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All HBS Web
(2,423)
- People (1)
- News (428)
- Research (1,632)
- Events (2)
- Multimedia (5)
- Faculty Publications (749)
- 19 Jun 2007
- First Look
First Look: June 19, 2007
operations? 2) What might be the intellectual added value of such a perspective? 3) What are the basic elements of behavioral operations research? Download the paper: http://www.hbs.edu/research/pdf/07-096.pdf Film Rentals View Details
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Martha Lagace
- 19 Jul 2016
- First Look
July 19, 2016
might be appropriate to redesign (“refactor”) a system, to reduce what has been called “architectural debt.” Unfortunately, we lack robust data by which to evaluate the relationship between architectural design choices and system...
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Sean Silverthorne
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
that is highly valued by them, but doesn't cost you a lot of money. For example, allocate more services to good customers. This could mean a designated line at the deli counter, or a ten items or less checkout line. You already have the...
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- 04 Sep 2007
- Research & Ideas
Jumpstarting Innovation: Using Disruption to Your Advantage
potential revolutionary shifts in customer behavior. Look for new business models and technologies that can radically transform product, market, and industry economics View Details
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by Lynda M. Applegate
- 28 Oct 2014
- First Look
First Look: October 28
chainsaws with four-stroke engines the leaders in cars, boats, and generators. Should the company be an invention company licensing its technology; an engine designer and manufacturer selling to auto,...
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Carmen Nobel
- 08 Jul 2008
- First Look
First Look: July 8, 2008
really like niche products much. Elberse outlines the implications of her research for producers and retailers, and offers strategic advice to both groups. Can Research Committees Add View Details
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Martha Lagace
- 23 Sep 2014
- First Look
First Look: September 23
served tens of millions of transactions with total dollar value in the billions. Users have been drawn to Bitcoin for its decentralization, intentionally relying on no single server or set of servers to store transactions View Details
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Sean Silverthorne
- 19 Sep 2006
- First Look
First Look: September 19, 2006
network tool, which closely matched the executives' view of their industry and firm, proved useful in making a significant decision for the company. In particular, value network analysis channeled attention...
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Sean Silverthorne
- 06 Oct 2003
- What Do You Think?
Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?
customers whose capabilities and needs have been outstripped by the development of newer and more complex product features. In the face of a "disruptive technology,"...
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by James Heskett
- 07 Feb 2017
- First Look
First Look at New Research: February 7
Location Choices Through the Value Chain By: Alcácer, Juan, and Mercedes Delgado Abstract—We explore the impact of geographically bounded, intra-firm linkages (internal...
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Sean Silverthorne
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report. Key concepts include: In their zeal to delight customers, some companies...
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- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
supplier of nose cones and fuselages, a business that many would consider "core" for an aircraft manufacturer. Examples such as these are forcing us to rethink the advice we give about what parts of the innovation View Details
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by Sean Silverthorne
- 27 Mar 2007
- First Look
First Look: March 27, 2007
imminent new product and pricing plans, as well as its existing brand power, could greatly hamper AMD's growth and thwart its new initiatives—which included opening up its architecture for end users to View Details
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Martha Lagace
- 14 Feb 2017
- First Look
First Look at New Research: February 14
817-016 Mark43 The founders of Mark43, an early-stage startup that provides software for law enforcement agencies, must decide whether to bid on a request for proposals (RFP) from the Los Angeles Police Department (LAPD). On the one hand, LAPD would be a second large...
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Sean Silverthorne
- 25 Sep 2000
- Research & Ideas
More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry
whole system. In effect, each module was free to evolve along its own trajectory. By accommodating unforeseen, after-the-fact improvements, the modular approach unleashed value for the system as a whole. At the request of Working...
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- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and...
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Susan Young
- Web
Online Digital Marketing Strategy Course | HBS Online
audiences, and value proposition to position your product or service for success Discover how to acquire and retain customers through paid,...
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- 26 Jul 2011
- First Look
First Look: July 26
and benefits and that bundled legislation is valued more than the sum of its parts. Study 2 shows this finding stems from a diminished focus on losses View Details
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Sean Silverthorne
- 11 May 2017
- Blog Post
Why We Recruit: Microsoft
“empowering every person and organization on the planet to achieve more,” really captures the essence of Microsoft. We are customer obsessed, data driven, and always encouraged...
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Technology
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
the wrong things and doesn't create value for the consumer. In this Q&A, Porter discusses his research.Roger Thompson: What went wrong with the American model? On paper it looks ideal. It's private, it's...
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