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All HBS Web
(220)
- News (51)
- Research (124)
- Multimedia (1)
- Faculty Publications (52)
- Web
The Reinvention of Kodak | Information Technology
understanding and catering to the evolving educational needs of MBA students. Working with the Multimedia Development Team has been one of the most fulfilling aspects of creating the teaching materials for my EC course. Ryan Raffaelli In...
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- 01 Sep 2005
- News
Perfection’s Price
MICHAEL KAPLAN (left, with brother and partner Nicholas) reflects on lessons learned and looks ahead to future growth. Michael Kaplan (MBA ’02) had a great idea for a start-up: a fashionable apparel company catering to plus-size women....
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- 01 Dec 2020
- News
Invest in the New Abnormal
future relationships. B2B firms that make special accommodations for customers in need today could reap the benefits of long-term loyalty. As an example, wedding website theknot.com is providing financial assistance to vendors such as View Details
- 01 Oct 2001
- News
Lunch with Jack: Student Dines with GE's Welch
met for a catered lunch in a room next to Welch's office on the 53rd floor of the GE Building at Rockefeller Plaza. "We talked nonstop," says Sanders, who spent his summer in Boston at the investment management firm of Gannett Welsh &...
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- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
to customers’ requests when they call / send emails. I had the chance to shadow Customer Care specialist covering the Spanish market, who taught me the nitty-gritty of his job. It was striking to learn how Zalando has adapted the CuCa strategy to View Details
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Consumer Products / Retail
- Profile
John Schupbach
anticipated. Yet we have been lackadaisical in the development of services that cater to the people with the greatest needs." Combining disciplines to improve life at a large scale When John returned to the United States, he applied...
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Healthcare/Biotech
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
conversation with a barista. Starbucks introduced new store formats like Express to try to cater to this second segment without undermining the first. But many Starbucks veterans have now switched to Peets, Caribou, and other more...
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- 01 Apr 1998
- News
Booting Up
cater properly to larger-footed women. One day a shoe manufacturer finally said to me, 'Why don't you do something about that?'" Intrigued by the challenge, Thornton interviewed shoe retailers and manufacturers and even took a $6-an-hour...
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Marguerite Rigoglioso
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
Internet to improve efficiency and cater to new customers is a clear winner. Group managing director William K.L. Fung (MBA ’72) understands that e-commerce is revolutionary. “But it won’t change what our business is,” he insists. “We’re...
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- 01 Jun 2002
- News
Two Presidents, One Goal: Building on the Club of Chicago
special interest groups (SIGs) to accommodate its broad constituency. The North Shore Chapter, for example, caters to members who live outside the city proper, while the Chicago Society gathers for cultural or social events in and around...
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Amy Burton
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
is between companies that serve traditional banking needs and those catering to clients with more complicated financial lives. A crucial delineation," he says, "may be between those for whom federal deposit insurance is important - that...
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Eileen K. McCluskey
- 04 Sep 2019
- News
Advanced Statistics Are the New Foam Fingers
says. “A lot of people want to go to a ball game and unplug and disconnect and rewind the clock. Then there are other people who are more interested in following the game at a deeper level. Our goal is to cater to all fans.” Next:...
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- 20 Jun 2016
- News
Having an Impact on Development and Poverty Issues
lender to schools that caters to low-income families; and Vasthu, a mortgage provider for the purchase of affordable homes. A native of Mumbai and graduate of University of Mumbai, Gandhi started his career with an unparalleled...
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Constantine von Hoffman
- 01 Jun 2016
- News
Ask the Expert: Barreling Ahead
and tactical advantages. Accordingly, expect support-side suppliers that cater to these constituencies to be the most successful over time. Ultimately, the winners will be those that have built a brand, have developed strong...
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- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
“Most of my kids’ playmates are Finnish, and they have a Saturday morning school where they learn the Finnish language,” he says. “There are probably 8 to 10 organizations catering to the Finnish community in Boston.” All that...
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- 03 Jun 2020
- News
Keeping a Community Connected
provided food—delivering food, distributing grocery cards, and setting up sites where people can pick up food. We’ve helped bridge the gap between paychecks. Partnering with the ICA Watershed, we are using their facility in East Boston and work with their View Details
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Susan Young
- Web
Innovating in Health Care - Course Catalog
it. Students frequently form teams with fellow MBAs and cross registrants, a significant number of which continue as ongoing businesses (for example, the Phreesia (PHR) case study: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=38231). For an optional View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
for a 26-year-old backpacker. I might be willing to pay quite a bit for a service that caters to my needs and puts me in touch with other similarly-minded people. The key is to identify what the value is to your customer and build your...
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- 31 Mar 2014
- Research & Ideas
Encouraging Niche Content in an Ad-Driven World
eyeballs," says Zhu, an assistant professor at Harvard Business School. "Content providers are serving advertisers rather than the audience, and consumers with niche preferences will be out of luck because the content they're seeking only View Details
- 01 Sep 2003
- News
Andrea Silbert
Harvard College freshman when she got a job working for the catering arm of Harvard Student Agencies. “I absolutely loved it,” she recalls. “It was a fantastic experience that helped me realize how much I enjoy working hard.” By her...
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