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All HBS Web
(113)
- People (1)
- News (26)
- Research (60)
- Events (2)
- Multimedia (4)
- Faculty Publications (12)
- 13 Nov 2012
- First Look
First Look: November 13
http://www.people.hbs.edu/mnorton/gray ward norton.pdf What Makes Analysts Say 'Buy'? Authors:Boris Groysberg, Paul M. Healy, Nitin Nohria, and George Serafeim Publication:Harvard Business Review 90, no. 11 (November 2012) Abstract An...
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Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and...
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Martha Lagace
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who...
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- 16 Jan 2018
- News
Celebrating the Impact of Nonprofits
ceremony, held at the Oriental Hotel in Lagos on December 9. Nwogugu is the executive director of Junior Achievement Nigeria, a nonprofit economic education organization that prepares young people for a successful future. She brought JA...
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Margie Kelley
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
every class since the first graduation in 1975 gathered with their families at Orlando's Dolphin Hotel in late October to observe the program's milestone with the first-ever OPM All-Class Reunion. OPM graduates from 17 countries attended...
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- 22 Mar 2011
- First Look
First Look: March 22
listings for 455,000 hotels, 92,000 attractions, and 564,000 restaurants in over 71,000 destinations worldwide. It had over 40 million reviews from 35 million unique monthly visitors who were contributing 21 new View Details
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Sean Silverthorne
- 12 Oct 2006
- First Look
First Look: October 12, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407006 Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel Harvard Business School Case 106-029 The MGM Grand View Details
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Sean Silverthorne
- 01 Jun 2020
- News
Homeschooled
can get back to the level of preparedness they need to be at. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return...
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- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
the heterogeneous payment requirements across the multiple payers and health plans contracting with the academic health center. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54127 March–April 2018 Harvard Business View Details
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Sean Silverthorne
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
impact. Professor Linda Hill, Wallace Brett Donham Professor of Business Administration and faculty chair of the HBS Leadership Initiative: As part of a January 2008 Harvard Business Review article titled Where Will We Find Tomorrow's...
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- 25 Jan 2011
- First Look
First Look: Jan. 25
Publisher's Link: http://www.springer.com/medicine/nephrology/book/978-1-4419-1689-1 How to Do Well and Do Good Author:Rosabeth M. Kanter Publication:MIT Sloan Management Review 51, no. 2 (September 2010) An abstract is not available at...
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Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
Publications August 2013 Harvard Business Review Press Collective Genius: The Art and Practice of Leading Innovation By: Hill, Linda A., Greg Brandeau, Emily Truelove, and Kent Lineback Abstract—Why can some organizations innovate time...
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Sean Silverthorne
- 10 Nov 2015
- First Look
November 10, 2015
share prices prior to turnover are not. A corollary is that a firm with poor stock market performance cannot, or will not, raise new capital unless the current CEO is replaced. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=50062 November 2015 Harvard...
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Sean Silverthorne
- 02 Sep 2018
- News
Havana Rising
When hotel manager Alessandro Benedetti worked for Kempinski chain locations in Spain and Switzerland, morning meetings were a time to go over the numbers and discuss strategy for the days ahead. But ever since Benedetti moved to Havana...
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Dan Morrell; photographed by Eve North
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Hotels: Brand Differentiation through Customer Relationship Management Harvard Business School Case 809-029 This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has...
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Sean Silverthorne
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
In a recent Harvard Business Review article, professor Robert Simons wrote about how organizations can design jobs for maximum performance. In this excerpt, Simons discusses what he terms the four basic "spans" of a job—control,...
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by Robert Simons
- 11 Apr 2018
- Research & Ideas
Sexual Harassment: What Employers Should Do Now
should ever walk into an office and have the door closed or feel she has to show up alone to a hotel room?” Companies should also provide employees with extensive training about what constitutes sexual harassment—and they need to go...
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by Dina Gerdeman
- 26 Jan 2016
- First Look
January 26, 2016
incremental change, while also seizing new markets where flexibility, autonomy, and experimentation rule the day. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=50401 forthcoming European Economic Review Taxation,...
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Sean Silverthorne
- 23 Dec 2008
- First Look
First Look: December 23, 2008
reviews research findings on the leadership challenges of diversity, including the social psychology of similarity and difference, the value of multiple perspectives to problem-solving, the relationship between diversity and firm...
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Martha Lagace
- 01 Sep 2017
- News
City of Dreams
hotels and apartment buildings split the city’s skyline. “You will see visible, visible change,” he says. “Fifteen years from now, this is where you take that one shot of Colombo.” As a teenager growing up in Kandy, Sri Lanka’s...
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