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- All HBS Web (722)
- Faculty Publications (167)
- 07 Jul 2011
- News
Innovation Depends on a Robust Manufacturing Sector
- 20 Dec 2018
- Research & Ideas
Most Popular Stories and Research Papers of 2018
blues, and a job set up for failure. If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer Researcher Ethan Rouen discovers that rank-and-file employees understand the boss...
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by Sean Silverthorne
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational...
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Keywords:
Customer Satisfaction;
Organizational Design;
Organizational Structure;
Organizational Change and Adaptation;
Change Management;
Organizational Culture;
Research and Development;
Job Cuts and Outsourcing;
Employees;
Brands and Branding;
Customer Relationship Management;
Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
as outsourcing and information technology, that were moving so rapidly that we no longer felt we were the best informed people to write about them. So we enticed two of our colleagues, Gary Pisano View Details
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by Martha Lagace
- 01 Dec 2020
- News
The Camel and the Unicorn
scientists, and engineers, Koehn says, the legal and financial expertise quickly follows. Soon, Sand Hill Road, which cuts through Palo Alto and...
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- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
encourage productivity, collaboration, and innovation. "But you can protect those gains if you remember the intention and motivation that sparked this movement in the first place." As economic clouds form on...
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by Hise O. Gibson and Nicole Gilmore
- March 2007
- Teaching Note
Bradley Marquez: Reduction in Force (TN) (A) and (B)
By: Thomas J. DeLong and Terence Heymann
Keywords:
Job Cuts and Outsourcing
- June 1998
- Background Note
The Indian Software Industry
By: F. Warren McFarlan, Avnish S. Bajaj, Michael V. Kadyan, Devtosh K Khare and Suvir S Sujan
The increasing focus in the Western World on outsourcing has fueled the growth of the Indian software export industry. This note gives background on this phenomenen.
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- October 2008
- Case
Hrad Technika
Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create...
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Keywords:
Experience and Expertise;
Globalized Firms and Management;
Job Cuts and Outsourcing;
Service Delivery;
Service Operations;
Projects;
Information Technology;
Wales
Upton, David M., and Bradley R. Staats. "Hrad Technika." Harvard Business School Case 609-039, October 2008.
- August 2011 (Revised February 2012)
- Supplement
Ockham Technologies (B): Building the Board
By: Noam Wasserman
Describes the issues facing a founder-ceo regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing development work.
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Wasserman, Noam. "Ockham Technologies (B): Building the Board." Harvard Business School Supplement 812-022, August 2011. (Revised February 2012.)
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
damage to Apple brand equity among its core customers. After heavy blogging complaints about Apple exploiting its loyal followers, Steve Jobs had to apologize publicly (after a curt "That's technology" response fueled the fire)...
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- 2010
- Working Paper
Do Call Centers Promote Education? Evidence from India
By: Emily Fair Oster and Mary Bryce Millett
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are;...
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- 26 Oct 2023
- Blog Post
Video: Students Foster Disability Awareness and Access
think, is removing barriers. That could be physical barriers, it could also be of non-physical barriers. The third thing is just to create access. Teresa Danso-Danquah: I want people to recognize that people can be leaders with disabilities, View Details
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
School Case 719-002 Donald Trump and the Tax Cuts and Jobs Act In January 2018, President Donald Trump was full of optimism. He had just signed...
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Dina Gerdeman
- 24 Mar 2002
- Research & Ideas
The Trick of Balancing Business and Government
outsiders, including the International Monetary Fund and the World Bank, is desired? No country can easily exist in a vacuum and cut itself off from the global economic...
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by Martha Lagace
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
Edited by Margie Kelley Welcome to the USA! You’re Hired! By Betsy Cohen (MBA 1978) Constead Press In this book author and economic development innovator Betsy Cohen presents wisdom from a dozen experts in career development View Details
- 16 Oct 2018
- First Look
New Research and Ideas, October 16, 2018
via arms-length transactions and contracts. Furthermore, strong or weak complementarity are not innate properties of tasks and assets but can be the result of choices regarding task networks, incentives,...
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Dina Gerdeman
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
Bussgang, Jeffrey Abstract—Relative to established organizations, start-ups can be hard to figure out. What are the jobs to be done? The best entry points? How can you tell whether a company has potential for success View Details
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Carmen Nobel
- August 2011
- Case
Ockham Technologies (A): Building the Team
By: Noam Wasserman
Describes the issues facing a founder-ceo regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing development work.
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Keywords:
Selection and Staffing;
Recruitment;
Governing and Advisory Boards;
Management Teams;
Corporate Entrepreneurship;
Job Cuts and Outsourcing;
Information Technology
Wasserman, Noam. "Ockham Technologies (A): Building the Team." Harvard Business School Case 812-021, August 2011.