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- Faculty Publications (103)
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,...
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Keywords:
Transformation;
Interpersonal Communication;
Customer Satisfaction;
Employee Relationship Management;
Management Teams;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Structure;
Performance Improvement;
Telecommunications Industry;
New England
Beer, Michael, and Anita Arun. "Comcast New England: A Journey of Organizational Transformation." Harvard Business School Case 908-405, January 2008. (Revised May 2008.)
- September 2007 (Revised December 2008)
- Case
Michael Fernandes at Nicholas Piramal
By: Michel Anteby and Nitin Nohria
Michael Fernandes, the Director of Custom Manufacturing Operations at the pharmaceutical company Nicholas Piramal India Limited (NPIL), schedules a meeting with three of his reports, whose interpersonal conflicts with one another are causing his business development...
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Keywords:
Interpersonal Communication;
Management Skills;
Groups and Teams;
Conflict Management;
Cooperation;
Pharmaceutical Industry;
India;
United Kingdom;
Canada
Anteby, Michel, and Nitin Nohria. "Michael Fernandes at Nicholas Piramal." Harvard Business School Case 408-001, September 2007. (Revised December 2008.)
- 2007
- Working Paper
Interpersonal Authority in a Theory of the Firm
This paper develops a theory of the firm in which a firm's centralized asset ownership and low-powered incentives give a manager 'interpersonal authority' over employees (in a world with differing priors). The paper derives such interpersonal authority as...
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Keywords:
Governance Controls;
Employee Relationship Management;
Managerial Roles;
Motivation and Incentives;
Boundaries;
Theory
Van den Steen, Eric J. "Interpersonal Authority in a Theory of the Firm." Sloan School of Management Working Paper, No. 4667-07, July 2007. (Available at SSRN.)
- September 2006
- Supplement
Brainard, Bennis & Farrell (B)
By: Joseph L. Bower
Brainard, Bennis and Farrel is a short case designed to explore the challenge of establishing appropriate compensation from a general management/CEO perspective. Brainard (B) is a one-page handout that is designed to show how an already difficult problem is made more...
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Keywords:
Interpersonal Communication;
Compensation and Benefits;
Executive Compensation;
Relationships;
Strategy
Bower, Joseph L. "Brainard, Bennis & Farrell (B)." Harvard Business School Supplement 307-053, September 2006.
- July 2005 (Revised August 2008)
- Background Note
Attorney-Client Privilege
By: Lynn S. Paine and Christopher Bruner
Provides a brief summary of the requirements of the attorney-client privilege--an important mechanism for protecting client confidences under U.S. law. Discusses the application of the privilege in a corporate context.
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Keywords:
Business Ventures;
Interpersonal Communication;
Crime and Corruption;
Law;
Attorney and Client Relationships
Paine, Lynn S., and Christopher Bruner. "Attorney-Client Privilege." Harvard Business School Background Note 306-013, July 2005. (Revised August 2008.)
- 2005
- Article
Group Learning: A Multi-Level Model Integrating Interpersonal Congruence, Transactive Memory and Feedback Processes
By: Manuel London, Jeffrey T. Polzer and Heather Omoregie
London, Manuel, Jeffrey T. Polzer, and Heather Omoregie. "Group Learning: A Multi-Level Model Integrating Interpersonal Congruence, Transactive Memory and Feedback Processes." Human Resource Development Review 4, no. 2 (2005): 114–136.
- October 2003
- Case
Henry Tam and the MGI Team
By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up...
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Keywords:
Interpersonal Communication;
Business Plan;
Groups and Teams;
Decision Making;
Jobs and Positions;
Leadership Style;
Human Resources;
Management Teams;
Conflict and Resolution;
Diversity
Polzer, Jeffrey T., Ingrid Vargas, and Hillary Anger Elfenbein. "Henry Tam and the MGI Team." Harvard Business School Case 404-068, October 2003.
- February 2003
- Background Note
Leading Teams
This note which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams...
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Keywords:
Communication;
Decision Making;
Leadership;
Managerial Roles;
Performance Effectiveness;
Groups and Teams
Polzer, Jeffrey T. "Leading Teams." Harvard Business School Background Note 403-094, February 2003.
- February 2003
- Background Note
Identity Issues in Teams
By: Jeffrey T. Polzer and Hillary Anger Elfenbein
This note explains how identity dynamics underlie many of the observable interpersonal problems that team members encounter, ranging from lack of participation and low involvement to misunderstandings and dysfunctional emotional conflict. It provides a framework for...
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Keywords:
Framework;
Managerial Roles;
Outcome or Result;
Performance Effectiveness;
Groups and Teams;
Conflict and Resolution;
Emotions;
Identity
Polzer, Jeffrey T., and Hillary Anger Elfenbein. "Identity Issues in Teams." Harvard Business School Background Note 403-095, February 2003.
- July 2002 (Revised November 2002)
- Case
Crucial Conversations
By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to.
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Keywords:
Interpersonal Communication;
Investment Banking;
Executive Compensation;
Employee Relationship Management;
Rank and Position;
Banking Industry
DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)
- June 2002
- Article
Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups
By: J. Polzer, L. P. Milton and W. B. Swann Jr.
Polzer, J., L. P. Milton, and W. B. Swann Jr. "Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups." Administrative Science Quarterly 47, no. 2 (June 2002): 296–324. (Winner of Academy of Management. Outstanding Publication in Organizational Behavior Award presented by Academy of Management.)
- January 2002 (Revised June 2003)
- Case
Abelli and Saviotti at Banca Commerciale Italiana (A)
By: Tiziana E. Casciaro, Kathleen L. McGinn and Massimiliano Belingheri
In 1999, a powerful struggle amidst complex corporate and interpersonal networks led to the failed merger between Banca Commerciale Italiana and Unicredito Italiano--two of Italy's largest banking groups. This case analyzes the actions of Abelli and Saviotti, co-CEOs...
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Keywords:
Mergers and Acquisitions;
Networks;
Banks and Banking;
Business Strategy;
Power and Influence;
Crisis Management;
Government and Politics;
International Finance;
Failure;
Banking Industry;
Italy
Casciaro, Tiziana E., Kathleen L. McGinn, and Massimiliano Belingheri. "Abelli and Saviotti at Banca Commerciale Italiana (A)." Harvard Business School Case 402-043, January 2002. (Revised June 2003.)
- 2000
- Chapter
Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery
By: Amy C. Edmondson, Richard Bohmer and Gary Pisano
Keywords:
Groups and Teams;
Health Care and Treatment;
Practice;
Competency and Skills;
Training;
Health Industry
Edmondson, Amy C., Richard Bohmer, and Gary Pisano. "Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery." In Research on Managing Groups and Teams: Technology. Vol. 3, edited by B. Mannix, M. Neale, and T. Grifith, 29–51. Stamford: JAI Press, 2000.
- December 2000 (Revised May 2002)
- Case
Reverend Jeffrey Brown: Cops, Kids and Ministers
By: Kathleen L. McGinn and Alexis Lefort
Introduces Reverend Jeffrey Brown, one of the cofounders of the Ten Point Coalition in Boston, Mass. The Ten Point Coalition, a group of ministers that worked to change the dynamics between the Boston Police Department and the kids on the street, was instrumental in...
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Keywords:
Change;
Civil Society or Community;
Alliances;
Interpersonal Communication;
Power and Influence;
Law Enforcement;
City;
Boston
McGinn, Kathleen L., and Alexis Lefort. "Reverend Jeffrey Brown: Cops, Kids and Ministers." Harvard Business School Case 801-284, December 2000. (Revised May 2002.)
- December 1999
- Article
Changes in the Work Environment for Creativity during Downsizing
By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but...
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Keywords:
Organizational Culture;
Situation or Environment;
Creativity;
Resignation and Termination;
Employees;
Business or Company Management;
Motivation and Incentives;
Management Practices and Processes;
Crisis Management;
Groups and Teams;
Communication;
Announcements;
Interpersonal Communication
Amabile, T. M., and Regina Conti. "Changes in the Work Environment for Creativity during Downsizing." Academy of Management Journal 42, no. 6 (December 1999): 630–640.
- August 1999
- Case
Leaving
By: David A. Thomas
A company supervisor listens to an employee, an African American woman, announce she is leaving the company and tries to understand the situation.
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Keywords:
Resignation and Termination;
Retention;
Race;
Behavior;
Diversity;
Interpersonal Communication;
Labor and Management Relations
Thomas, David A. "Leaving." Harvard Business School Case 400-033, August 1999.
- July 1995
- Exercise
Workshop on Understanding and Communicating About Our Group Identities and Our Differences
By: Mary C. Gentile and James I. Cash Jr.
Gentile, Mary C., and James I. Cash Jr. "Workshop on Understanding and Communicating About Our Group Identities and Our Differences." Harvard Business School Exercise 396-009, July 1995.
- February 1994 (Revised May 1994)
- Background Note
Exercising Influence
By: Linda A. Hill
Provides a framework for understanding the exercise of interpersonal influence in organizations. Describes some of the "myths and realities" of management that new managers discover--specifically, that managers are dependent on a complex network of relationships to get...
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Keywords:
Power and Influence
Hill, Linda A. "Exercising Influence." Harvard Business School Background Note 494-080, February 1994. (Revised May 1994.)
- February 1992 (Revised March 1995)
- Case
Amelia Rogers at Tassani Communications (A)
By: Linda A. Hill
Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency which is making the transition from entrepreneurial to professional management. The client, the marketing director of a...
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Keywords:
Rank and Position;
Conflict Management;
Change Management;
Entrepreneurship;
Practice;
Behavior;
Creativity;
Problems and Challenges;
Advertising Industry;
Chicago
Hill, Linda A. "Amelia Rogers at Tassani Communications (A)." Harvard Business School Case 492-034, February 1992. (Revised March 1995.)
- January 1992 (Revised August 1992)
- Case
Lexon Corp. (A)
By: Lynn S. Paine
A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the...
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Keywords:
Information;
Rights;
Managerial Roles;
Interpersonal Communication;
Employee Relationship Management;
Ethics;
Computer Industry
Paine, Lynn S. "Lexon Corp. (A)." Harvard Business School Case 392-071, January 1992. (Revised August 1992.)