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- All HBS Web (164)
- Faculty Publications (34)
- 29 Mar 2016
- First Look
March 29, 2016
Through contemporary examples from a variety of industries and geographies, this collection provides students with an appreciation for the importance of consumer empowerment View Details
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Sean Silverthorne
- 24 Jan 2012
- First Look
First Look: Jan. 24
This chapter proposes a new lens to understand corruption, using internal records collected from firms that pay bribes. We examine widespread corruption in three industries in an Asian developing country: procurement, pharmaceutical...
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Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
offerings and consumer needs has been challenging the effectiveness of both mechanisms. Q: What kinds of consumer habits does consumer empowerment work against? A: Consumers typically tend to adopt ritual...
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by Martha Lagace
- Web
Recommended Reading - Advancing Racial Equity
together contributions from scholars, activists, and administrators, the volume combines two broad bodies of work: (1) historically based interdisciplinary research on the presence of slavery at higher education institutions in terms of...
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- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
authors Teresa M. Amabile and Steven J. Kramer discuss how even seemingly humdrum events can make huge differences in employees' emotional and intellectual well-being. "There's no reason, no matter how...
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by Carmen Nobel
- 26 Feb 2020
- News
Phoenix Rising
2008, Macridis wondered if it wasn’t a sign of things to come and decided to borrow money that he didn’t need. Later, when sales dropped 40 percent and capital controls gridlocked the banks, the company was...
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Jen McFarland Flint
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to...
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- Web
Systems for Scaling Ventures (SSV) - Course Catalog
for established offers, while encouraging them to uncover new opportunities for offerings and growth. c. Agility and empowerment. Next, you will learn how to develop...
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- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
conjuring up. 3. Emphasize coaching and mentoring over managing the details. Talent is the most important strategic resource for future success, suggests Hargrove. You can't win the talent wars without putting leadership View Details
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by Melissa Raffoni
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of practices, "Ask team members what would work for them, their service area, customers, and work colleagues." Stacy Krauss suggests that "Employers who give employees flexibility win in the...
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by James Heskett
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
society) than any other development in the past decade. The western dominated economy and society of the past century has yielded way to a new global century, in which no one country or region enjoys an...
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by Sean Silverthorne
- 18 Jun 2012
- Research & Ideas
Better by the Bunch: Evaluating Job Candidates in Groups
Geen, and HBS Professor Max H. Bazerman. "This project integrates my prior work on using joint decision-making to create more ethical decisions with Iris's long-standing expertise in developing...
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by Maggie Starvish
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual View Details
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by Martha Lagace
- 10 Feb 2015
- First Look
First Look: February 10
under these conditions. After describing these foundational perspectives and more recent work that addresses this paradox, we outline several promising directions for research in this domain. We encourage researchers to View Details
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Sean Silverthorne
- 30 Oct 2006
- First Look
First Look: October 31, 2006
small open economy, final goods production is carried out by foreign and domestic firms, which compete for skilled labor, unskilled labor, and intermediate products. To operate a firm in the intermediate...
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Sean Silverthorne
- 10 Mar 2021
- News
Next Normal
Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where View Details
- 15 May 2012
- First Look
First Look: May 15
penetration of smartphone devices was high and the economy was developed or in markets where the use of mobile devices was taking off but the economy was still developing. The other critical decision was...
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Carmen Nobel
- Web
Dean Srikant Datar’s 2022 Commencement Remarks | About
appreciated have a deepened sense of connection to the organization and to each other. Empowerment gives employees the freedom to have a meaningful impact on their work, team,...
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- 19 Feb 2019
- Blog Post
The First Five Years: '30 Under 30' Edition
organization design are probably the most important factors in determining whether a business is ultimately successful. Getting that right requires the ability to think about a business from the lens of various stakeholders, including customers, suppliers, View Details
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All Industries
- 29 Jun 2007
- First Look
First Look: June 29, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107055 Bancaja: Developing Customer Intelligence (B) Harvard Business School Case 107-066 Excellence in exploiting customer information and...
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Martha Lagace