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Show Results For
-
All HBS Web
(7,538)
- People (24)
- News (1,508)
- Research (4,484)
- Events (21)
- Multimedia (70)
- Faculty Publications (2,801)
Winning in Emerging Markets: A Roadmap for Strategy and Execution
Most books thus far on emerging markets are either investing-oriented, or country - or market-specific, or descriptive. No book has definitively targeted the corporate strategists who need a practical framework and assessment tools for analyzing emerging markets,... View Details
- 15 May 2017
- Sharpening Your Skills
The Promises and Limitations of Big Data
financial robots, and passing along the savings to their customers. Luis Viceira explains the rise of "fintech" in a new case study. Man vs. Machine: Which Makes Better Hires? Danielle Li and...
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- November 2019
- Article
Procedural Justice and the Risks of Consumer Voting
By: Tami Kim, Leslie John, Todd Rogers and Michael I. Norton
Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react...
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Keywords:
Consumer Empowerment;
Procedural Justice;
Promises;
Customer Relationship Management;
Voting;
Perception;
Fairness;
Risk Management
Kim, Tami, Leslie John, Todd Rogers, and Michael I. Norton. "Procedural Justice and the Risks of Consumer Voting." Management Science 65, no. 11 (November 2019): 5234–5251.
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a...
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- October 2009 (Revised February 2010)
- Supplement
Merger of Equals: The Integration of Mellon Financial and The Bank of New York (B)
By: Ryan D. Taliaferro, Clayton S. Rose and David Lane
[Continuation of "A" case.] Less than a month after the close of the merger between The Bank of New York and Mellon Financial, managers at the two firms realized that plans for combining their asset servicing businesses – and realizing the $180 million of annual cost...
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Taliaferro, Ryan D., Clayton S. Rose, and David Lane. "Merger of Equals: The Integration of Mellon Financial and The Bank of New York (B)." Harvard Business School Supplement 210-025, October 2009. (Revised February 2010.)
- 22 Apr 2002
- Research & Ideas
Profits and Prophets: The Role of Values in Investment
schools. Top-caliber and forward-thinking management is also a must, she said. For example, are there women in leadership roles at this company? "We are really assessing the quality of management: Are...
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Keywords:
by Sean Silverthorne
- 2016
- Article
Academia's Emerging Crisis of Relevance and the Consequent Role of the Engaged Scholar
Universities are facing a crisis of relevance. While there are multiple reasons for this to be happening, one that deserves particular attention is the extent to which academic scholars do not see it as their role to engage in public and political discourse. However,...
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Hoffman, Andrew J. "Academia's Emerging Crisis of Relevance and the Consequent Role of the Engaged Scholar." Journal of Change Management 16, no. 2 (2016): 77–96.
- August 2016 (Revised August 2016)
- Teaching Note
Intrapreneurship at DaVita Healthcare Partners
By: Joseph B. Fuller and Matthew Preble
DaVita Healthcare Partners Inc. (DaVita) is one of the U.S.'s leading dialysis providers, a process whereby persons with end-stage renal disease (ESRD) are connected to a machine that performs the functions of a healthy kidney. Kent Thiry, DaVita's CEO, has expanded...
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- 31 Oct 2023
- Research & Ideas
Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change
practices to reinforce inequalities, not only in society, but right here in our company? This is often a challenging step for leaders. If you’re not using scorecards, dashboards or some other measurement system to analyze how everyone’s...
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- August 1988 (Revised September 1988)
- Case
Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service
Explores the issue of measuring and improving service quality and productivity by examining the radically different approaches of Northern Telecom and United Parcel Service.
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Keywords:
Management Practices and Processes;
Performance Productivity;
Performance Improvement;
Performance Evaluation;
Service Industry;
United States
Hart, Christopher. "Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service." Harvard Business School Case 689-022, August 1988. (Revised September 1988.)
- March 1974 (Revised June 1996)
- Case
First National City Bank Operating Group (A)
By: Jay W. Lorsch
Growth in the banking field has produced new demands on the "back office." Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an...
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Keywords:
Change Management;
Transition;
Banks and Banking;
Management Practices and Processes;
Managerial Roles;
Production;
Banking Industry
Lorsch, Jay W. "First National City Bank Operating Group (A)." Harvard Business School Case 474-165, March 1974. (Revised June 1996.)
- 12 Mar 2014
- Research & Ideas
Entrepreneurship and Multinationals Drive Globalization
the making of the global world over the last two centuries. Individual entrepreneurs and managers invented new products and shaped consumer demand. Firms created View Details
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of...
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- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He...
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Keywords:
by Walter A. Friedman
- 19 Dec 2013
- Working Paper Summaries
Innovating Without Information Constraints: Organizations, Communities, and Innovation When Information Costs Approach Zero
- Web
Key Concepts - Institute For Strategy And Competitiveness
problems in the health care industry. It has been stuck in outdated management practices and payment models that made the problem progressively worse over the past 50 years...
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- 01 Dec 2015
- News
Leading Boston and Beyond
via the city’s Citizens Connect app were “closed” without a resolution. It is a balancing act between making residents feel their concerns are heard and helping them understand the process the city uses to...
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- January 2023
- Teaching Note
The Opioid Settlement and Executive Pay at AmerisourceBergen
By: Suraj Srinivasan and Li-Kuan Ni
Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged...
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Keywords:
Opioids;
Shareholder Activism;
Investment Activism;
Corporate Accountability;
Corporate Governance;
Governance Compliance;
Governance Controls;
Executive Compensation;
Risk Management;
Corporate Social Responsibility and Impact;
Business and Shareholder Relations;
Business and Stakeholder Relations;
Distribution Industry;
Health Industry;
Pharmaceutical Industry;
United States;
West Virginia;
Tennessee;
Ohio;
Pennsylvania
- 02 Apr 2009
- Working Paper Summaries
The Flattening Firm and Product Market Competition: The Effect of Trade Liberalization
Keywords:
by Maria Guadalupe & Julie M. Wulf