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All HBS Web
(120)
- News (32)
- Research (73)
- Events (1)
- Multimedia (1)
- Faculty Publications (34)
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- 20 Jan 2015
- First Look
First Look: January 20
and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
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Sean Silverthorne
- 25 Feb 2020
- News
Teachable Moments
meaningful relationships with their people, they also create loyalty and an environment where employees feel secure enough to take chances and suggest innovative and sometimes disruptive ideas . When I speak of leadership, I’m referring...
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- 01 Dec 1998
- News
Managing the Business of Life
greater flexibility in her work as well as in her lifestyle. One of her clients, General Electric, soon hired her as a program manager in the Corporate Environmental Programs department at its Fairfield,...
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- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was introduced as a key differentiator by a...
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- 24 Jan 2012
- First Look
First Look: Jan. 24
(C):http://cb.hbsp.harvard.edu/cb/product/806101-PDF-ENG PunchTab, Inc. Ramana Nanda, William R. Kerr, and Lauren BarleyHarvard Business School Case 812-033 PunchTab was a Silicon Valley start-up, founded in 2011, that was developing an Internet-based turnkey customer...
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Sean Silverthorne
- 21 May 2013
- First Look
First Look: May 21
programs to strengthen top-performing service providers' loyalty to Cross Country. Concurrently, the company undertook a two-step organization redesign to focus more resources on service providers (the new...
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Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
perhaps even more importantly, engaging in CSR-activities on a customer-by-customer basis allows firms to calculate a return-on-investment for such activities: Do customers who we involve in our charitable causes "pay us back" with increased brand View Details
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by Sean Silverthorne
- 28 Oct 2014
- First Look
First Look: October 28
to plan and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
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Carmen Nobel
- 14 Mar 2019
- News
The Merchant of Osaka
have driven the company’s expansion into women’s health and a host of programs for the elderly population, from nursing and rehab programs to palliative home care—each pioneering new approaches to age-old...
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Health, Social Assistance
- Web
Podcast - Managing the Future of Work
employers that have launched a specific program to access certain subsets of the hidden worker population really report encouraging results. If they say—for illustration, would be CVS—the retail pharmacy and health insurance company has a...
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- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate...
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Sean Silverthorne
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
As Stan is indicating in that quote, there's a big difference between experienced and inexperienced entrepreneurs. SS: Does that mean that if you're constructing a mentoring program that you don't want a master teaching a novice? DL:...
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by Sean Silverthorne
- Web
Podcast - Managing the Future of Work
was going to be hard. But what seemed like an interesting place to intervene was the summer, because parents were desperately looking for summer programs and something to “do with their kids.” I was, like, “Wow, what if you built a summer...
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- 01 Dec 2016
- News
Alumni Books of 2016
Gayle Tzemach Lemmon (MBA 2006) (Harper) In 2010, the Army created Cultural Support Teams, a secret pilot program to insert women alongside Special Operations soldiers raiding insurgent compounds in Afghanistan. The Army reasoned that...
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- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- Web
Print View - Course Catalog
Program on Negotiation—an interuniversity consortium involving Harvard, MIT, and Tufts—has regularly bestowed the “Great Negotiator Award” on men and women from around the world who have consistently overcome formidable barriers to...
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