;
Information Technology Industry;
United States
Datar, Srikant M., Amram Migdal, and Paul Hamilton. "IBM: Design Thinking." Harvard Business School Case 121-007, April 2021. (Revised June 2021.)
- 24 Nov 2008
- Research & Ideas
Harvard Business School Discusses Future of the MBA
Acknowledging that HBS can do more in the areas of globalization, experiential learning, and leadership development isn't an admission of doing little or nothing. Far from it. Professor Krishna Palepu,...
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- 05 Oct 2016
- Blog Post
The Women’s College Cohort at Peek Weekend
element of an MBA. While I knew that I might face graduate school in a few years, I was happy to take a break from professional development to focus on finishing out my time at Smith. So, when the posting for Harvard Business School’s...
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- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
"reserve requirement" to back up supply commitments. Enron had a major advantage over competitors as a middleman between producers and consumers because it operated one of the nation's largest natural gas pipeline networks. These innovations enabled Enron to...
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- April 2009 (Revised August 2010)
- Case
Buro Happold
By: Robert G. Eccles and Kerry Herman
Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each...
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Keywords:
Training;
Entrepreneurship;
Leadership Development;
Growth and Development Strategy;
Management Skills;
Organizational Culture;
Programs
Eccles, Robert G., and Kerry Herman. "Buro Happold." Harvard Business School Case 409-021, April 2009. (Revised August 2010.)
- November 2022 (Revised January 2023)
- Case
Hugging Face: Serving AI on a Platform
By: Shane Greenstein, Daniel Yue, Kerry Herman and Sarah Gulick
It is fall 2022, and open-source AI model company Hugging Face is considering its three areas of priorities: platform development, supporting the open-source community, and pursuing cutting-edge scientific research. As it expands services for enterprise clients, which...
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Keywords:
Community;
Open-source;
AI and Machine Learning;
Product Development;
Networks;
Service Delivery;
Research;
Governance;
Business and Stakeholder Relations;
Information Industry;
Technology Industry;
United States
Greenstein, Shane, Daniel Yue, Kerry Herman, and Sarah Gulick. "Hugging Face: Serving AI on a Platform." Harvard Business School Case 623-026, November 2022. (Revised January 2023.)
- July 2007 (Revised September 2009)
- Case
CEMEX (A): Building the Global Framework (1985-2004)
By: Rosabeth M. Kanter, Pamela Yatsko and Ryan Raffaelli
CEMEX grew through acquisitions from a Latin American to a global company under the leadership of a CEO who believed in the importance of a "one enterprise" culture and benchmarking against world standards. As the CEO ponders an acquisition that would double the...
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Keywords:
Mergers and Acquisitions;
Competency and Skills;
Globalized Firms and Management;
Growth and Development Strategy;
Organizational Change and Adaptation;
Integration;
Latin America
Kanter, Rosabeth M., Pamela Yatsko, and Ryan Raffaelli. "CEMEX (A): Building the Global Framework (1985-2004)." Harvard Business School Case 308-022, July 2007. (Revised September 2009.)
- 07 Nov 2023
- Blog Post
Get to Know the HBS Armed Forces Alumni Association
development and job search process of members, and raise awareness and support for the military among the members of the Harvard University community. The AFAA welcomes service members and veterans from all branches and nations. What does...
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- March 2011
- Article
The New Path to the C-Suite
By: Boris Groysberg, L. Kevin Kelly and Bryan MacDonald
Job requirements at the top of corporations have changed. Companies have come to expect much more from their C-level executives, who need new and different skills to deal with today's business realities. Exactly what abilities do firms want in their leaders—now and in...
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Groysberg, Boris, L. Kevin Kelly, and Bryan MacDonald. "The New Path to the C-Suite." Harvard Business Review 89, no. 3 (March 2011).
- 15 Oct 2013
- News