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Show Results For
-
All HBS Web
(2,921)
- People (3)
- News (316)
- Research (2,237)
- Events (8)
- Multimedia (15)
- Faculty Publications (1,590)
- Web
Cases & Teaching Notes - Institute For Strategy And Competitiveness
outcomes for every patient. January 2018 HBS Case Collection Medtronic: Navigating a Shifting Healthcare Landscape by Robert S. Kaplan, Michael E. Porter, Thomas W. Feeley and Alee Hernandez Medtronic is adapting its strategy to changes...
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- 27 Apr 2021
- Research & Ideas
IPO or M&A? How Venture Capital Shapes a Startup's Future
a larger acquirer or facing the glare of earnings expectations as a publicly traded company. They should understand what’s at stake with both outcomes before it’s too late. "When I talk to entrepreneurs about this, the lightbulb goes on."...
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by Rachel Layne
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
decision-making “Minds”—Ideal Point Mind, Market Comparison Mind, Local Comparison Mind, and Image Mind—lead to very different outcomes and behaviors. We have developed the 4 Minds framework to serve as a diagnostic tool to help identify...
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Carmen Nobel
- spring 1991
- Article
Breaking the Cycle of Failure in Services
By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This...
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Keywords:
Goals and Objectives;
Service Delivery;
Success;
Failure;
Management Skills;
Service Industry
Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
acceptable outcomes in their negotiations. The negotiation space in a family business system is often extensive and typically complex, involving family members, employees, and owners of the business, and also may involve key stakeholders...
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by John A. Davis and Deepak Malhotra
- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
power will corrupt and that absolute power will corrupt absolutely? It’s certainly the most likely outcome if leaders cannot overcome the organizational silence created by the power differentials that go with any hierarchy. Many...
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by Dina Gerdeman
- Web
Increasing Value in Care Delivery - Health Care
Impact Increasing Value in Care Delivery Why an MD/MBA from HBS and HMS? Tobi Ogbechie Health Minute: Measure Costs Correctly for Better Patient Outcomes Health Minute: The Impact of Gender on Clinical View Details
- Forthcoming
- Article
Group Size and Its Impact on Diversity-Related Perceptions and Hiring Decisions in Homogeneous Groups
By: Aneesh Rai, Edward H. Chang, Erika Kirgios and Katherine L. Milkman
Why do some homogeneous groups face backlash for lacking diversity, whereas others escape censure? We show that a homogeneous group’s size changes how it is perceived and whether decision makers pursue greater diversity in its ranks. We theorize that people make...
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Rai, Aneesh, Edward H. Chang, Erika Kirgios, and Katherine L. Milkman. "Group Size and Its Impact on Diversity-Related Perceptions and Hiring Decisions in Homogeneous Groups." Organization Science (forthcoming). (Pre-published online April 18, 2024.)
- 2023
- Case
Christiana Figueres and the Collaborative Approach to Negotiating Climate Action
By: James K. Sebenius, Laurence A. Green, Hannah Riley-Bowles, Lara SanPietro and Mina Subramanian
This case study centers on Harvard’s Program on Negotiation 2022 Great Negotiator, Christiana Figueres, and her efforts as Executive Secretary of the United Nations Framework Convention on Climate Change (UNFCCC) to build momentum for, and ultimately pass, the 2015...
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Keywords:
Climate Change;
Negotiation;
Environmental Regulation;
International Relations;
Leadership
Sebenius, James K., Laurence A. Green, Hannah Riley-Bowles, Lara SanPietro, and Mina Subramanian. "Christiana Figueres and the Collaborative Approach to Negotiating Climate Action." Program on Negotiation at Harvard Law School Case, 2023. Electronic.
- Article
Health App Policy: International Comparison of Nine Countries' Approaches
By: Anna Essén, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens and David W. Bates
An abundant and growing supply of digital health applications (apps) exists in the commercial tech-sector, which can be bewildering for clinicians, patients, and payers. A growing challenge for the health care system is therefore to facilitate the identification of...
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Keywords:
Digital Health;
Apps;
Health Care and Treatment;
Internet and the Web;
Policy;
Global Range;
Applications and Software
Essén, Anna, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens, and David W. Bates. "Health App Policy: International Comparison of Nine Countries' Approaches." npj Digital Medicine 5, no. 31 (2022).
- March 2016
- Article
Using Quality Improvement Methods and Time-Driven Activity-Based Costing to Improve Value-Based Cancer Care Delivery at a Cancer Genetics Clinic
By: R.Y. Tan, M. Met-Domestici, K. Zhou, A.B. Guzman, S.T. Lim, K.C. Soo, T.W. Feeley and J. Ngeow
Purpose:
To meet increasing demand for cancer genetic testing and improve value-based cancer care delivery, National Cancer Centre Singapore restructured the Cancer Genetics Service in 2014. Care delivery processes were redesigned. We sought to improve access by... View Details
To meet increasing demand for cancer genetic testing and improve value-based cancer care delivery, National Cancer Centre Singapore restructured the Cancer Genetics Service in 2014. Care delivery processes were redesigned. We sought to improve access by... View Details
Keywords:
Cancer Treatment;
Value Based Health Care;
Time-Driven Activity-Based Costing;
Health Care and Treatment;
Quality;
Performance Improvement;
Activity Based Costing and Management
Tan, R.Y., M. Met-Domestici, K. Zhou, A.B. Guzman, S.T. Lim, K.C. Soo, T.W. Feeley, and J. Ngeow. "Using Quality Improvement Methods and Time-Driven Activity-Based Costing to Improve Value-Based Cancer Care Delivery at a Cancer Genetics Clinic." Journal of Oncology Practice 12, no. 3 (March 2016): 320–331. (e-Pub 1/2016. PMID: 26759493.)
- July 31, 2017
- Article
A Commitment Contract to Achieve Virologic Suppression in Poorly Adherent Patients with HIV/AIDS
By: Marcella Alsan, John Beshears, Wendy S. Armstrong, James J. Choi, Brigitte C. Madrian, Minh Ly T. Nguyen, Carlos Del Rio, David Laibson and Vincent C. Marconi
Objective: Assess whether a commitment contract informed by behavioral economics leads to persistent virologic suppression among HIV-positive patients with poor antiretroviral therapy (ART) adherence.
Design: Single-center pilot randomized clinical trial and a...
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Keywords:
Adherence;
Antiretroviral Therapy;
Behavioral Economics;
Commitment Contract;
Financial Incentives;
HIV-1 Virologic Suppression;
Health Disorders;
Motivation and Incentives
Alsan, Marcella, John Beshears, Wendy S. Armstrong, James J. Choi, Brigitte C. Madrian, Minh Ly T. Nguyen, Carlos Del Rio, David Laibson, and Vincent C. Marconi. "A Commitment Contract to Achieve Virologic Suppression in Poorly Adherent Patients with HIV/AIDS." AIDS 31, no. 12 (July 31, 2017): 1765–1769.
- October 2007
- Journal Article
Psychosocial Development and Leader Performance of Military Officer Cadets
By: Scott Snook and Paul T. Bartone
Efforts to educate and develop future military officers aim to produce highly competent, ethical and effective leaders to serve the nation. But while there is general agreement about desired outcomes, the underlying developmental processes associated with these...
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Keywords:
Forecasting and Prediction;
Leadership Development;
Performance Evaluation;
Personal Development and Career;
Social Psychology
Snook, Scott, and Paul T. Bartone. "Psychosocial Development and Leader Performance of Military Officer Cadets." Leadership Quarterly 18, no. 5 (October 2007): 490–504.
- 19 Oct 2010
- First Look
First Look: October 19, 2010
a dominant reimbursement model, and for which patient health outcomes were universally measured and reported. In 1986, UCLA Medical Center was approached by Kaiser to develop a new bundled-pricing approach to kidney transplant care that...
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Sean Silverthorne
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
further forced changes to customers and hence firm-based behaviors. The outcome of customers’ health and fears has resulted not in a traditional recession but a “deaccession,” where supply and demand exist, but customer-access to products...
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- Web
Building From the Bottom Up - Managing the Future of Work
mobility experience of low-wage workers. Most employers believe they have policies in place for mentoring, training, and providing career pathways to low-wage workers. In reality, companies do not adequately measure outcomes and...
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- 01 Nov 2011
- First Look
First Look: Nov. 1
Coates, Clayton Rose, and David LaneHarvard Business School Supplement 312-005 The (C) case describes the remedy that Laster imposes, his rationale for doing so, and the final outcome of the sale of Del Monte. Purchase this...
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Sean Silverthorne
- 27 Feb 2019
- Research & Ideas
The Hidden Cost of a Product Recall
Drivers on Interstate 25 in Colorado have been speculating about the fate of hundreds of Volkswagen cars sitting in a lot near Pikes Peak International Raceway. It’s one of 37 sites in the United States where the automaker is storing 300,000 diesel cars it recalled...
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- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
percentage points higher in patient satisfaction surveys than specialists with whom the primary care doctor didn’t train, finds new research published in JAMA Internal Medicine. PCPs and specialists who spent their early years together tended to show improved View Details
- 2012
- Book
The Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup
By: Noam Wasserman
Often downplayed in the excitement of starting up a new business venture is one of the most important decisions entrepreneurs will face: Should they go it alone or bring in cofounders, hires, and investors to help build the business? More than just financial rewards...
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Keywords:
Entrepreneurship;
Business Startups;
Partners and Partnerships;
Social Psychology;
Outcome or Result
Wasserman, Noam. The Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup. Kauffman Foundation Series on Innovation and Entrepreneurship. Princeton University Press, 2012. (Academy of Management award - One of Top Five Business Books of the Year
Independent Publishers Association - Top Business Books of the Year, Entrepreneurship category (Axiom-Silver award))