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- All HBS Web (269)
- Faculty Publications (51)
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
end-to-end customer experiences in an unforgiving dynamic economy. As one executive put it, in a hyperconnected world, competitors can "pop up from anywhere and everywhere." With rising expectations of View Details
- Web
Entrepreneurship Course Online | HBS Online
Involuntary ShowHide Details Concepts The POCD Framework The Journey of Rent the Runway Post-Launch Considerations Dynamic Fit Management Featured Exercises Evaluating POCD elements and fit Designing and learning from tests Anticipating...
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- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
leaders trying to recalibrate: 1. Be a catalyst, not a planner In the digital era, companies face a more dynamic competitive environment: key competitors are no longer the usual suspects, and customer and stakeholder expectations continue...
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- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- 01 Dec 2023
- News
Thinking Ahead
As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We...
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- 30 Jun 2022
- HBS Case
Peloton Changed the Exercise Game. Can the Company Push Through the Pain?
Baker Foundation Professor, examines what business leaders can learn from Peloton’s journey in his case study, Peloton Interactive, Inc.: Creating the Immersive Connected-Fitness Category. The main takeaway: The company could have avoided...
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- Web
Faculty & Research - Global
results for its clients. Early in 2024, its founders had to decide how to scale their business. They had three options: they could focus on business-to-business sales for individual clients, which posed the specific challenge of growing while working with large View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
of origin or communicate virtually with other customers who share aspects of their DNA. “Genealogy is a technology business now,” observes Lorrie Norrington (MBA 1989), a board member at Ancestry.com. “The records go so far, but how do we...
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- 10 Dec 2007
- HBS Case
One Laptop per Child
Drop it on the ground. Sprinkle water on its surface. Let it sit in the sun and expose it to swarms of dust—the XO laptop is designed to handle most any abuse from a child. But the journey of the XO laptop from concept to the educational...
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- 05 Oct 2023
- News
On the Move: Massimo (Max) Magni (MBA 2003)
Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital officer. In this role, Magni will take charge of Macy’s digital...
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Retail Trade
- Web
Mid-US - Global
2003) Managed Risk While Making an Impact On the Deep Purpose podcast with Professor Ranjay Gulati, Susan Tynan (MBA 2003) reflects on the hard work and hard decisions of her entrepreneurial journey. Great business leaders are problem solvers. That’s what sparked Tynan...
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- 31 Aug 2020
- Blog Post
Five Important Steps before Taking the Entrepreneurial Leap
finance. Hilary is focused on ensuring the customer experience is executed flawlessly – from first click to product delivery. Our entrepreneurial journey in some ways can be mapped back to one of the first...
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- Web
2023 Reunion Presentations - Alumni
Info Happiness levels are plummeting in the United States. People disagree about why this slump is happening – technology, polarized culture, the economy, politics, etc. – but we all know it’s happening. Journeying toward greater...
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- 01 Jun 2023
- News
Buy Big, Sell Small
ApnaKlub—which leases warehouse space and trucks—sources the requested products from brand-name manufacturers and distributes them to the wholesalers, who deliver within a reliable time frame. “We leverage technology to bring our View Details
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
an Impact Great business leaders are problem solvers. That’s what sparked Susan Tynan to found Framebridge, a custom framing company. When Tynan couldn’t find a reasonably priced place to frame her beloved posters, she launched a...
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by Danielle Kost
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve...
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- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
chain to reflect its commitment to meeting climate goals. They are well positioned to use their significant customer relationships to engage people in the sustainability conversation. As such an iconic part of many people’s childhood–our...
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- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
course neither of you have visited or playing a video game together can test how you collaborate or handle competition. You might also consider working on a start-up related project together to see how that feels, such as co-creating a pitch deck or conducting View Details
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by Julia Austin
- Web
Frequently Asked Questions | HBS Online
multinational corporations to small businesses, and universities across the globe. Can courses be customized or modified? HBS Online does not offer any customizations or modifications to our course content....
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- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
sense of rigor in the classroom have returned to what they were before the pandemic, adding that the School is also supporting students’ educational journeys at HBS in new ways. Kierstead discussed the naming of Rupal Gadhia (MBA 2004) as...
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