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Show Results For
-
All HBS Web
(6,722)
- People (6)
- News (1,980)
- Research (1,610)
- Events (1,163)
- Multimedia (116)
- Faculty Publications (1,082)
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement...
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Keywords:
Customer Satisfaction;
Policy;
Compensation and Benefits;
Performance Evaluation;
Quality;
System;
Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- Web
University Collaborations - HBS Fund Investors Society 2020 Report
University Collaborations HBS partners with other Harvard schools on projects that leverage their unique strengths and increase the University’s collective impact in the world. Fostering Innovation in Social Enterprise Across Harvard In...
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- Web
University Collaborations - HBS Fund Investors Society 2021 Report
University Collaborations University Collaborations New Biotech Joint Degree Program Kicks Off Students in the second cohort of the new MS/MBA Biotechnology: Life Sciences program arrived on campus this...
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- 02 Nov 2016
- HBS Seminar
Gillian Hadfield, University of California, Gould School of Law
- January 2002
- Article
Organizational Endowments and the Performance of University Start-ups
By: Scott Shane and Toby E. Stuart
The question of how initial resource endowments—the stocks of resources that entrepreneurs contribute to their new ventures at the time of founding—affect organizational life chances is one of significant interest in organizational ecology, evolutionary...
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Keywords:
Resource Allocation;
Entrepreneurship;
Business Startups;
Research;
Company History;
Initial Public Offering;
Venture Capital;
Financing and Loans
Shane, Scott, and Toby E. Stuart. "Organizational Endowments and the Performance of University Start-ups." Management Science 48, no. 1 (January 2002): 154–170. (
Winner of Greiff Research Impact Award presented by Lloyd Greif Center for Entrepreneurial Studies
.)- 22 Jan 2019
- News
What Might University HR Make of 'Rebel Talent'?
- 27 Oct 2014
HBS 2+2 Information Session at University of Chicago
Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 12:00 PM CDT in...
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- 21 Feb 2023
HBS Information Session at University of Illinois Urbana-Champaign
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. Come learn more about the MBA program at HBS including the 2+2 Program, a deferred admission process for...
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- 20 Feb 2020
Peek Program Chat at the University of Bristol
Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree.
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- 28 Feb 2020
Peek Program Chat at the University of Mississippi
Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree.
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- 06 Feb 2020
Peek Program Chat at the University of Florida
Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree.
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- 27 Jan 2020
Information Session at the University of Wisconsin Madison
Join us to learn more about our college programs including 2+2, Peek Weekend, and SVMP. You will have the opportunity to ask questions with a member of the MBA Admissions team.
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- 02 Oct 2019
Information Session at the University of Notre Dame
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. It's not about one position or one industry. It's about the evolution of your career path and how the Harvard...
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- 30 Nov 2018
HBS Information Session at the University of Iowa
Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions team.
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- 11 Oct 2018
HBS Information Session at the University of Michigan
Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions team.
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- 28 Feb 2018
HBS Information Session at the University of Cincinnati
Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions team.
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- 07 Nov 2017
HBS Information Session at the University of Michigan
Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions team.
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- 01 Nov 2017
HBS Information Session at the University of Kansas
Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions team.
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- 14 Mar 2017
[CANCELLED] HBS 2+2 Information Session at Tufts University
This event has been cancelled due to the weather storm warning.
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- 11 Feb 2015
- HBS Seminar