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Show Results For
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All HBS Web
(316)
- News (82)
- Research (173)
- Events (2)
- Multimedia (2)
- Faculty Publications (101)
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- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a...
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by James Heskett
- 24 Nov 2020
- Working Paper Summaries
Accounting for Product Impact in the Consumer Finance Industry
- 17 Feb 2003
- Research & Ideas
Tales of the Newly-minted MBA
Anderson, who is currently the senior vice president of strategic planning at Fleet Boston's credit card division. Begin with the end in mind, and remember that faith is power —you have to believe in...
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by Julia Hanna
- 13 Dec 2016
- First Look
December 13, 2016
credit cards that could be used in Falabella stores, and Banco Falabella competed with other banks by offering personal banking services. The case covers many of the key questions the leaders of the firm...
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Carmen Nobel
- 31 May 2011
- First Look
First Look: May 31
and James WeberHarvard Business School Case 511-065 Kevin Laracey, founder of Paydiant, needed to figure out how to launch a payment processing company with a new technology based on smart phones. Consumers had increasingly turned to electronic payment methods such as...
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Sean Silverthorne
- 22 Sep 2014
- Op-Ed
Online Banks Fill Funding Needs for Small Business
tested if incumbent players decide to target the market gaps and new approaches themselves. Traditional large banks and credit card companies have access to three types of assets that could make them...
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- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
first of a series of highly successful projects that established GE Money Bank as a leader in the Swiss credit card market. The business concept was to cooperate with the country's leading retailer MIGROS to...
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Martha Lagace
- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
business loan market. Often times, the biggest banks refer small businesses below such revenue thresholds or seeking such low dollar loans to their small business credit card products, which earn higher...
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- 28 Oct 2009
- Lessons from the Classroom
HBS Begins Teaching Consumer Finance
financial service firms that serve them, including traditional banks, insurance companies, credit card issuers, and brokers, as well as a host of entrepreneurial ventures in this space. Q: When did you get...
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- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
making the award more lucrative and therefore more salient in the minds of the consumers, or they help consumers accumulate rewards in other ways that could be redeemed in their stores. To solve the challenge of the infrequent vacation traveler, airlines introduced...
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- 29 Jun 2007
- First Look
First Look: June 29, 2007
Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in the nascent Spanish credit card market. To avoid the...
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Martha Lagace
- 15 Apr 2013
- Research & Ideas
Solving the Search vs. Display Advertising Quandary
these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W....
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- December 2012 (Revised October 2022)
- Case
Plastiq
By: Jeffrey J. Bussgang, Gaurav Jain, Liroy Haddad, Luke Langford and Matt Noble
The young CEO of a venture-backed startup needs to figure out his go to market strategy and the right profile for his first key sales hires. Should he develop partnerships with channels that would provide leverage or build out a direct sales force? And should the sales...
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Payments;
Sales;
Channels;
Credit Cards;
Digital Platforms;
Selection and Staffing;
Cost vs Benefits;
Salesforce Management;
Marketing Channels;
Business Startups;
Business Strategy;
Marketing Strategy;
Partners and Partnerships;
Management Systems
Bussgang, Jeffrey J., Gaurav Jain, Liroy Haddad, Luke Langford, and Matt Noble. "Plastiq." Harvard Business School Case 813-125, December 2012. (Revised October 2022.)
- 28 Aug 2007
- First Look
First Look: August 28, 2007
June 2006. Underlying its excellence in personal banking is CMB's leadership in developing its credit card business. By April 2006, CMB had issued a total of over 5 million View Details
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Martha Lagace
- 09 Aug 2016
- First Look
August 9, 2016
Corporation suffered one of the largest cyber breaches to date. The breach that occurred during the busy holiday shopping season resulted in personal and credit card information of approximately 110 million...
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Sean Silverthorne
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease of portability (compared to say a credit View Details
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by Sean Silverthorne
- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
"medium risk, medium gain scenarios like credit card processing, market forecasting, etc." in Shankar Avsb's words. He suggests that information technology will play a major part in remolding...
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by James Heskett
- 18 Mar 2008
- First Look
First Look: March 18, 2008
Working PapersWhere Does It Go? Spending by the Financially Constrained Authors:Shawn A. Cole, John Thompson, and Peter Tufano Abstract In this paper, we analyze the spending decisions of over 1.5 million Americans who vary in their degree of revealed View Details
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Martha Lagace
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
their credit card, and then they also supplied the bank's address in the billing address fields. This caused the transaction to fail with the credit card processor. Simply...
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- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
communities throughout the United States to inspire young people to read. Visa operates the world's leading consumer credit card payment system. Although there is no obvious connection between the View Details
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by James Austin