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All HBS Web
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Show Results For
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All HBS Web
(9,690)
- Faculty Publications (1,489)
- Research Summary
Managing Multiple Identities at Work
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Mastering Strategy Execution
Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details
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He also coordinates and teaches the Doctoral Seminar in Technology and Operations Management to help... View Details
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Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.
Career Focus
For... View Details
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