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Show Results For
-
All HBS Web
(7,090)
- News (1,230)
- Research (4,257)
- Events (89)
- Multimedia (68)
- Faculty Publications (2,922)
- October 2014 (Revised June 2016)
- Case
MasterCard: Driving Financial Inclusion
By: Sunil Gupta, Rajiv Lal and Natalie Kindred
MasterCard CEO Ajay Banga was investing significant time and attention to increase financial inclusion among individuals with historically no access to banking or financial services in countries around the world with large underserved populations. The effort included...
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Keywords:
Marketing;
Financial Services;
Financial And Social Return;
Financial Inclusion;
Strategic Management;
South Africa;
Nigeria;
Ajay Banga;
Marketing Strategy;
Social Marketing;
Financial Services Industry;
Banking Industry;
South Africa;
Nigeria
Gupta, Sunil, Rajiv Lal, and Natalie Kindred. "MasterCard: Driving Financial Inclusion." Harvard Business School Case 515-035, October 2014. (Revised June 2016.)
- June 2016
- Article
Understanding Online Hotel Reviews Through Automated Text Analysis
By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for...
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Keywords:
Hotel Reviews;
Natural Language Processing;
Information Technology;
Service Operations;
Accommodations Industry;
Moscow
Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
- June 2012 (Revised March 2014)
- Case
I Paid a Bribe (Dot) Com
By: Karthik Ramanna and Rachna Tahilyani
Anti-corruption web platform "ipaidabribe.com" leverages the transparency and anonymity of the Internet to encourage private citizens in India who have been the victims of corruption to self-report details of bribes paid, including the bribe amount, the name of the...
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Ramanna, Karthik, and Rachna Tahilyani. "I Paid a Bribe (Dot) Com ." Harvard Business School Case 112-078, June 2012. (Revised March 2014.)
- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
Fuller says—and every little bit counts. Fuller found that, if caregiving support prevented five employees from quitting, it would save the company $200,000. That math assumes the employees earn an average of $80,000 and carry a replacement cost of 50 percent. Fuller...
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Keywords:
by Kara Baskin
- 12 Feb 2018
- Working Paper Summaries
Private Equity, Jobs, and Productivity: Reply to Ayash and Rastad
- February 2006 (Revised August 2006)
- Case
Kevin McCarthy and Westlake Chemical Corporation (A)
By: Edward J. Riedl
Examines forecasting earnings/performance for a commodity chemical firm during a period of high uncertainty, highlighting the combined effects of input process (natural gas), industry capacity/utilization, and cyclicality. Assuming the role of Kevin McCarthy (the top...
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Keywords:
Risk and Uncertainty;
Futures and Commodity Futures;
Forecasting and Prediction;
Chemicals;
Chemical Industry
Riedl, Edward J. "Kevin McCarthy and Westlake Chemical Corporation (A)." Harvard Business School Case 106-049, February 2006. (Revised August 2006.)
- 17 Aug 2010
- News
Economy Led to Cuts in Use of Health Care
- 06 Apr 2022
- News
How to Use Correlation to Make Predictions
- 13 Jul 2011
- News
NASA Tournament Lab: Open Innovation On-Demand
- 14 Jul 2021
- News
Vaccinations at HBS: Q+A with Cara Sterling
- 05 Jun 2017
- News
5 Takeaways For The C-Suite From 2016's Vote Prediction Debacles
- 30 Apr 2021
- Research & Ideas
Why Anger Makes a Wrongly Accused Person Look Guilty
relying on a person’s facial expressions, try and get the data and see if the claim has merit before you decide on guilt." “That’s not always easy to do,” admits John, but the more you can get to the bottom of an issue by talking through...
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by Michael Blanding
- 02 May 2018
- Blog Post
Should Companies Disclose Employee Compensation?
How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer people would go beyond this to disclose what...
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Keywords:
All Industries
- October 1992 (Revised September 1993)
- Case
Nopane Advertising Strategy
By: David E. Bell
Nopane is a proprietary drug that sells in much of the United States. It faces substantial competition. The brand manager is undertaking an experiment to determine whether ad copy should be emotional-based or rational-based. The data and associated regression results...
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Keywords:
Competition;
Intellectual Property;
Advertising;
Health Care and Treatment;
Brands and Branding;
Product Marketing;
Pharmaceutical Industry;
United States
Bell, David E. "Nopane Advertising Strategy." Harvard Business School Case 893-005, October 1992. (Revised September 1993.)
- November 1980 (Revised August 1986)
- Case
Progressive Corp.'s Divisionalization Decision (A)
By: Robert G. Eccles Jr.
Describes a company that is considering whether to establish an experimental division as a relatively independent profit center under a general manager. Data relevant to this decision include the company's strategy, markets, products, current structure, size, and the...
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Keywords:
Business Divisions;
Decision Making;
Data and Data Sets;
Managerial Roles;
Organizational Design;
Situation or Environment
Eccles, Robert G., Jr. "Progressive Corp.'s Divisionalization Decision (A)." Harvard Business School Case 481-067, November 1980. (Revised August 1986.)
- October 1994 (Revised November 1994)
- Case
British Airways: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment...
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Keywords:
Debates;
Customer Focus and Relationships;
Globalized Markets and Industries;
Service Delivery;
Alliances;
Information Technology;
Aerospace Industry
Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
- Web
Great American Business Leaders of the 20th Century - Leadership
Great American Business Leaders of the 20th Century Request the Data ABCDEFGHIJKLMNOPQRSTUVWXYZ A Robert S. AbbottChicago Defender, 1905–1940 Benjamin AbramsEmerson Radio & Phonograph Corporation, 1922–1966 Leonard AbramsonUS Healthcare,...
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Trends and Predictors of Biomedical Research Quality, 1990-2015
This work leverages the strengths of expert human assessments of randomized controlled trials (RCTs) included in Cochrane reviews with data science techniques to build a comprehensive database on biomedical research quality. The data links the full-text and... View Details
- 30 Jan 2018
- Working Paper Summaries