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Show Results For
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All HBS Web
(304)
- News (71)
- Research (160)
- Events (1)
- Multimedia (9)
- Faculty Publications (104)
Michael A. Wheeler
Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details
- Program
Managing Turbulence
innovation and productivity. Details Optimize your organization's capacity to survive and thrive Understand the building blocks of organizational transformation Measure organizational readiness, resilience, and agility Apply value-based...
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- Program
Strategic Marketing for Driving Growth
Summary Strategic agility and an unyielding focus on growth are essential for the success of any organization, especially when new technologies such as generative AI are profoundly changing how businesses acquire, engage, and retain...
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- Program
Designing and Executing Corporate Revitalization
transformation. If your company is at an inflection point, how do you proceed? Will your business be held back by old ways of thinking or is it willing to embrace new frontiers? Will your company be static and hesitant in the face of a changing environment or is it...
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- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to...
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by Rachel Layne
- Program
Leading and Building a Culture of Innovation
Summary Today's leaders are evolving their approaches to leadership and innovation in response to quantum shifts in how we work and live. In the midst of economic, societal, and technological disruptions, leaders must build and lead agile...
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- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure...
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Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.
- Web
Managing the Future of Work
a systematic, agile workforce transformation across several geographies with local context differences? How could Unilever prepare and upscale its workforce for the future? More on Unilever Catalant's Operating System for the Future of...
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- Program
Leading Change and Organizational Renewal
innovation and agility across your organization Diagnose organizational problems that hinder innovation Embed new ways of doing things within your corporate culture Build a shared vision of success around change initiatives Promote...
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- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
for people who apply their creative sparks to the insights they gain from data, artificial intelligence, and feedback from colleagues. Learning and performance are twinned, not split as is often the case at companies that have yet to embrace View Details
- 11 Apr 2023
- Op-Ed
The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone
and the way unexpected crises can emerge rapidly, leaders must move faster and display more strategic agility than ever before. Much of Watkins’ advice about how company officials should assume a leadership post still holds true. It’s...
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by John Quelch
- Program
Advancing Women of Color in Leadership
that deliver results Inspire others and foster their development and impact Take charge of your career growth Become more agile at navigating organizational politics Develop strategies for identifying and overcoming common obstacles to...
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- 23 Nov 2021
- Book
What It Takes to Build an Organizational Culture That Wins
it.” I see it differently. Think of it as a glass-half-full vs. a glass- half-empty view. An effective culture embodies learning, innovation, and change. Cultures centered around transparency and trust pave the way for change. In this way, culture is an enabler of an...
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by Avery Forman
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
leaders need agility and courage to adapt to unfolding circumstances, but they also need determination and discipline to move a company toward digital maturity. They need to be bull-headed about the organization's shared purpose, its...
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- Web
Named Fellowship Funds - Alumni
Boston-based business agility software company Catalant Technologies. Additionally, he is the coauthor of Reimagining Work: Strategies to Disrupt Talent, Lead Change, and Win with a Flexible Workforce, which lays out a vision and path for...
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- September 2019
- Case
Teaming Up to Win the Rail Deal at GE (A)
By: Amy Edmondson, Ranjay Gulati and Rachna Tahilyani
In 2012, Nalin Jain, then head of GE aviation for South Asia, was given the added responsibility for GE’s transportation business in India, including bidding for a $2.5 billion contract to manufacture, service and maintain 1,000 diesel locomotives for state owned...
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Keywords:
Recruitment;
Selection and Staffing;
Human Capital;
Groups and Teams;
Leadership Style;
Leading Change;
Organizational Design;
Organizational Structure;
Industrial Products Industry;
Manufacturing Industry;
Rail Industry;
Transportation Industry;
United States;
India
Edmondson, Amy, Ranjay Gulati, and Rachna Tahilyani. "Teaming Up to Win the Rail Deal at GE (A)." Harvard Business School Case 420-058, September 2019.
- 04 Sep 2013
- What Do You Think?
How Relevant is Long-Range Strategic Planning?
Maffei framed the case by saying that "We need to influence leaders to envision longer term possibilities while creating short term experiments." Shann Turnbull warned this may not be easy, commenting: "The establishment of 'smaller, faster, more View Details
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by James Heskett
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
algorithms can lead to unintended bias that harms certain employees and customers, and the company’s reputation (a bias story can go viral on social media within minutes). 5. Design for inclusive and agile problem-solving As they become...
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- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
to make key decisions with the agility of System 1 (using Kahneman’s terminology) while within a larger System 2-developed strategic framework.” Chiding other respondents for not shedding more light on the role that bureaucracies can...
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by James L. Heskett
- Web
Negotiation Course Online | HBS Online
Certificate of Completion from HBS Online. What you earn. Overview Syllabus Enrollment Stories FAQs Apply Now Key Concepts Understand negotiation dynamics and how to prepare for uncertainty Learn to craft agile strategy and be quick on...
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