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- Faculty Publications (168)
Show Results For
- All HBS Web (719)
- Faculty Publications (168)
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational...
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Keywords:
Customer Satisfaction;
Organizational Design;
Organizational Structure;
Organizational Change and Adaptation;
Change Management;
Organizational Culture;
Research and Development;
Job Cuts and Outsourcing;
Employees;
Brands and Branding;
Customer Relationship Management;
Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
as outsourcing and information technology, that were moving so rapidly that we no longer felt we were the best informed people to write about them. So we enticed two of our colleagues, Gary Pisano View Details
Keywords:
by Martha Lagace
- March 2000 (Revised April 2001)
- Case
Menem and the Populist Tradition in Argentina
By: Rafael M. Di Tella and Eliseo Neuman
Argentina has flourished under a fixed exchange rate system, yet there are large income and employment fluctuations. The social cost of unemployment is threatening the viability of the economic model. Building a welfare state is one alternative, but this may be a...
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Keywords:
History;
Governance;
Job Cuts and Outsourcing;
Employment;
Currency Exchange Rate;
Welfare;
Government Administration;
Government and Politics;
Argentina
Di Tella, Rafael M., and Eliseo Neuman. "Menem and the Populist Tradition in Argentina." Harvard Business School Case 700-061, March 2000. (Revised April 2001.)
- 20 Dec 2018
- Research & Ideas
Most Popular Stories and Research Papers of 2018
blues, and a job set up for failure. If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer Researcher Ethan Rouen discovers that rank-and-file employees understand the boss...
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Keywords:
by Sean Silverthorne
- 01 Dec 2020
- News
The Camel and the Unicorn
scientists, and engineers, Koehn says, the legal and financial expertise quickly follows. Soon, Sand Hill Road, which cuts through Palo Alto and...
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- October 2008
- Case
Hrad Technika
Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create...
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Keywords:
Experience and Expertise;
Globalized Firms and Management;
Job Cuts and Outsourcing;
Service Delivery;
Service Operations;
Projects;
Information Technology;
Wales
Upton, David M., and Bradley R. Staats. "Hrad Technika." Harvard Business School Case 609-039, October 2008.
- June 1998
- Background Note
The Indian Software Industry
By: F. Warren McFarlan, Avnish S. Bajaj, Michael V. Kadyan, Devtosh K Khare and Suvir S Sujan
The increasing focus in the Western World on outsourcing has fueled the growth of the Indian software export industry. This note gives background on this phenomenen.
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- March 2007
- Teaching Note
Bradley Marquez: Reduction in Force (TN) (A) and (B)
By: Thomas J. DeLong and Terence Heymann
Keywords:
Job Cuts and Outsourcing
- August 2011 (Revised February 2012)
- Supplement
Ockham Technologies (B): Building the Board
By: Noam Wasserman
Describes the issues facing a founder-ceo regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing development work.
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Wasserman, Noam. "Ockham Technologies (B): Building the Board." Harvard Business School Supplement 812-022, August 2011. (Revised February 2012.)
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
encourage productivity, collaboration, and innovation. "But you can protect those gains if you remember the intention and motivation that sparked this movement in the first place." As economic clouds form on...
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Keywords:
by Hise O. Gibson and Nicole Gilmore
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
damage to Apple brand equity among its core customers. After heavy blogging complaints about Apple exploiting its loyal followers, Steve Jobs had to apologize publicly (after a curt "That's technology" response fueled the fire)...
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- 2010
- Working Paper
Do Call Centers Promote Education? Evidence from India
By: Emily Fair Oster and Mary Bryce Millett
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are;...
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- 26 Oct 2023
- Blog Post
Video: Students Foster Disability Awareness and Access
think, is removing barriers. That could be physical barriers, it could also be of non-physical barriers. The third thing is just to create access. Teresa Danso-Danquah: I want people to recognize that people can be leaders with disabilities, View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, View Details
- 18 Mar 2014
- News
Which Women Are Rising to the Top?
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
School Case 719-002 Donald Trump and the Tax Cuts and Jobs Act In January 2018, President Donald Trump was full of optimism. He had just signed...
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Keywords:
Dina Gerdeman
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
Edited by Margie Kelley Welcome to the USA! You’re Hired! By Betsy Cohen (MBA 1978) Constead Press In this book author and economic development innovator Betsy Cohen presents wisdom from a dozen experts in career development View Details
- May–June 2018
- Article
Layoffs That Don't Break Your Company: Better Approaches to Workforce Transition
By: Sandra J. Sucher and Shalene Gupta
Today layoffs have become companies’ default response to the challenges created by advances in technology and global competition. Yet research shows that job cuts rarely help senior leaders achieve their goals. Too often, they’re done for short-term gain, but the cost...
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Keywords:
Job Cuts and Outsourcing;
Organizational Change and Adaptation;
Employees;
Transition;
Strategic Planning
Sucher, Sandra J., and Shalene Gupta. "Layoffs That Don't Break Your Company: Better Approaches to Workforce Transition." Harvard Business Review 96, no. 3 (May–June 2018): 122–129.
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
health-economics literature has done a better job documenting consumer-choice mistakes in insurance and treatment choices than explaining why those mistakes occur, it is clear that we should not ignore these...
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Keywords:
Sean Silverthorne