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- All HBS Web (1,300)
- Faculty Publications (688)
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales....
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Keywords:
Best Buy;
Hubert Joly;
Renew Blue;
Showrooming;
Webrooming;
E-commerce;
E-Commerce Strategy;
Online Retail;
Multichannel Retailing;
Omnichannel;
Marketplaces;
Turnaround;
Consumer Electronics;
Consumer Electronics Accessories;
Appliances;
Stores-within-stores;
Store Experience;
Store Size;
Store Pickup;
Store Management;
Delivery;
Delivery Models;
Amazon;
Amazon.com;
Pricing Strategy;
Business Subsidiaries;
Business Units;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customer Focus and Relationships;
Customer Satisfaction;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Television Entertainment;
Theater Entertainment;
Price;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Business History;
Cost;
Selection and Staffing;
Reports;
Technological Innovation;
Job Cuts and Outsourcing;
Human Capital;
Leading Change;
Business or Company Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Management Teams;
Brands and Branding;
Product Marketing;
Consumer Behavior;
Demand and Consumers;
Media;
Distribution;
Order Taking and Fulfillment;
Distribution Channels;
Infrastructure;
Product;
Service Delivery;
Service Operations;
Organizational Change and Adaptation;
Public Ownership;
Problems and Challenges;
Programs;
Groups and Teams;
Sales;
Salesforce Management;
Strategy;
Adaptation;
Business Strategy;
Competition;
Competitive Advantage;
Competitive Strategy;
Corporate Strategy;
Expansion;
Technology;
Hardware;
Information Technology;
Internet;
Mobile Technology;
Online Technology;
Search Technology;
Software;
Web;
Web Sites;
Wireless Technology;
Resource Allocation;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
Computer Industry;
United States;
Minnesota;
Minneapolis;
Saint Paul;
St. Paul
- Web
Podcast - Managing the Future of Work
online learning industry in 1998 when the internet was new, which just seems so long ago, and went to work for a little company that ran out of money. We sold it to a bigger company. I was the head of marketing at the bigger company. The...
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- Web
Print View - Course Catalog
and Opportunities in the Restaurant Industry General Management Michael S. Kaufman,Andy Pforzheimer Spring2025 Q3Q4 3.0 Changing the World: Life Choices of Influential Leaders Accounting & Management, General Management, Organizational...
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- Web
Podcast - Managing the Future of Work
relationships between human experts and their customers?Welcome to the Managing the Future of Work podcast from Harvard Business School. I’m your host, Bill Kerr. I’m joined by Kunal Kapoor, CEO of investment services firm Morningstar. We’ll talk about the sweeping...
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- 01 Jun 1996
- News
Class Acts
talk to their peers about recent developments in this burgeoning industry. As copresident of this year's Communications, Media, & Computing Ventures Club, he helped stage Cyberposium '96, a gathering of high-tech gurus and corporate...
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